Customer Service Representative

JESUS VERGARA

**** ** ***** ******, ***** LAKES, FL 33018

EMAIL **************@*****.***

(786) 253 - 4402

OBJECTIVE

Seeking a position where my 20+ years of Customer Satisfaction, Sales Experience and positive customer interaction can effectively be utilized to increased profitability and product sales volume FUNCTIONAL SUMMARY

Highly motivated, energetic, goal oriented with strong work ethics and professional goals. I come with a go-getter attitude eager to meet challenges head on, work well under stressful situations and in a fast pace environment. I am a resourceful problem solver, detailed oriented person. I take pride in my work; therefore, I thrive on being challenged in learning new things to be able to achieve and surpass the goals set for me.

EMPLOYMENT

Dec 2016 – July 2020 Premier Produce Ft. Lauderdale, FL Account Manager

• Responsible for managing $14.5m annualized sales to corporate and house accounts

• Operating as the lead point of contact for customers to assure quality and accuracy

• Coordinate new account logistics for distribution based on customer requirements

• Establishing and developing relationships with current and prospective customers to generate new business

Jan 2006 – Nov 2016 Fed-Ex Medley, FL

Route Owner/ Independent Contractor

§ To provide courteous and efficient pick-up and delivery of packages on an assigned route

§ To provide related customer service functions.

§ Perform daily pre-trip and post-trip safety inspections on equipment

§ Verify and complete required documentation, daily logs and reports Nov 2003 – Dec 2005 Enrique Produce Miami, FL

Warehouse Manager

§ Responsible for the handling and physical movement of produce

§ Work with and effectively communicated with senior management concerning all operational issues.

§ Implement work instructions for receiving, labeling, storing, shipping and value add services as required using warehouse best practices

§ Responsible for the secure and space-optimizing build-up

§ Responsible for ensuring all warehouse activities are in compliance with shipping, food safety and other regulatory requirements

§ Maximized the storage capacity of the warehouse through the proper management of the product at receipt and during storage

§ Worked with Operations and Compliance managers as a team to solve problems and identify areas to improve/enhance overall service to the customer

§ Hired, trained, rewarded, disciplined, and discharged employees

§ Ensured safety is a number one consideration on the warehouse floor and with drivers

§ Administrative duties included scheduling, time cards, maintaining materials inventory and other duties as needed

§ Assisted with loss prevention such as theft, spoilage, cash control procedures, price accuracy and control of inventory, including proper logging and reporting of such matters on a daily basis. May 1998 –Nov 2003 Cintas Pembroke Pines, FL

Sales Service Representative

§ Responsible for growing our existing customer base by upselling and cross-selling additional products and services

§ Negotiated service agreement renewals

§ Controlled inventory

EDUCATION

Miami Dade College Miami, FL

Hialeah High School Hialeah, FL

References upon request

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