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Anusha Singadi

Support Engineer: Over 6.5 years of experience

Professional Snapshot

Jan 2018 - Present:

Be responsible for support and maintenance of the Applications infrastructure.

Strong knowledge in AWS/Kubernetes/Java/Linux.

Hands-on experience in maintaining Microservices, Database, API implementation.

Collaborating with Engineers, Operations, and other teams to ensure application and system monitoring at best practice.

Provide technical guidance and expertise to team members, colleagues and/or Cisco customers.

Migrating the existing P3 application onto the AWS Cloud env.

Manage the daily operations, monitoring and troubleshooting the issues in prod/non-prod env.

Addressing Identified/escalated issues in non-prod env to ensure they were resolved before the production release.

Published 20 SOP till date for internal use.

Proactive monitoring of applications to address the issues before they impact the Customers.

Hands-on experience in Application & Infrastructure Monitoring Tools like (AppDynamic, Nagios etc).

Generates reports with excellent documentation for improving the team’s overall performance.

Preparing Weekly status reports for the supporting applications and presenting it to management.

Testing/Validating the User Stories.

For SDP Application, Supporting the users over Webex Teams.

Diligently document the Serviceability requirement and working on it.

Identified and worked with BU for replication and resolution of software bugs.

Provides training to new employees.

Supporting the applications – CP, SDP, Honjo, SNTC, PSS, SCH, BCI

Ensure thorough and complete monitoring of all environments and layers.

Maintain documents on Cisco Box/WIKI .

Analyze the alerts and the incidents that are getting generated in Service Now & AppD.

Work closely with software developers and QA Engineers prior to production release to ensure smooth transition into production.

Working on escalated ticket/ PBI’s.

Analyse and investigate issues, determine root cause for the problem, document the root cause and provide a solution.

NOV 2014 – Dec 2017 - TAC

Worked as a Technical Consulting Engineer (TAC) for 3 year.

Provided professional customer support on a worldwide basis.

Strong understanding and analysis/troubleshooting on Application Technologies.

Collaborated with teams across business units on software related problems.

Worked as a point of contact for User escalations.

Worked in tight deadlines for various environments.

Designed the new hiring training plan every year.

Managed the team roster.

Resolved the user issues in lesser time.

Appreciation for having the highest productivity in the team in terms of cases picked and cases closed.

Published technical documentations while working in TAC for internal use.

Occupational Contour

Cisco Systems : Nov 2019 – Till Date

Collabera Inc : Jan - 2018 to Oct – 2019

Mind Tree Limited : Feb – 2017 to Jan – 2018

Unish Corp India Private Limited : Nov – 2014 to Jan – 2017

Basic Knowledge In

AWS, Kubernetes, Docker, GitHub/BitBucket,JIRA, AppDynamic,Relational database technologies including SQL Server,MySQL, Oracle 12x,Toad, PostgreSQL, Java, Apache, Python, Unix, Linux,Hadoop, HBase, HDFS, Oozie, Rundeck, Yarn Bigdata, Spark, Splunk, Grafana, Kibana, HTML

Academic Credentials

B.Tech (Computer Science and Engineering) with 74.6%.

Year – 2010-2014.

Intermediate MPC (Mathematics, Physics, Chemistry) with 85.7%.

Year – 2008 –2010.

SSC with 78%.

Year – 2007 – 2008.

Certifications

AWS: Solutions Architect Associate

Issued Aug 2020 Expires Aug 2023

CKA: Certified Kubernetes Administrator

Issued Sep 2019 Expires Sep 2021

ACHIEVEMENTS

Published technical documentation for internal use when working in TAC and SOP while Working with PBM Team.

Several Customer Satisfaction with high score and excellent reviews. Good skills in making the customers happy maintaining the profits of the organization.

Worked as a point of contact for customer escalations.

Appreciation for being best in documenting the analysis/troubleshooting part of the issues.

Attended and submitted papers for GHCI - Grace Hopper Celebration India is Asia's largest gathering of women technologists, produced by AnitaB.org.

Appreciation for having the highest productivity in the team.

Best Team award in 2015.

Best Employee award in 2019/2016.

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