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Customer Service Representative

Location:
Mansfield, TX
Posted:
January 26, 2021

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Resume:

Bessan Sukaik

Mansfield, TX *****

adjp5l@r.postjobfree.com

682-***-****

Core Competencies:

Excellent Communication & Writing Skills Conflict Mediation Problem Solving & Task Driven Organized & Prepared Attention to Detail Work Under Pressure Team Building & Training Bilingual Work Experience

Assistant Manager

MAC Cosmetics - Plano, TX

August 2017 to Present

Supported team growth by establishing goal and skill development.

● Managed inventory processes to control costs and maintain sales floor levels to meet customer needs.

● Reviewed sales and gross profit reports to determine options for increasing market growth.

● Ran and maintained social media accounts that focused on current trends, techniques and promotions that lead to increased store recognition.

● Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.

Makeup Artist

MAC Cosmetics - Cedar Hill, TX

March 2013 to August 2017

Performed full makeup applications to clients each week.

● Kept up-to-date with style industry standards, trends and techniques to provide optimal aesthetics services to every client.

● Conducted consultations to understand client's desired outcome and assessed skin type and face structure.

● Kept detailed records of customer information and services provided to increase return customers Customer Service Representative

Capital One - Plano, TX

April 2015 to September 2015

• Used company troubleshooting resolution to evaluate technical problems while leveraging personal expertise to find appropriate solutions.

• Responded to customer requests for products, services and company information.

• Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.

Education

BA in Liberal Studies

Arizona State University - Tempe, AZ

August 2018 to December 2020

Skills

• Assistant Manager Experience

• Conflict Management

• Inventory Control

• Merchandising

• Negotiation

• Makeup Application

• Financial Report Writing

• Budgeting

• Microsoft Office

• Microsoft Word



Contact this candidate