Front End/ Customer Service Representative

AJA I. SCOTT

**** ********** **

BROOKLYN, NY

**225

*********@*****.***

***- ***- ****

SKILLS & QUALIFICATIONS

Microsoft Word

PowerPoint

Excel

iMovie

InDesign

Adobe Premiere Pro

Excellent Interpersonal

Communication

Detail oriented

Organized

Efficient

Optimistic

Task – Oriented

Dependable

Reliable

VOLUNTEER EXPERIENCE OR LEADERSHIP

Girls Basketball Manager

Greene and Gold Academy

Volunteered at the soup kitchen Helping Up Mission

Baltimore Natural Hair Care Expo: Information Dissemination

EXPERIENCE

WHOLE FOODS MARKET

October 2017- Present

Front End/ Customer Service/ Cashier

Demonstrates patience in dealing with customers and Team Members.

Maintains proficiency with the Front-End Code Book and PLUs:

Strong basic math skills

Strong to excellent communication skills and willingness to work as part of a team.

Ability to deliver information in a clear and respectable manner to fellow Team Members, customers, and vendors.

Ability to meet customer service expectations and standards in all interactions with customers, vendors, and Team Members.

Ability to follow directions and procedures; effective time management and organization skills.

Passion for natural foods and the mission of Whole Foods Market.

Strong work ethic and ability to work in a fast-paced environment with a sense of urgency.

Understanding of and compliance with WFM quality goals.

Strong attention to detail.

ABERCROMBIE & FITCH • COLUMBIA, MD

July 2015 – October 2017

Stock associate/Brand Representative

Merchandise, price, and stock products

Maintain product presentation following company standards

Engage and assist customers with outfitting while maintaining a positive shopping experience

Aid with the upkeep of stock room and organization of stock deliveries

“MVP” for customer service & “Employee of the Month” May 2017

KEILOVE BOTANICA • SILVER SPRING, MD

June – August 2014

Assisted in production of holistic essential oil hair and skin care products

MAJESTIK BRAIDING • ELLICOT CITY, MD

June - August 2013

Assisted master braider in loc maintenance for clients

EDUCATION

FASHION INSTITUTE OF TECHNOLOGY

August 2019 To Present

Major: Advertising and Marketing Communications

3.4 GPA

Associate’s degree: Advertising and Marketing Communications 2020

Bachelor’s Degree in Progress

THE NEW SCHOOL

August 2018- May 2019

Major: Culture and Media

3.7 GPA

Member of The National Society of Leadership and Success

Dean’s List for Fall 2018

HOWARD COMMUNITY COLLEGE • COLUMBIA, MD

August 2016 – May 2018

Major: International Business

3.5 GPA

Member of Phi Theta Kappa Honor Society

Dean’s list for Fall 2016 through Spring 2018

Associate’s Degree: General Studies

WILDE LAKE HIGH SCHOOL• COLUMBIA, MD

August 2012 - May 2016

Diploma

Delta Scholars Program

Flute Player: Eight Years

Field Hockey: Varsity: Mid Field

Volleyball: Outside Hitter, Setter

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