Doyle E. Williams

*** ******* ****

St. Louis, MO 63119

314-***-****

adjoiu@r.postjobfree.com

I’m a motivated and goal-oriented person seeking an entry level position in the IT field. EDUCATION

2018 – 2020 Ranken Technical College St. Louis, MO Certificate of Computer Networking Technology

Graduated: May 2020

2006 – 2015 Harris-Stowe State University St. Louis, MO Bachelor of Science in Information Sciences and Computer Technology Graduated: May 2016 Emphasis: Management Information Systems Bachelor of Science in Secondary Education

Graduated: May 2012 Minor: Math

TECHNICAL EXPERIENCE

C+, .NET, SQL, Database, Cisco Microsoft Office suite software, C++, Visual Basic, Photoshop, IBM Q Radar SIEM Experience with Windows 7 and Windows 10, Microsoft Active Directory, Experience with ticketing systems. Install Mobile device, Remote Access Windows/Mac & iPad Printers, Office 365, Wireless networking Phones, Video WebEx, Zoom, and Microsoft Edge.

PROFESSIONAL EXPERIENCE

2019-Present Ranken Technical College Internship St. Louis, MO IS Help Desk

• Support monitors and maintains the company computer systems,

• Install Mobile device, Remote Access Windows/Mac & iPad Printers, Office 365, Wireless networking Phones, Video WebEx, Zoom, and Microsoft Edge.

• Installs and configures Windows 10, hardware and software, and solves technical problems.

• Replying back to queries either in person or over the phone. Respond to email messages for customers seeking help.

• C+, .NET, SQL, Database, Cisco Microsoft Office suite software, C++, Visual Basic, Photoshop, IBM Q Radar SIEM

• Installation & Maintenance

• Time Management, Networking, Technical Support

• Great Communication Skill and get along well with others.

• Good customer services skills

2016-2017 Washington University School of Medicine St. Louis, MO Information Systems Internship

• Analyzed and investigated security breaches

• Prevented threats to student and medical information

• Identify potential security risks and report to Information Security

• Open and track tickets with various IT departments

• Assist IT departments in the tracking and removal of malicious software

• Support monitors and maintains the company computer systems, 2014- 2015 Harris-Stowe State University St. Louis, MO Information Technology Internship

• Created Web Access Applications

• Mitigated threats to the online database

• Adjusted databases using Macros and Modules

• VBA and Macros program experience

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