Experienced IT Project Manager

A certified (PMP, CCP, CSM, Six Sigma Green Belt) business technology and IT professional with a track record of successful results using servant leadership principles and a focused customer-orientation. I have been consistently recognized for excellence in “people” management, leadership maturity, communication skills, problem-solving skills and establishing long-term client relationships. Primary areas of expertise and strength include:

Project management and leadership

Complete project lifecycle experience

Application development team management

Enterprise solution development

Package implementation and integration

Agile application development

Application release management

Requirements definition

ITSM processes

Consulting experience

Testing processes

Data analysis and transformation

Infrastructure upgrades and rollouts

Six Sigma processes

Business process analysis and improvement

PMO setup and implementation

Project financials

MS Office; MS Project; Sharepoint

Professional Experience

Senior Project Manager (Aug 2010 – Dec 2020)

RCR Technology Corporation

Subcontractor 8/10 – 11/17; FTE 12/17-12/20

Senior Project/Release Manager and Development Team Manager, Eligibility System Implementation, Upgrades and New Application Development – State Government

RCR was a partner to IBM on Indiana Eligibility Modernization Project (IEMP) and later became the lead of the Application Services project that developed and supported the successful statewide rollout of the Hybrid model case management, document management and IVR systems for the State of Indiana's $1.3 billion multi-vendor Eligibility Modernization Project. The annual budget over the 10 year period was $15-20 million.

The system managed eligibility determinations for TANF, Food Stamps, Medicaid and Affordable Care Act (ACA) programs and interfaced tightly with State’s legacy eligibility rules system (ICES) and then later with the replacement system (IEDSS).

Additional key projects included the development of four custom applications for the State:

1.IMPACT – new application to manage/track job training and placement programs for SNAP and TANF recipients

2.CDMS – communication and document management components needed for new IEDSS eligibility replacement system

3.Benefits Portal – new eligibility systems public facing portal to replace the Curam solution; interfaced with both eligibility worker systems (FACTS and IEDSS)

4.ACHIEVE – new application to manage/track job work requirement programs for SNAP and TANF recipients

oProvided program, project and system release management services for over 60 new releases

oServed as Agile coach and Release Train Engineer for agile development projects

oServed as Development manager of Curam, Interface, Outbound Correspondence, Captiva and IVR development teams which consisted of 15-20 professionals.

oServed as HR development manager for entire 25 -person development team

oOther key accomplishments included major upgrades to core Curam eligibility solution, implementation of new Curam modules new technical architecture approach to Document Center subsystem, infrastructure move to virtual servers, a Captiva 7.1 upgrade, Content Manager upgrades, Call Center system upgrades, and agile development of four custom application solutions featuring DevOps, microservices and Mongo database to the transition off the Curam solution and support the State’s new future state core eligibility system

oInitiative considered major success for the sponsoring governor

oOur team took over when original vendor was removed; successfully rescued project

oTeam’s methodology and partner orientation used as role model by other State projects

oDrove continual process improvement on the Application Services team

oCreated and maintained a culture of teamwork and collaboration among the team and our Partner organizations

oConducted applicant interview and selection for staff and contractors for project teams

Principal (Sept 2005 – Nov 2017)

Ho-Ryne Professional Services, Inc

Consistently recognized for excellence in “people” management, leadership maturity, communication skills, and problem-solving skills

Consistent record of long-term client relationships

Highlights of delivery project experiences include the following:

Team Lead, Extranet Application Maintenance – Vehicle Transmission Manufacturing

Provided project leadership, project management, solution design, business analysis, requirements management and testing management for a mission-critical, complex effort to transform a key customer-facing engineering and sales application to General Motor’s worldwide extranet hosting site.

oConsistently retained for over 10 years

oUtilized GM’s rigorous CMMi Level 2/3 methodology for both development and deployment

oCoordinated efforts of 12 culturally diverse team members

oEarned 4.0 vendor rating from GM supplier (avg is 3.0)

oManaged complex financial tracking and reporting procedures

Interface QC Project Lead, Business Process Outsourcing – Long Term Care Insurance

Leveraged testing, SDLC and vendor management expertise to assist the complete outsourcing of the client’s long term care insurance policy business to a 3rd party service provider.

oLed client acceptance testing efforts for 14 inbound feeds and 4 outbound feeds

oCustomized process to leverage existing procedures and minimize impact on organization

oConducted quality reviews of both vendor and client’s SDLC artifacts

oCoordinated an independent validation of all targeted interface data files

oLeveraged CaliberRM for requirements management, Mercury QC for testing/defect management and Sharepoint for program management

IT Project Manager, Financial Systems Implementation – Regional Healthcare

Served as interim IT Project Manager for a financial systems implementation at one hospital and a systems upgrade at two existing hospitals (Siemens Soarian Financials)

oManaged integration of existing financials and clinical system (Invision) at new hospital

oDesigned and coordinated interface testing process at new hospital

oMonitored and tracked development of system interfaces

oProvided quality assurance on vendor’s processes and procedures

Project Manager/Consultant, LMS Selection and Implementation – Covance Corporate

Provided project leadership, project management, vendor management and solution design services for the selection, business justification and phase one global implementation of an enterprise learning management system application (Plateau LMS).

oGround-breaking project for client (hosting, methodology, scope, organizational relationships)

o9000 global employees, sponsored by corporate HR (Training), $3.5m budget

oLed virtual, cross-discipline team of 8-12 client team members for 6-month implementation

oPartnered with vendor project manager to direct project efforts

Project Manager/Consultant, LIMS and Clinical Trial Management Selection – Covance CLS

Provided project leadership, methodology consulting and project management services for the selection of a mission-critical lab information management and clinical trial management enterprise application.

oCoached team on selection and evaluation process, including the procurement lead

oGuided a cross-functional global team of business unit executives, directors and knowledge workers

oProvided methodology, resource and financial frameworks for multi-year implementation plan

oWorked with financial SMEs on corporate funding process and business case development

oImplementation plan minimized risk and impact on current business operations

Senior Manager (July 1998 – Sept 2005)

Inrange Consulting

Earned 2004 Employee of the Year award

Leader of Enterprise Project Management practice area

Consistently recognized for excellence in “people” management, leadership maturity, communication skills, and problem-solving skills

Responsible for complete engagement life cycle (proposal development to project close-out)

Non-delivery responsibilities include new business development, improving operational processes, developing marketing case studies and developing service lines.

Highlights of delivery project experiences include the following:

Project Leader, Extranet Application Development – Vehicle Transmission Manufacturing

Provided project leadership, project management, solution design, business analysis, requirements management and testing management for a mission-critical, complex effort to transform a key customer-facing engineering and sales application to General Motor’s worldwide extranet hosting site.

Project Leader and Business Technologist, Automated Kit Production System Implementation – Drug Development Services (Covance)

Provided project leadership, business process analysis, facilitation, solution design, technical leadership, requirements definition, mentoring and quality assurance services on a mission-critical, $8 million automated manufacturing line package implementation and integration project.

oRegarded as SME on affected systems, business processes, interfaces and data per client feedback

oDeveloped creative solutions, previously thought not possible, to reduce deployment risk

oBecame IT liaison to other departments and international sites

oEducated business and technical personnel on large-scale project procedures

oAssisted with client’s PMO and portfolio management processes

Project Management Consultant, ERP Upgrade Project Startup– ADESA

Chartered project and developed detailed work schedule for Peoplesoft Financials 8.8 Upgrade effort. Conducted risk identification sessions and established project management framework for strategic corporate effort.

Subject Matter Expert, Validation Project Startup – Roche Diagnostics

Developed two-year detailed work plan and deliverable tracking database for mission-critical validation effort. Exceeded client expectations on quality and turnaround time.

Technical Leader, ERP Package Selection – Medical Products Manufacturing

Provided technical leadership to the development of the RFP, the evaluation of vendors and the construction of the business case (TCO model, KPIs)

Project Manager, Infrastructure Assessment – Not-for-profit Administration and Fundraising

Managed a 10-person team to conduct a Year 2000 risk assessment for 84 United Way agencies

Quality Assurance Consultant, Infrastructure Assessment - Manufacturing

Provided methodology and leadership for a Year 2000 risk assessment of 8 manufacturing plant facilities

Project Leader, Business Process and Technology Assessment – Consumer Electronics

Performed project lead, technical lead and business analyst roles for an assessment focused on the product exchange processes and warranty-related product return initiatives.

Previously employed with Theoris Inc (formerly Software Synergy) as Technical Manager (Sep 1993-Jun 1998), DOME Systems as Consultant/Analyst (Jan 1991-Aug 1993) and Ameritech Services as Analyst (Jan 1989-Jan 1991).

Other Relevant Experience

Adjunct Professor (2014-2016)

Anderson University

Prepared and taught online course (Systems Life Cycle and Project Management) for Masters in Nursing Informatics track at Anderson University.

Education

Masters Degree, Computer Science, Ball State University, 1988 – GPA 3.86/4.0

Bachelors Degree, Marketing and Computer Science, Anderson College, 1986 – GPA 3.7/4.0

Certifications

PMP (Project Management Professional) #40738 – Project Management Institute, 2001

CSM (Certified Scrum Master) – #001137475 – Scrum Alliance, 2020

Six Sigma Green Belt Professional certification - #713861 – 6sigmastudy, 2020

AWS Certified Solutions Architect Associate – (in-process)

Certified Salesforce Administrator – (in-process)

Publications

Absolute Beginner’s Guide to Project Management, 4th Edition: author

oPublisher: Que; Book (February 2017) ISBN-10: 0-7897-5675-7

Absolute Beginner’s Guide to Project Management, 3rd Edition: author

oPublisher: Que; Book (October 2012) ISBN-10: 0-7897-5010-4

Absolute Beginner’s Guide to Project Management, 2nd Edition: author

oPublisher: Que; Book (January 2009) ISBN-10: 0-7897-3821-X

Absolute Beginner’s Guide to Project Management: author

oPublisher: Que; Book (January 2005) ISBN: 0-7897-3197-5

PMP Exam Cram 2: co-author

oPublisher: Que; Book and CD-ROM edition (October 13, 2003) ISBN: 078*******

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