Process Associate

Chetan Jadhav

**********@*****.*** +91-720*******

An inspiring and motivational team member with outstanding interpersonal skills. Ability and passion to develop the vision of the organization. Capable of improving performance whilst delivering growth at the same time.

WORK EXPERIENCE

Process Associate

Genpact, Hyderabad (3.5 years of experience)

Provide client support with issues related to Websites and help them in trouble shooting.

Mainly handled all requests made for Websites trouble shooting, was responsible in connecting with other teams (like Sales team, Installation and procurement team, Onsite engineers) and ensure that client had brought correct website as per his requirement.

Responsible for making sure that any gaps in process knowledge or performance or quality are quickly identified and addressed in a positive way.

Processed queries for clients to achieve high standards SLAs and KPIs targets.

Driving the efficiency and effectiveness of the request management process.

Trained new joiners to the team about the process.

EDUCATION

Diploma (Computer science)

Samskruthi College of Engineering and Technology

High School

Holy Faith Grammar High School

SKILLS

Effective communication skills to facilitate action in my role.

Strong willed, value driven and strong work ethic.

Self-motivated, able to motivate and lead others in a team environment.

Adaptability and ability to work under pressure.

Excellent handling of client relationship management.

ACHIEVEMENTS

Won many prizes in dance competition, acted as a host in many programs, organized events.

Organized Team Building Activities in office and acted as a Spoc.

Personal Profile:

Name : Chetan Jadhav

Father’s Name : Chandra Kanth Jadhav

Address for communication : H. No: 4-95/B, EWS colony, Ghatkesar, Medchal Dist.

Date of Birth : 30th July 1993

Gender : Male

Marital Status : Single

Academic Status : Diploma (COMPUTER SCIENCE AND ENGINEERING)

Languages : English, Hindi, Telugu, Marathi.

Interests : Playing & watching cricket, Basketball, going on long drives.

Declaration

●I hereby declare that the above written particulars are true to the best of my knowledge and belief.

Place: Hyderabad (Chetan Jadhav)

Date:

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