customer service agent
Resume:
MUMBI JOEL
TELEPHONE NUMBER: 070*******
EMAIL ADDRESS:**********@*****.***/***********@*****.***
CAREER OBJECTIVE
Secure a position that will enable me to use my strong communication & organizational skills, customer service background and my ability to work well with people so as to improve customer satisfaction and maximize revenue.
CAREER PROFILE
A hardworking and dedicated individual with more than one year experience in the hospitality industry, able to work on initiative and have a willingness to learn and work under minimal supervision. I am always ready to learn and always ensure that customers are satisfied by performing high quality service delivery through interacting with clients and prompt handling of guests
KEY SKILLS AND COMPETENCIES
Customer service and food handling expertise
Time management skills
Guest relations skills
Front desk management
Excellent computer skills
PROFESSIONAL EXPERIENCE
1.Salesperson- God’s Favor Wholesale and Retail Shop, March 2020- Present
Stock control and management
Process cash and card payments
Receiving and storing the delivery of large amounts of stock
Stocking shelves with merchandise
Answer queries that customers may have regarding products sold in the shop
2.Reservations Agent/Sales Support/Social media moderator – Seasons Hotels and Lodges, November 2019- January 2020
Responsibilities
Analyze all guest and travel agents’ requirements through telephone and emails and recommend suitable options for all customers and assist to confirm all reservations
Answer all incoming calls with courtesy and ensure efficient resolution of all guest inquiries for various hotel services and operations
Assist to make all room reservations and ensure maximization of room revenue for all
Ensure all reservations details are updated on all systems within required operating procedures
Manage all mails from guests and ensure response and completion of all guest requests and evaluate all reservations logbook and provide update on everyday basis
Manage social media marketing campaigns for the hotel
Create, curate and manage all published content for example images, video, written
Interact with clients and answer any inquiry that they may have about the facility
3.Waitress (Casual Employee) - Fairmont Mara Safari Club, August 2018-August 2019
Responsibilities
Take orders from guests for food or drinks
Welcoming guests coming into the hotel and showing them to their respective tables
Room service on request by the guest
Ensure that the restaurant and tables are clean, tidy and well-arranged at all times
Preparing tables for meals, including setting up items such as cutlery, table linen and glassware
Explaining to guests how various items on the menu are prepared, describing ingredients and cooking methods
Selling food and drinks to customers so as to create profits for the organization
Billing guests for food and drinks consumed
4.Sales Agent - CMG Agency, Smirnoff Vodka, December 2018
Responsibilities
Promotion of the drink to customers, urging them to buy the drink so as to create and maximize sales for the organization
5.Sales Agent - YDX Agency, Mixa Body Lotion, January 2018 - March 2018
Responsibilities
Promotion of the product to clients and customers so as to maximize profits for the organization
6. Training and Industrial Attachment – Fairmont Mara Safari Club, June 2017 – August 2017
Trained in four departments in the hotel, that is ;
Housekeeping Department
Laundering of guests clothes and staff uniform
Removal of stains from various types of fabric using different stain removers
Ironing and folding of guests clothes and staff uniform
Billing and charging guests for the laundry services offered
Making beds in guest rooms and collection of dirty laundry and bedding
Food and Beverage Department
Take orders from guests for food or drinks
Welcoming guests coming into the hotel and showing them to their respective tables
Room service on request be the guest
Ensure that the restaurant and tables are clean, tidy and well-arranged at all times
Preparing tables for meals, including setting up items such as cutlery, table linen and glassware
Explaining to guests how various items on the menu are prepared, describing ingredients and cooking methods
Selling food and drinks to customers so as to create profits for the organization
Billing guests for food and drinks consumed
Food Production (Kitchen Department
Different vegetable cuts such as Julienne Strips
How to prepare different sauces such as Barbecue Sauce
Different cuts of meat such as sirloin
Marinating and Preservation of meats
Preparation of different types of desserts and salads
7.Volunteer and Life Member, Kenya Red Cross Society- May 2014-Present
Responsibilities
Offer psychosocial support to persons undergoing emotional trauma
Peer Education, most especially on drugs and alcohol abuse
Offer First Aid service in cases where accidents have occurred, disasters or emergencies
Community Outreaches for example creating awareness in schools and homes on non-communicable diseases ( NCDs) such as obesity and cancer
Jigger outreaches in the community
EDUCATION QUALIFICATIONS
1.Kenyatta University- Bachelor of Science, Degree in Hospitality Management, 2014-2018
2.Nyeri Institute of Computer Studies- Certificate in Computer Packages, January 2014-August 2014
3.Othaya Girls Secondary School- Kenya Certificate of Secondary Education, 2010-2013
4.MoiNyeri Complex Primary School- Kenya Certificate of Primary Education, 2002-2009
LANGUAGES
SPOKEN
WRITTEN
English
Excellent
Excellent
Swahili
Excellent
Excellent
INTERESTS AND ACTIVITIES
Networking
Camping
Adventure
Dancing
REFEREES
1.Mr. Kinyua Nderitu
Manager
God’s Favor Wholesale and Retail Shop
Contact: 072*******
2.Mr. Dennis Karianjahi
Food and Beverage Personnel and Trainer
Fairmont Mara Safari Club
Email Address: ***********@*****.***
Contact: 078*******/071*******
3.Ms. Rebecca Anzaya
Assistant Human Resource Manager
Seasons Hotels and Lodges
Email Address: *************@*****.***
Contact: 071*******
Contact this candidate