David Milley

Whitby, ON

adjogl@r.postjobfree.com 905-***-****

Product Service Manager

Deliver Innovative Solutions that Increase Volume & Productivity

Customer-focused and results-driven professional with extensive experience in service industry. Serve as subject matter expert in power tool repair and operation. Thrive in constantly changing environments, adapting and facilitating adjustments to meet business needs.

Use excellent written and verbal communication skills to build trusted relationships with teams, management, and customers. Leverage strong leadership and organizational skills to improve team efficiencies, enhance quality control, and convert customer-driven concepts into viable service alternatives.

Areas of strengths include:

Project Management Tool & Accessory Product Knowledge

Client Issue Resolution Service Operations

Professional Experience

MILWAUKEE ELECTRIC TOOL, Vaughan, ON

Service Branch Manager 2008 to 2018

Led team of 8 technicians and 1 warehouse assistant. Completed reports (daily, weekly, monthly), including cash counter sales.

Increased repair volume from 2.5K to 15K repairs per year by streamlining techniques and implementing best practices for all technicians.

Ramped up advertising, increasing foot traffic and quarterly warehouse sales to $400K+, driving annual branch sales from $300K to $4.2M.

Restructured entire service repair area, creating smoother workflow and increasing volume 30%.

Replenished and controlled $400K of inventory, enhancing customer service while lowering carrying costs and minimizing excess.

Created and maintained store front sales and displays, growing counter sales 20% per year.

Oversaw building maintenance (HVAC, cleaning, security), providing safe, clean environment for customers and staff.

Received Presidents award in 2016 for exceptional customer service.

Department Supervisor 1996 to 2008

Led team of 3 technicians, repaired power tools, and maintained customer service counter.

Increased repair levels 25% by training team and coordinating repairs.

Technician 1995 to 1996

GRAPHIC PRINTING ROLLER, Markham ON

Production Manager 1982 to 1995

Education / Professional Development

Supply Chain Management (2-year course) Seneca College, Toronto, ON

Time Management, Dale Carnegie, Toronto, ON

Finance for Non-Financial Managers, Global Knowledge (online)

Intermediate PowerPoint and Excel 2007, Global Knowledge, Toronto ON

Community Involvement

Minor Hockey Coach, (Boys and Girls), Whitby Hockey Association, Whitby, ON

Driver, Meals on Wheels, Durham Region, ON

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