Manager Sales

LAURA C. KOVACH, MPH, MBA

adjo3a@r.postjobfree.com www.linkedin.com/in/laura-kovach 859-***-****

PROJECT AND PRODUCT MANAGER

Business professional that leverages strong attention to detail, process management and improvement, relationship management, and organizational skills to deliver results. Demonstrated ability to build and maintain strong internal and external relationships, using exceptional problem solving skills to provide timely resolutions to any challenges or issues. Works effectively with cross-functional stakeholders to meet company goals and objectives. Flourishes with new challenges and goes beyond exceeding goals by continuously seeking improvement. Project Management Customer Management and Relations Salesforce Management Leadership Strategic Planning Business Strategy Process Improvement

EDUCATION

UNIVERSITY OF NORTH CAROLINA, Kenan-Flagler School of Business, Chapel Hill, NC 2018 Master of Business Administration (MBA)

TULANE Master of Public UNIVERSITY Health, Epidemiology School of Public (MPH) Health and Tropical Medicine, New Orleans, LA 2010 Public Health Analysis: “The Effect of Group A Streptococcal Disease on Morbidity and Mortality” SAINT Bachelor LOUIS of Science UNIVERSITY, (BS) Biomedical St. Louis, Engineering; MO Dean’s Scholarship Recipient 2009 Senior Design Project: “Liquid Medication Delivery System” EXPERIENCE

U.S. NEWS & WORLD REPORT, Washington, DC March 2015-Present Product Director, Hospital Data Insights

Senior Product Manager, Hospital Data Insights

Product Manager, Hospital Data Insights

• Direct operations and strategic trajectory of Hospital Data Insights (HDI) Adults, Pediatrics, and other data analytics tools that enable over 1000 users to analyze over 2 million data points.

• Manage, support, and develop account managers and sales associates.

• Improve renewal rate from 75% to 90%.

• Secure and manage over $4M of revenue as senior manager and strengthen relationships between C-suite hospital administrators and U.S. News.

• Develop annual strategic plan that includes sales strategy, data releases, new product launches and product improvements by working with internal and external stakeholders.

• Lead post-sales onboarding and consulting activities of over 350 hospitals that includes interactive training sessions to ensure C-suite hospital customers are positioned to successfully perform benchmarking analyses to drive quality improvement and patient safety related to the U.S. News Best Hospitals and Best Children’s Hospitals rankings and ratings.

• Synthesize data and partner with the technical team to deliver visualization tools to better assist the end user dissect complex data sets.

• Track and manage the Hospital Data Insights P&L.

• Project annual sales throughout the year to ensure the team is tracking to surpass sales goals.

• Design a process improvement plan to improve the annual data launch process. ASSOCIATION OF PUBLIC HEALTH LABORATORIES (APHL), Silver Spring, MD February 2013- March 2015 Senior Specialist, Infectious Disease Programs

• Facilitated information and technology transfer related to infectious disease issues among the Centers for Disease Control and Prevention (CDC), the Food and Drug Administration (FDA), APHL members, national associations, and other federal agencies.

• Managed a $1M federally funded project testing the utility of shared services model with member laboratories.

• Developed standard operating process for submitting laboratory specimens for infectious disease testing.

• Provided staff support for the APHL Infectious Diseases Committee including organizing monthly conference calls, facilitating action items and managing the process of policy statement development and approval. Laura C. Kovach Page 2

• Aided the Infectious Disease Committee to create standards and guidance to mitigate infectious disease outbreaks. KENTUCKY DEPARTMENT FOR PUBLIC HEALTH, Frankfort, KY May 2011- February 2013 Epidemiologist I, Division of Laboratory Services and Division of Epidemiology

• Performed outbreak investigations to determine those affected and implement control measures. Coordinate with regional epidemiologists to resolve and determine the source of local and national outbreaks.

• Conducted molecular surveillance activities to monitor enteric diseases in Kentucky by analyzing Pulsed-Field Gel Electrophoresis results and provide data to the Division of Epidemiology to determine if cases are related.

• Served as liaison between the Division of Laboratory Services and the Reportable Disease Section of Epidemiology to increase communications and enhance relationships. Conduct monthly meetings between the two divisions.

• Monitored quality assurance measurements in the Pulsed-Field Gel Electrophoresis laboratory to ensure excellence and accuracy in laboratory testing.

• Secured nearly $500K in federal grant funds for the Department for Public Health, Division of Laboratory Services to continue infectious disease testing.

• Led participation in two pilot programs and serve as Program Manager for two projects testing the precision of rapid laboratory tests.

Professional Affiliations and Presentations

• Participant, Harrah’s Cherokee Casino Case Competition, University of North Carolina, Chapel Hill, 2017

• Presenter, “Vaccine Preventable Disease Reference Laboratory Project: Use and Sustainability, Council of State and Territorial Epidemiologists Annual Meeting 2014, Nashville, TN

• Poster Presenter, “Vaccine Preventable Disease Reference Center Project: Evaluation of Services”, APHL Annual Meeting 2014, Little Rock, AR

• Member, Grants Process Committee, Kentucky Department for Public Health, Frankfort, KY 2012- 2013

• Presenter “Pulsed-Field Gel Electrophoresis: What Does It Do for You?’ Epi Rapid Response Conference, Versailles, KY

• Leveraging Collaboration Award, Food and Drug Administration, 2013 Additional Information

• Avid marathon and ultramarathon runner

• People Animals Love Volunteer

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