Engineer Customer Service
Resume:
George Amoako
***** ****** **, ********* ** *****
*****@*******.***
Summary
A passionate and accomplished software engineer with 10+ years of experience driven by the desire to develop and work with futuristic technology. Proven ability to thrive under pressure while working in busy tech-based environments. A driven team player and consultant with exceptional professional discipline and passion.
Core Competencies
Network Protocols
Complex Testing
Troubleshooting
White Box & Black Box Testing
Functional & Design Test Reviews
Test Plan Creation
Automation Scripting
Product Testing & Debugging
Root Cause Identification
Technical Skills
Computer Languages: Java, C++ on Unix/Linux, Lisp, Perl, Pascal, Fortran, SmallTalk
Operating Systems: Windows, Linux Red Hat 9, Solaris 8.x, Max OSX 10.xP
Networking: Cisco switches & routers, Windows/Red Hat 9/Solaris servers
Software Tools: NetBeans IDE, Visual Studio 6.0, g++ compiler, vi, UML Modeler, Microsoft Word, Excel, PowerPoint, Access, Xray, Scout, Chameleon, Watchtower
Testing Tools: WinRunner, Mercury Test Center, Quick Test Professional
Professional History
Professional history prior to consulting projects starting in January 2015
Charter Communications, Greenwood Village, CO
Advanced Video Engineer, November 2017-Present
As part of a team of 20+ engineers, conducted system level tests utilizing Intel High Performance Computer, wrote test procedures, and reported any bugs found.
Tier IV escalation for Video Transport related issues.
Responsible for Video channel launches nationwide
Partnered with other Peer Video groups to help architect and resolve transport related issues
Responsible for Video transport related issues nationwide
Experience with building, grooming and troubleshooting on Cisco DCM and ARRIS CAP 1000
Basic knowledge of Video compression: MPEG2 and MPEG4
Tested newly released DCM firmware
Used in-house tools to Automate Video Transport grooming, deletion and configuring channel launches nation wide.
Intel Corporation, King of Prussia, PA
System Test Engineer, March 2014-July 2015
As part of a team of 20+ engineers, conducted system level tests utilizing Intel High Performance Computer, wrote test procedures, and reported any bugs found.
Collaborated with the development engineers to resolve and problems that arose
Managed writing automated test suites on assigned area
Debugged networking problems through system test cycle and tested and maintained Linux systems in lab
Comcast Corporation, Downingtown, PA
Many years at Comcast Corporation entailed working in different capacities ranging from a full-time permanent OCAP Systems Integration Engineer to providing consulting services as a Head End Engineer. Through various roles at COMCAST, tremendous experience and exposure was gained to the latest technology in the cable industry:
Test Engineer (X1 Project), April 2013-March 2014
Integral part of the team that was at the forefront of every product lifecycle; testing and reporting defects for new products (Pace, Motorola, Samsung etc.), using the HP ALM.
Managed testing BDRI, PDRI for an X1 project including participation in the company product lifecycle
Led TV/HDMI compliance testing and created defect reports
Responsible for testing and reporting defects on Pace, Motorola, Samsung, and Humax X1 boxes
Tested newly released RDK and stack code
Systems Integration Engineer (OCAP & XRE) Team Lead, March 2010-March 2013
Systems Integration Engineer – Test Lead, September 2008-March 2010
As the team leader, collaborated with team manager in assigning tasks to team members and assisting staff in working to succeed towards the team’s goals. Led the team in investigating and diagnosing problems, and developing corrective procedures in relation to SI practices, procedures, and techniques, as well as, reviewed requirement specifications for correctness against test case.
Published detailed test strategies, test plans, and test cases
Reviewed defect reports for validity and consulted with development engineers to implement resolutions
Responsible for implementation and execution of automation software tests, analyzing automated test results, and publishing test results
Tested and evaluated latest hardware, middleware, and software releases to identify defects and gating issues
Completed upgrades, conducted troubleshooting, researched, and administered SI servers with Red Hat operating systems
Utilized Linux to create cron jobs and shell scripts aiding in daily duties including loading new guide applications to the servers
Acted as a point of contact for 3rd party vendors and customers
Systems Integration Engineer, March 2008-September 2008
Conducted performance systems integration testing and created and reported defects using HP ALM
Tested and validated Scientific Atlantic, Panasonic, & Motorola Set Top Boxes (OCAP) as well as 3rd party firmware
Tested, validated, and integrated the latest TV Guide releases on 3rd party vendor boxes
Utilized DAC to configure and troubleshoot Motorola MCARDS as well as Motorola and Panasonic Set tops
Consulting Project Highlights
Full list of consulting history available upon request
Intepros (Comcast), Philadelphia, PA
Head End Engineer (Contractor), January 2015-November 2017
As head of the engineering team, responsibilities include directing network management, network diagnostics, and maintenance of Linux servers. Manage configuring and maintenance of Cisco and Motorola-based networks, maintaining Cable Head End Infrastructure, analyzing and troubleshooting problems for quick resolution, measuring network performance, and resolving network problems.
Spearheaded the migration, integration, and training of a new customer service training environment utilized to push Comcast’s new enhanced customer service approach
Led project to de-commission outdated equipment resulting in a cost savings of close to $4 million and streamlined operations in the engineering department
Developed and implemented an alarm system to monitor lab servers ensuring security and safety of server equipment
Launched enhancements to an in-house automation tool resulting in increased workplace efficiency
Snr Test Engineer (XI Xfinity Games Contractor), September 2015-December 2015
Managed identification, analyzing, and resolving of debug issues using splunk queries as part of the development team, and generated daily reports for senior leadership analysis.
Led testing for the EA Sports App on Xfinity XI boxes and collaborated with the development team to collect logs from X1 settops for data analyses. Managed debugging, and triaging of defects as well as wrote splunk queries to analyze box issues and debug them.
Motorola, Horsham, PA
Software Integration & Testing Engineer Consultant, June 2006-September 2007
Directed the automated testing of AutoMOTO, a new internal Motorola testing tool including: writing test plans, procedures, and reports.
Tested and validated Comcast, Verizon, Motorola Advanced Set Top Boxes (ASTB), and open cable boxes (OCAP)
Education
Washington Adventist University, Takoma Park, MD
Bachelor of Science in Computer Science, 2005
Graduated with Honors
Montgomery College, Rockville, MD
Associate’s Degree in Information Systems, 2001
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