Media Cloud

PROFILE

Over four(*) years of experience in customer service including Retail Sales, Customer

Solutions and Lead Media Specialist.

SKILLS

• Customer Service

• Ability to handle tactfully with difficult customers

• Ability to work under pressure

• Solution oriented mindset

• Excellent oral and verbal skills

• Presentation and Communication Skills

• Time Management Skills

• Reporting Skills

• Patience to handle huge amount of phone calls

EXPERIENCE

LEAD MEDIA SPECIALIST, VIRGINIA STATE UNIVERSITY — 2019-2020

• Create and manage clientele relationships to sale venues for events

• Provide customer/client with solutions when presented problems such as rescheduling events due to natural disasters, sickness, and event accidents.

• Set up video and audio equipment for events on campus and off campus.

• Designate event media crew and create media passes fo each member.

• Take recorded events and edit all footage compiling it to one video with editing team. RETAIL SALES/CUSTOMER SOLUTIONS, PEEBLES; COLONIAL HEIGHTS, VA — 2016-2019

• Provide customers with high standard, professional experience from start to finish, by delivering solutions to customer problems.

• Identify customer issues and quickly resolve them

• Develop strategies to improve customer response actions with a team of customer service representatives.

• Provide information maintaining a detailed record of customer’s interactions. COPYWRITER

Truvelle Jones

SICKLERVILLE, NJ *************@*****.*** 434-***-**** EDUCATION

Virginia State University; Petersburg, VA — BA Mass Communications, 2020 REFERENCES

Terrence Kidd - VSUs Media Specialist Supervisor - Direct contact 757-***-****

Contact this candidate