Maria Paz Domingo

* ***** ******* ****** ********* Village, Marikina cel. 091********

adjoa6@r.postjobfree.com

Objective To become part of the one of the best companies in the world and to be able to contribute the skills and talents I have.

Polish Language Content Analyst (Home-based work)

EBAR Abstracting LTD

Dec 2017 - Present

Gathers and extracts data from Publishers and authors in the Polish language. Translates these data to English to be incorporated in the EBAR/Innodata database.

Experience Data and Fraud Analyst for Polish Language at Tripadvisor

Open Access Marketing, Makati City

June 2014 – October 2017

Analyzing and moderating fraud reviews reviews that can either be published or removed for the TripAdvisor website in the Polish Language.

THOMSON REUTERS – Eikon Financial and Risk Analyst

Thomson Reuters, Bonifacio Global City

January 2010-June 2014

·managing and handling client’s queries that involves data on the FX markets, eg. confirmation of data for a particular currency, exchange rates, getting historical data, getting the necessary Reuters codes for FX Swaps, Dealing Spots, and Forwards

·handling inquiries if there's any discrepancy on anything that concerns the FX related Data and Interest Rate Related Data

·handling inquiries that concerns Commodity and Energy Markets

·Respond to customers’ enquiries relating to information, product functionality and fault calls resolving as many queries as possible on the first interaction.

·Logging and classifying all calls and requests for assistance in the customer relationship management system (Siebel).

·Filter and escalate enquiries relating to other aspects of the Thomson Reuters business and handover to the appropriate department.

·Track enquiry resolution progress and proactively call customers with a status update or resolution if queries cannot be resolved on initial interaction.

·Follow the appropriate procedures to respond to issues and update our customers when outages of a major nature occur.

Focus Regions:

·Americas, EMEA (Europe Middle East and Africa) and Asia Pacific Clients

Knowledge/Skills/ Trainings gained:

·Financial Markets Training

·Fixed Income Training

·FX & Money Markets training and FX & Money Markets Certified ·COMMODITIES & ENERGY GCP Certified ·Thomson Reuters Eikon and Eikon Excel Certified

·Thomson Reuters Eikon Excel, Thomson Reuters Eikon, Factiva, Elektron

Data

Dictionary, Siebel (database for managing clients’ queries)

·Use of public resources such as Investopedia, Country registries and regulators and Exchanges

·Research and analytical skills, with the ability to summarize complex findings. ·Strong written and verbal communications skills

Attention to detail and organization skills, task and management skills.

Financial Advisor Chase Auto Finance

JPMORGAN CHASE & CO., Fort Bonifacio, Taguig City

June 2008– December 2009

Provide first level service for any customer’s inquiries, concerns and issues.

·Up sell other products such as Home Equity Line of Credit, different types of credit cards and payment protection

·tracking of title delivery in case of non-receipt ·Assures

first call resolution and customer satisfaction.

Knowledge/Skills gained:

·Financial concepts and terms

·Effective up selling techniques

·Knowledge in Anti-Money Laundering Law

·Customer service

·Part-time Jobs

March 2006 –December 2009 - Advanced Speech for Academic Professionals - French Instructor and English Trainer

-Instructed and gave lessons in French

-Trained and conducted lessons for students in English

ctober 2004 – March 2006 - St. Augustine School of Nursing - French Instructor

-Conducted classes and lessons in French for Caregivers

2000-2001 Teleflora International -Translator

Translation of English to Polish, Polish to English

- Recommended by the Polish Consulate

May 2003 Bachelor of Science in Foreign Service Major in Diplomacy

Lyceum of the Philippines, Intramuros, Manila

Most Outstanding Student SY 2001-2002

Most Outstanding Student in French SY 2000-2001, SY 2001-2002

St. John De La Salle-Zobel - Ayala Alabang Village, Muntinlupa City High School, Graduated in 1999

Lyceum Marii Konopnickii, Pruszcz Gdanski,

Poland Lyceum II, Pruszcz Gdanski, Poland Swiety Jana De La Salle Gdansk, Poland

TRAININGS ATTENDED

Chase Fraud Training

Anti-Money Laundering Training

Customer Service Training

Sales and Management Training

AWARDS AND RECOGNITIONS

TOP 10 Seller for Chase Auto

Finance November 2008

100% Quality for the quarter- Chase Auto Finance

Spoken Languages:

English, Polish, Filipino, French

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