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Technical Support Analyst

Location:
Atlanta, GA
Salary:
USD$85000
Posted:
January 26, 2021

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Resume:

Jordan Thompson

Business Analyst – WMS Consultant

Business Analyst with over 5 years of experience supporting business solution software and analyzing business operations. Aiming to utilize strong technical skills and problem-solving ability to achieve the goals of your company. Professional Experience

DSV Solutions

Business Analyst – WMS Consultant Apr 2019 - Current Consultant for JDA (RedPrairie DLx) warehouse management system implementation and migration projects for various clients.

- Design and document functional solutions to fit business requirements

- Write scripts and build programs to create efficient and user-friendly interfaces

- Inbound, storage, VAS, and outbound process design

- Data extraction and analysis using SQL and other tools

- Development of reports fitting client needs while adhering to GS1 standards

- EDI development and E2E testing

- User acceptance testing

- Operational support of sites pre- and post- go-live WMS Superuser – Project Specialist Mar 2017 – Apr 2019 Warehouse Management Superuser (Sage X3) for multiple distribution centers

- Technical support for daily operations of 3 DCs

- Training of end users

- Planning, testing, and implantation of improvements in WMS and physical warehouse processes

- Report creation, data extraction, and data analysis for KPI reporting using SQL

- Go-live support of WMS migration at multiple sites

- Created various tools and programs for daily operations (including HR and inventory management) using various tools (Excel, VBA, Javascript, etc) Inventory Control Specialist Sep 2015 – Mar 2017

Managed inventory of a 1 million sqft facility with up to 2 million units in stock

- Reviewed, processed, and validated inbound shipments (domestic and import)

- Identified, investigated, and corrected inventory discrepancies

- Performed cycle counts and quality inspections

- Maximized usable warehouse space by consolidating like products while managing FIFO rotation and velocity slotting

- Resolved customer complaints as a result of over, short, or damaged shipments Education

Sep 2014 – May 2015 Greenville Technical College

• Completed courses in AutoCAD, Technical Drawing

Sep 2013 – May 2014 Tri-County Technical College

• Completed coursework towards degree in Engineering Graphics

Sep 2012 – May 2013 Clemson University

• Completed coursework towards degree in Mechanical Engineering

• Received SolidWorks Associate Certification

Personal Info

Phone

+1-864-***-****

Links

adjp5k@r.postjobfree.com

linkedin.com/in/jordan-r-thompson

Technical Skills

Microsoft Office Suite

Expert

Visual Basic for Applications

Advanced

Oracle SQL

Advanced

EDI

Intermediate



Contact this candidate