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Life Insurance Customer Service

Location:
Sioux Falls, SD
Posted:
January 26, 2021

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Resume:

SUNIL KUMAR BARLI

Mail Id: adjp79@r.postjobfree.com

Mobile: +1-603-***-****

PROFESSIONAL SUMMARY

Over 14+ years of experience in IT Industry with strong knowledge in Requirement Analysis and Software Testing Methodologies.

Excellent testing experience in all phases and stages of Software Testing Life Cycle and Software Development Life Cycle with good working knowledge of testing methodologies, disciplines, tasks, resources and scheduling.

Certified ISTQB – Tester, ASTQB – Mobile Tester, Scrum Master, Scaled Agile Framework Agilist (SA).

10+ Years of Experience in Insurance Domain. Worked on the applications in Property & Casualty (P&C) and Life Insurance domains.

Experience in validating Web Applications, Rating engine, transaction engine, validation of Proposal (Quote), Application, Policy Package, Billing applications.

Experience in working with different Policy Admin systems like Cyber life, Liberty Mutual Policy Admin System, FlexiPAS Admin system.

Automation testing experience using QTP using VB Scripting, and Selenium web driver with Java.

Good Experience in writing Customized XPath to locate web elements.

Involved in designing the Automation frameworks like Data Driven, Hybrid and TestNG.

Hands on Experience on SOAP Web Services Testing using SOAP UI Tools.

Expertise in Mobile testing, Web Based and Client Server Applications

Expertise in performing Black Box Testing, functional testing, Usability Testing, System Testing, Regression Testing, System Integrating Testing (SIT) and User Acceptance Testing (UAT).

Extensive knowledge in base lining Regression Test Bed.

Expertise in creating Test Strategy, Test Plan, Test Design, Scripting, Business Scenarios, Test plans, Test cases

and reviewing them for quality assurance and Defect Management.

Involved in designing the Automation frameworks like Data driven, Hybrid and TestNG.

Hands on Experience on SOAP Web Services Testing using SOAP UI Tools.

Expertise in Mobile testing, Web Based and Client Server Applications

Expertise in performing Black Box Testing, functional testing, Usability Testing, System Testing, Regression Testing, System Integrating Testing (SIT) and User Acceptance Testing (UAT).

Extensive knowledge in base lining Regression Test Bed.

Expertise in creating Test Strategy, Test Plan, Test Design, Scripting, Business Scenarios, Test plans, Test cases

and reviewing them for quality assurance and Defect Management.

Expert in preparing Traceability Matrix to map requirement coverage with test cases.

Expertise in Defect Reporting, Defect Tracking and Defect management.

Competent knowledge in Version controlling Git Bit Bucket and Source Tree

Good understanding of Performance testing tool Jmeter

Expertise in test management tools JIRA, QC and ALM.

Experience in Test Driven Development (TDD) and Behavior Driven Development (BDD) methodologies.

Experience in understanding the Business Needs & Objectives of the Client’s process areas, documenting the functional requirements. Experience in Eliciting the requirements.

Experience in Conducting & facilitating Discovery Sessions with Business process owners, project managers and end users to perform AS-IS and TO-BE Business study.

Expertise in coordinating with all the Stake holders in preparing the BRD documents as per Organization standards.

Experience in understanding the Business Needs & Objectives of the Client’s process areas, documenting the functional requirements.

Experience in creating Use Case Diagrams, Business Process Models, Business Work Flow Diagrams and Process Flows (Business and System) using MS Visio.

Have extensive experience in Agile Ceremonies like Daily Stand up meetings, Sprint Planning, Reveal/Review and Retrospective meetings.

Hands-on experience in preparing and maintaining Estimation, Resource plan and Project plan.

Experience in Leading the Triage meetings.

Team player & effective communicator with strong analytical, problem solving & organizational abilities.

Excellent Organization, Analytical and Problem Solving skills and ability to quickly learn new technologies.

Good Communication and Interpersonal skills. Technically sound, Result-Oriented with strong Problem Solving skills, Innovative and efficient.

TECHNICAL SKILLS

Operating System : Windows 95/98/NT/2000/XP/Vista/2010/2016.

Database : MS SQL Database.

Test Management Tools : HP Quality Center, HP ALM, DRAT, Clear Quest, Tempest, Mantis, RTC, TFS, MTM, JIRA.

Version Controlling : Git Bitbucket, Sourcetree.

Testing Tools : Quick Test Professional (QTP), Selenium Web driver, Browser Stack.

Browsers : Internet Explorer (IE), Chrome, Mozilla Firefox.

Programming Languages : VB Script, Java.

Web/XML Technologies : Testing knowledge of HTML, XML, XSLT, XPATH. Office Tools : MS Office Suite.

SDLC : Agile Scrum, Water Fall model.

Others : Defect Management, Testing Artifacts & Metrics Preparation, Mavenlink.

PROFESSIONAL PROJECTS

Projects Worked

Sammons Financial Group – Life Issues IT Projects/ TAX Projects (Nov 2017 – Till Date) Location: Sioux Falls- SD

Sammons Financial Group (SFG) is a subsidiary of Sammons Enterprises, a group of financial companies. SFG’s member companies, Midland National Life Insurance Company®, North American Company for Life and Health Insurance®, and Sammons Institutional Groups offer life insurance, annuity, and retirement planning products.

SFG’s Life IT supports the solution areas of Product, Admin, New Business, Sales & Marketing and Agency.

SFG’s TAX Program supports to fix issues related to 7702 (A) (TAMRA)/7702(TEFRA), 7PP, MEC issues and remediation of the policies.

Role: Sr Quality Analyst Responsibilities:

●Working closely with Product Owner and Business teams on requirement Analysis.

●Conducting the Requirement gathering session for Elicitation of the requirements.

●Coordinating with Business teams and preparing EPICs and User Stories in JIRA.

●Coordinating with Business teams and preparing Acceptance Criteria for User Stories in JIRA .

●Worked closely with Actuaries to coordinate the analysis and recalculations.

●Participating in backlog grooming sessions to prioritize the User stories and plan for the sprint.

●Actively involved in Sprint Planning and Retrospective meetings.

●Coordinated closely with product Owner and Scrum master on maintaining the backlog.

●Involved in providing estimations and resource allocations for the planned testing activities.

●Leading the triage meetings involving BA team, Development Team and Testing Teams.

●Coordinating and assigning the task to team for test case creating and execution.

●Involved in System Integration testing. Ԃ Perform End to End functionality testing.

●Planning and Coordinating UAT testing.

●Generating reports from JIRA.

●Coordinating with Implementation Analysts on the release activities.

●Followed organizational SDLC by gathering approvals through Mavenlink.

Environments: Cyberlife WebApp, Xpressions, LISA illustrations, MS Visio, JIRA, Confluence, Microsoft SharePoint, VM’s,

Mavenlink

Church Mutual Insurance Company – Flexi PAS Product Integration (Jan 2017 – Oct 2017) Location: Merrill - WI

Flexi PAS (Policy Admin System) Product Integration:

Flexi PAS is the new Policy Admin System Product developed to migrate from the existing Legacy Application. The Flexi PAS interacts with the existing Legacy application and the downstream application like Billing systems, Claims and Underwriting and upstream system like CRM for managing and creating the customers.

Role: Sr Quality Analyst

Responsibilities:

●Coordinated with SME’s and Business Analysts for Requirement Gathering for the Flexi PAS Product.

●Conducting the Requirement gathering session for Elicitation of the requirements.

●Preparing Business Requirement Documents as per the Organization template.

●Preparing the Test Strategy and Test Plan.

●Involved in providing estimations and resource allocations for the planned testing activities.

●Responsible for daily Environment Testing on all platforms, and sending out Environment Testing Reports.

●Performed Smoke Testing and Sanity testing after every build using post installation check and release notes.

●Leading the daily triage meetings involving BA team, Development Team and Testing Teams.

●Generating reports on the defects counts from JIRA.

●Calculating the Mean Time Resolution of JIRA’s and reporting to management.

●Co-coordinating and assigning the task to Offshore Automation & Manual testing teams.

●Participated in preparing the Functional Test Scripts in Selenium with Data driven frame work.

●Involved in executing automated regression test suite for CI/CD.

●Generating test reports using Test NG.

●Involved in System Integration testing with External & Internal Interface team by providing Data

●Perform End to End functionality testing.

●Planning and Coordinating UAT testing.

●Validation of application on various environments and on latest versions.

●Perform Regression testing on the entire application on every release

●Preparation of Metrics and Weekly Status Report.

Environments: Insurance P&C, Selenium WebDriver, Java, Junit, Eclipse, SVN, SOAP UI, XML, XPATH, JIRA, Microsoft

SharePoint, VM’s

Liberty Mutual Personal Insurance – Products Systems Integration (May 2016 – Jan 2017)

Liberty Mutual Insurance Company, a business unit of Boston-based Liberty Mutual Group is a national organization that consists of property and casualty, and specialty insurance carriers that distribute products and services primarily through independent agents and brokers.

The objective of Property Products Integration team is to validate the NGPA and UW requirements of the Safeco Application (QBE) and integrate on the lines of Liberty Mutual application. Both Auto and Property LOB’s are part of this integration and the application is going live in October for Maine State.

Role: Sr. QA Analyst Responsibilities:

●Coordinated with SME’s and Business Analysts for Requirement Gathering.

●Worked with BSA on requirement Analysis and Preparing the Test Strategy and Test Plan.

●Authored Test Scenarios and Test Cases based on Test Coverage plan.

●Worked on execution of Test cases under Property Lines of Business.

●Worked on Performing Manual Rater validations for validating the rates for the Perils for the LOB’s (Home

Condo and Renters)

●Perform Validation on various functional areas like – Coverage validation; Quote creation, Policy binding, Declaration verification.

●Asset management is Sharepoint site. Preparation of Metrics and Weekly Status Report.

Liberty Mutual Personal Insurance – Underwriting (July 2015 – May 2016)

The objective of this project will confirm that the new WPS service matches the existing rate service. Testing will also confirm that all fields for the various services are being passed to meet the current business requirements. Testing objective is also to see a measurable increase in performance after moving from SAS-G/Tuxedo to WPS.

Role: Sr. QA Analyst Responsibilities:

●Worked with BSA on requirement Analysis and Preparing the Test Strategy and Test Plan.

●Authored Test Scenarios and Test Cases based on Test Coverage plan.

●Execution of Test cases under Auto and Property Lines of Business.

●Perform Regression testing on the entire application on every monthly release.

●Perform Validation on various functional areas like – Coverage validation; Quote creation, Policy binding, Declaration verification.

●Assigning tasks and Managing Offshore Team. Preparation of Metrics and Weekly Status Report

Liberty Mutual Global Specialty – Accidental and Health Insurance (Feb 2014- July 2015)

Under A&H, LMAP is a transaction engine available to insurance companies, plan administrators and self-administered employer groups. A&H have products like Group Accidental Death (GADD) and Blanket Accident (BACC).

Role: Sr. QA Analyst Responsibilities:

●Understanding the Overall Project requirements and preparing the Test Strategy and Test Plan.

●Analyzing the interface design documents and business requirements

●Review the technical documents with corresponding Development Team.

●Active participation in Project kickoff and functional requirement document walkthrough.

●Preparing resource plan for Test design and manual & automation testing.

●Preparing and executing test cases in Microsoft test Management Tool.

●Analyzed the scope for using Selenium for functional and regression tests

●Participated in preparing the Selenium scripts with Automation architect.

●Publishing daily status report with testing and defect metrics and Weekly status report on the Testing progress and blockers if any.

●Worked with project management to identify and manage risk, status and action items on mitigation plan.

Liberty Mutual Personal Insurance – Document Solutions (Jan-2013 –Feb 2014)

Publishing is responsible for the creation and maintenance of documents(forms), includes Proposal (Quote), Application, Policy Package, ID Cards and Billing that Liberty Mutual distributes to Personal Market customers. The line of business includes Auto, Property, Claims and PLP.

Role: QA Analyst Responsibilities:

●Prepare and support to publish Test Strategy after analyzing project proposal documents.

●Active participation in Project kickoff and functional requirement document walkthrough meetings and identifying the regression partners.

●Test plan walkthrough with business and project stakeholders.

●Preparing Estimation for Test design and manual testing execution phase.

●Identified how to best test complex validation criteria and designing the test cases accordingly.

●Preparing and publishing daily status report with testing and defect metrics.

●Analyzed, documented, and submitted issues discovered during testing. Verified and closed issues resolved during the release cycle.

●Ensuring daily testing progress on track, recording the deviations and reporting to the project team.

Liberty Mutual Personal Insurance – CCT Application (May 2012 –Jan 2013)

Customer Communication Transformation is the Publishing project for migration of the Forms from the legacy systems to the WPS server.

Role: QA Analyst

Responsibilities: Prepared Test Plan and Test Summary documents.

●Publishing Test Design deliverables based on the Business requirements.

●Provided UAT support. Published Status Reports and monthly dashboards.

●Communicating and documenting test results and defect resolutions during all phases of testing.

●Acted as key point of contact for all QA aspects of releases, providing QA services and coordinating QA resources internally and externally

●Worked with project management to identify and manage risk, status and issues.

PROJECTS WORKED PRIOR TO 2012 (OFFSHORE )

Liberty Mutual Personal Insurance – e-Service Application (Oct 2011 –May 2012)

eService is an application designed to allow customers to self-service for a variety of needs ranging from policy manage ment to bill payment. The application is built on portal technology and each of the portals has hooks to the back-ends of other personal market systems and databases to return information to the customer and, in some cases, allows the customer to write to that back-end.

Role: QA Analyst

Liberty Mutual Agency Market – Surety Online Application (Oct 2010 –Oct 2011)

Surety Online is an application that enables users to create a Surety bond online, assuming that they meet certain criteria. Authorized Safeco agents are Insurance agents authorized by Safeco to sell Safeco bonds. CSRs are Customer Service Reps that are Safeco employees.

Role: QA Analyst

G Dev- Artemis Views Application.

Artemis Views the enterprise project and resource management solution delivers enhanced project management capability through a single, synchronized product suite. Artemis Views has the modules Project View, Cost View, Track View, Security Manager, and Artemis Manager.

Role: Test Automation Engineer

Pacific Life insurance, Eapp (Electronic Application).

Pacific Life is implementing eApp application for electronic data capture and forms generation on the iGO platform. The eApp application defines the business requirements of the end-to-end solution for the Pacific Life suite of life insurance products, which includes the data capture work-flows, product information, integration requirements, and forms rules. Role: SQA Engineer

EDUCATION

Bachelor of Technology – JNTU, Hyderabad, India.



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