Jorge M. Rosales

*** ********* ******, *******, ******* M6G 3T8

Cell: 647-***-****

Email: adjo6w@r.postjobfree.com

SUMMARY OF SKILLS

· Over 5 years’ experience providing exceptional customer service

· Articulate and very effective in working with people from different backgrounds and personalities

· Ability to accurately record, remember and verbally communicate detailed information

· Knowledge and understanding of spa operations from client arrival to departure

· A problem solver who quickly grasp complex situation and turn them into manageable tasks

· Produce quality work even when under extreme pressure and deadline

· Ability to produce quality work, under extreme pressure and deadlines

· Highly effective working within a team setting

· Enthusiastic, sociable, dynamic and quick learner

· Bilingual – English and Spanish

· Excellent cleaning and sanitation skills

· Proficient in Microsoft Office Suites

RELATED WORK EXPERIENCE

Production worker – Lush Cosmetics October 2020 – December 2020 Cashier - Dollarama September 2019 - December 2019 Steward January 2016 - May 2017

MSC / Ritz Carlton Hotel - Toronto

· Adhere to all sanitation guidelines

· Assist the Cooks and Servers as necessary

· Ensure all items are clean according to sanitation guidelines

· Ensure all equipment is clean and in good working order

· Maintain a clean and organized work area

· Monitor proper tank temperatures and chemicals

Jorge M. Rosales

807 Ossington avenue, Toronto, Ontario M6G 3T8

Cell: 647-***-****

Email: adjo6w@r.postjobfree.com

Manager – Anfora Bakery May 2010 – March 2012

Guatemala City - Guatemala

· Ensure freshness of all baked items and food items in the bakery

· Ensure cleanliness and hygiene in the bakery premises

· Greet customers and provide quality personalized service

· Maintain and control inventory of baked items

· Replenish food items according to the customers’ demand and needs

· Ensure that bakery items are baked or cooked according to the customers’ tastes and needs

· Ensure compliance of all food processing laws and regulations

· Provided every customer with service that demonstrated respect and knowledge, in a manner that made the customer feel welcome and shows that their business is appreciated

· Maintained the profitability of a bakery by creating and maintaining a budget Host – Istore Café February 2009 – February 2010

Guatemala City - Guatemala

· Greet guests and patrons personally and on the telephone

· Offer appropriate seating arrangements

· Present menus and take orders

· Ensure the quantity of menus is sufficient to cater to the number of guests

· Relay orders to the kitchen and ensure all orders are filled in a timely and accurate fashion

· Set up dining rooms and make reservation arrangements

· Maintain clean and organized tables and work area

· Manage event related work including setting up tables and maintaining both exterior and interior of the restaurant

Jorge M. Rosales

807 Ossington avenue, Toronto, Ontario M6G 3T8

Cell: 647-***-****

Email: adjo6w@r.postjobfree.com

EDUCATION

Diploma – Business Studies November 2008

Institute of Science and Business – Guatemala

Diploma – Security Guard and First Aid CPR & AED August 2020 Security First – Scarborough.

PROFESSIONAL ACHIEVEMENTS

First Class Award – Ritz Carlton Hotel April 2016

EXTRA-CURRICULAR ACTIVITIES

Finalist – Toronto Canta (Singing Competition) June 2016 Finalist Hidden Talent Canada (Singing Competition) March 2016

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