Customer Service Assistant
Resume:
Kundan Verma
Experience
*. WhizMeeting India Pvt. Ltd. ( May 2015 to Sept16, 2020 as Assistant Team Leader)
Email Handled.
Provide training to the Clients
Provide instant solutions to the users.
Handled India & Abroad clients.
Handled Bulk conferences.
Multiple task handled at the same time.
Generate & Upload invoices.
Respond to the client’s email related to conference meeting.
2. Wipro India Pvt. Ltd.(Oct2013 to April 2015 Customer Service Operations)
Handling Inbound queries of the users.
Postpaid plan related
New Activation of the services.
Network related issues.
Resolving customer’s issues.
Updated the users about the new plan details
Handled customer’s issues and complaint.
3.IndiaMart.com(Feb 2011 to Aug 2013-Back Office Operations)
Team Management
Updates BSE & NSE data on the portal.
Checking the mistake on the websites.
Coordinating with internal team members & Vendors.
Update the data on regular intervals.
4.Educations
Masters in Advertisement & Communications -2010
B.COM Honors in 2007 from Vinobha Bhave University, Hazaribagh (Jharkhand).
I2th from Jharkhand Academic Council, Ranchi in 2004
10th passed from CBSE Board in 2002.
Computer Education
Diploma In computer applications.
Knowledge about Microsoft Word
MS Office
MS Power point
Personal Qualities
An enthusiastic Experienced professional with highly motivated and leadership skills having Master’s degree.
Ability to produce best result in pressure situation.
Ability to work as individual as well as in group.
Highly motivated and eager to learn new things.
Excellent communication skills in written and verbal both.
Career Objective
To work for an organization which provides me the opportunity to improve my skills and knowledge to growth along with the organization.
Language Known
Hindi & English
Hobbies
Reading Newspaper, Listening Music, cooking
I hereby declare the above knowledge is true and absolutely correct.
C-171, New Ashok Nagar, New Delhi-110096
**************@*****.***
Date of Birth-03-07-1986
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