PAMELA KING

OBJECTIVE

Interested in utilizing my 30 years of knowledge in sales, management, training, negotiating, project management and creative thought processes. These attributes will enable me to foster an efficient and productive environment that translates through industries.

EXPERIENCE

2016 - 2019 D2R Houston, TX

Event Sales Director

Worked with all types of people regarding their special events. Showed event space. Coordinated with vendors in catering and décor.

Managed payment collection pre, during and post event timelines.

Worked with security to maintain safe environments.

Interacted closely with each client to enhance the customer service experience.

2007 - 2016 AAA Auto Club Insurance Houston, TX

Claims Representative III

Investigate, analyze, Negotiatiate and mediate auto accident claims. Interviewing the claimant and the witnesses, consulting the police and the hospital records. Working with software programs necessary to the expedition of the claims process.

Negotiates settlements for bodily injury, auto and homeowner’s liability.

Identify key fraud indicators, investigate, expose and prevent damages.

2006 - Present PJKaters To You Missouri City, TX

Owner/Entrepreneur

Re-launched sole proprietorship that focuses on home décor, catering and creation of special events.

Managed multiple projects of different natures.

Catered corporate holiday parties and contracted vendors for special events.

Designed and executed a $15,000 wedding within 6 weeks and also handled weddings in other states including Hawaii,

Developed budgets, assembled contractors, shopped venues for best price solutions, executed contracts and influenced decision making processes for multiple home remodeling projects.

1999 - 2006 Farmers Insurance Group Houston, TX

Special Claims Representative

Investigated, estimated and settled claims for auto liability cases.

Prepared case files for arbitration, mediation and/or litigation processes.

Presented in and negotiated during mediation and arbitration hearings.

Trained new hires in the art of negotiation with customers and in-house personnel.

1999 Bristol West Insurance Houston, TX

Senior Claims Representative

Investigation and settlement of auto accident claims.

Settled claims within an acceptable time frame.

1979 - 1998 Farmers Insurance Group Houston, TX

Special Claims Representative

Investigate, analyze, negotiate and settle auto accident and property liability claims.

Handled property/ homeowner and commercial claims. Inspected homeowner and business owner property losses, including thefts and business income losses.

Reviewed photographs and written or video-taped or audio-taped statements.

Assisted the company in identifying fraud indicators and mitigating losses.

Agent/Management Trainee

Company Liaison between Agency Sales Team and Sales Management department in the implementation of best practices.

Facilitated company seminars regarding sales, policies and best practices.

Led training course for new recruits — speeding profitability, helping with agent education and licensing and making sure they were onboard and up to speed as they progressed from new hire to building their own agency.

Special Claims Representative

Investigated homes and commercial buildings for physical damages.

Conducted policy reviews with insureds, explained limits and coverages, completed property value and replacement estimates.

Successful closure of hundreds of claims, within my assigned authority levels.

EDUCATION & LICENSES

Texas Women’s University/University of Houston TX

B.A., Bachelors of Arts.

INTERESTS

Conceptualized themes, menus and décor for weddings, corporate function and special occasion events. Collaborate with multiple venues and clients to create exceptional outcomes. Actively travel domestically and abroad. Thrive on searching out new creative ideas and executing them with detail.

REFERENCES

Furnished upon request.

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