Manager Sales

WORK EXPERIENCE

Operations Manager - Helpware

June 2019 – Present

Responsible for developing customer relationships

that promote retention and loyalty

Served as the main point of contact of Helpware to

all of its clients

Supervises the daily activities of the team to ensure

efficient delivery of quality of service to all clients.

Team Manager – KGB Philippines Inc.

October 2018 – May 2019

Manage agent performance through weekly

coaching and feedback.

Provide motivation, training and development

That helps enhance agent output

Operations Manager (UAE) – Royale Business Club Inc.

May 2015 – September 2018

Directing all operational aspects including

distribution, customer service, human resources,

administration and sales and motivation

Develop forecasts, financial objectives and

business plans

Communication and Product Trainer – Convergys

2012 – 2015

Facilitate training for employees on all

aspects of client projects

Responsible for ensuring 100% passing rate

of agents from training to production.

SKILLS AND COMPETENCES

Leadership

Decision Making

Communication

Negotiation and Persuasion

Research and Strategy

Training and Development

EDUCATION

Primary: Western Mindanao State University

Secondary: Western Immaculate Concepcion

Archdiocesan School

Tertiary: Ateneo de Zamboanga University

St. Francis of Assisi College

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