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Manager Customer Service

Location:
Miami, FL
Salary:
Open
Posted:
January 25, 2021

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Resume:

JORGE ALBERTO ARIZA

**** *.*.*** ******* DORAL (MIAMI), FL 33178

CELLULAR: 786-***-****

adjo65@r.postjobfree.com

CAREER SUMMARY:

A professional, people-oriented, well organized individual with over twenty years of Food and Beverage Operational Management experience and twelve years of experience on Hospitality purchasing. Excellent administrative skills, as well as proven ability to work independently, problem solve and achieve results.

EXPERIENCE:

CLEVELANDER HOTEL/ ESSEX BOUTIQUE HOTEL & CLV- at MARLINS PARK

Miami Beach -Florida Own by Jesta Hotels & Resorts- STILES hotel.

Director of Purchasing I Sr Inventory Control / Sr Warehouse Manager 05/13/11 to 05/07/20

THE GRAHAM COMPANIES I DON SHULA HOTEL & GOLF RESORT INDIGO BOUTIQUE HOTE Miami

Director of Purchasing

Food &Beverage Cost Controller (ADACO System)

05/28/06 to 04/30/11

02/06/06 to 05/27/06

BRINKER INTERNATIONAL – MACARONI GRILL

Sr. Manager/Doral&Kendall store, Miami, Florida

(Front /Back of the house Manager)

06/16/05 to 02/04/06

APPLEBEE'S (Neighborhood Grill and Bar)

Senior Manager/Doral Store, Miami-Florida

(Front of House Mgr/Bar Mgr/Kitchen Mgr)

09/10/02 to 06/15/05

MANGOS TROPICAL CAFE 01/28/98 to 08/13/02

Restaurant/Club Sr. Manager, South Beach, Florida

Responsibilities include hiring, training, scheduling, cost control, customer service, inventor y, closing duties, cash outs, am/pm shifts, running 5 bars simultaneously, and special functions

MIAMI SUB'S GRILL (MIAMI SUBS CORPORATION) 09/08/93 to 01127/98

General Manager, Miami, Florida

Responsible for Purchase Log (P&L), Cost Control, Inventories, Quality Service Control

Attitude and Cleanliness (QSCA), Hiring.

CARNIVAL CRUISE LINES (SEACHEST ASSOCIATES) 04/1 1187 to 02/28/93

Miami, Florida

Senior Assistant Food and Beverage Manager// Purchasing-Ordering

On board MIS Holiday, MIS Ecstasy, MIS Celebration, T.S.S. Festivale

Page2

Main Duties:

1 Overall Supervision at Food/Beverage Department, including 350 crew members of 25 different nationalities.

2 Inventories FIB, ordering Food and Paper Supplies, Cost Control

3 Supervision of 4 kitchens, 4 Cafeterias, 7 Dining rooms, Banquets, Buffets and all

Special Events

4 Open, closing and maximize service at 17 bars on board the ships

5 Responsible for running Room Service food preparation I Operation (24 Hours)

6 Execution of training program for new crew

EDUCATION:

Externado De Colombia University 1981 to 12/1986

Hotel and Tourism Management (Hospitality)

LANGUAGE SKILLS:

Speak write fluently in the following languages: English, Spanish, Italian and French ADDITIONAL TRAINING:

* IV A Tax (Sales Tax in Colombia) Unexcol - 1984

* Planning of Natural Resources, Unexcol- 1985

* National and International Air Tariffs/Tickets, Avianca Airlines - 1 986

* Fireman Training and Field Practice - Carnival Cruise Lines - 1989

* Train the Trainer Program - Carnival Cruise Lines - 1990

* United States Public Health Seminar- 1991

* Certified Professional Food Manager (National Assessment Institution 11130/93)

* Marketing Seminar - Miami Subs Training Center - 0 l/95

* Commitment to excellence program. 03/96

* Advance Technology Institute - Computer Operations Specialist Program 10/97

* Making Life Delicious Seminar-Dallas-TX-Brinker Headquarters 10/05

* Microsoft Office Update-12/07

* Strategic Planning Clevelander/Essex Hotel/ Marlins Park/Cl v Jacksonville-Jaguars Stadium

2011,2012,2013 '2014,2015,2016, 2017 & 2018

* Opening of Zen-Sai restaurant at Essex House Hotel-Clevelander -2013

* Opening of Marlins Park -Clevelander Spot-2012

* Opening of Jaguars Stadium -Clevelander Spot- 2014

* REFERENCES UPON REQUEST



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