Financial services professional

Jessie Dalrymple

(Formerly Jessie Chance)

Phone: 515-***-****

Email:********************@*****.***

Employment History:

Research and Remediation Analyst June 2020 to Present Wells Fargo (Temporary Contract)

● Responsible for accurately managing the execution of a pipeline of remediation projects with both financial and non-financial impacts to customers

● Effectively communicates and collaborates with a variety of partners in data analytics, project management, quality assurance, internal and external vendors, and department management to ensure timely completion of remediation projects

● Drafts compliant documentation using Excel, Word, SharePoint, and MS Project to verify project data and metrics

● Professionally escalates any issues that arise which impact the timeline or target completion of remediation to appropriate leadership

Contract Administrator II November 2018 to June 2020 DLL Finance

● Efficiently reviewed contract and lease documentation and for errors, omissions, or inconsistencies, while cross-referencing using computer applications (CART, Infolease, SharePoint, Excel, etc.)

● Communicated with dealerships and internal departments to resolve issues and for further clarification on discrepancies

● Accurately distributed proceeds to the proper parties (dealers, manufacturers, internal accounts and other financial institutions)

● Effectively completed additional tasks such as quality audits, and supporting other team members with operational and technological questions

● Supported other departments during periods of low volume Technical Support Specialist June 2018 to November 2018 Wells Fargo (Temporary Contract)

● Answered inbound phone calls to assist internal users with software and hardware issues

● Escalated or transferred callers to proper queues according to user's line of business and type of concern

● Involved in special projects on as needed basis

Chargeback Analyst December 2017 to April 2018

Co-op Financial (Temporary Contract)

● Reviewed credit and debit accounts for reported fraudulent activity

● Processed adjustments for fraud and dispute transactions per VISA and MasterCard regulations

● Answered inbound calls from clients and customers in regards to account concerns Technical Clerk January 2017 to December 2017

Nationwide Insurance

● Interpreted and researched requests from agents and underwriters

● Properly routed insurance changes to processing or underwriting departments

● Adhered to department goals for quality and production metrics

● Cross trained in different work queues

Operations Processor II November 2015 to January 2017 Wells Fargo

● Accurately indexed mortgage documents according to business standards

● Consistently maintained production and quality quota

● Remained informed on new procedures and guidelines Sales Manager

Kum & Go May 2012 to May 2016

● Efficiently assisted customers with purchases and product concerns

● Accurately completed financial paperwork and inventory management

● Interacted with vendors/management in absence of General Manager

● Delegated duties to associates

Education

Kirkwood Community College, Cedar Rapids, IA

Coursework includes: business, economics, Linux, and network administration Valley High School, West Des Moines, IA

High School Diploma

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