Senior Program Manager

Narendra K. Sethia, PSM

770-***-**** ***************@*****.***

SENIOR ENGAGEMENT MANAGER & PROGRAM MANAGER

Consistently driving successes throughout the project lifecycle and experience consulting on CRM, data analytics, data governance, data migration, and complex IT solutions in the pharmaceutical and healthcare industries.

Certified Scrum Master with expertise delivering critical technology projects from conception to completion on-time and within-budget, leading resources, P&L, and data management for successful outcomes.

Results-focused Team Leader able to direct cross-functional teams, leveraging technical, business, and financial acumen to liaise with stakeholders, vendors, and client executives.

Resourceful Techno-Functional Manager with experience defining strategic plans and roadmaps to produce high-quality project deliverables and optimize services, processes, and overall operations.

Business Strategist with a history of driving customer solutions through analyzing systems, identifying improvement opportunities, and aligning business and technology goals for significant bottom-line gains.

Experienced in working with multi-location teams in design, development, testing, and product release as well as leading ongoing quality/experience audits.

Executed change management strategy driving process and technology adoption.

AREAS OF EXPERTISE

IT Project Lifecycle Consulting, Negotiation & Communication Agile & Waterfall Methodology

Program Management Stakeholder & Vendor Management Architecture & Solution Delivery

Strategic Technological Solutions Requirements Gathering & Analysis Budget & Resource Management

Business Analysis & Process Improvement Team Building & Mentoring Data Migration, Integration & Governance

Tools & Technical Skills: MS Project MS Office Suite MS Access JIRA Salesforce Siebel Oracle SQL Server SQL Anywhere Reltio CRM Systems Custom MDM Siebel MDM Collibra

Professional Experience

Associate Director – Specialty Pharmacy CoE Cognizant Technology Solutions 2020-Current

Consulted on Specialty Pharmacy program to help with cloud migration strategy, identify synergies and improvement opportunities

Identified consolidation and synergies leading to savings of 25-35%, enhanced user experience

Guided on Patient Services and Specialty Pharmacy data implementation

Senior Project Manager / Service Delivery Manager Liquidhub (Capgemini Invent) 2017-2020

Delivered Specialty Pharma (SPP) Data Aggregation projects for clients Sanofi, Eli Lilly, Indivior, UCB Pharma, and Alkermes.

Achieve data exchange and onboarding of Specialty Pharmacy dispense and status, Payer, Plan, PII and PHI, HUB, Copay and EDI data, Salesforce Service Cloud Implementation, Integration and deployment.

Project planning, Status reporting, budget and resource management, Business Reviews, Risk and Issue mitigation

Data Analytics, data integration, data management, data governance, data quality, MDM, CRM.

Senior Manager - Projects Cognizant Technology Solutions 2001-2017

Succeeded into various roles throughout tenure including Project Manager and Delivery Manager.

Mitigated risks and issues through careful analysis and planning.

Anticipated and managed change and risk effectively during project implementations.

Moved between agile and waterfall approaches depending on project specifics and client goals, while creating detailed project road maps, plans, schedules and work breakdown structures.

Led teams utilizing agile and waterfall project management methodologies throughout all phases of diverse technology projects, such as project planning, project execution, resource management and process optimization.

Produced high-quality deliverables to meet or exceed timeline and budgetary targets.

Conducted stakeholder management and reporting, while directing various stakeholders, escalations, steering committee reporting, and contract negotiations.

Delivered framework for large data migration and data integration projects, planning, team building and execution for all data migration and integration projects.

Mentored and guided team members for career development and progression, while identifying areas of improvement and coaching through the process.

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Key Projects

Associate Director – Specialty Pharmacy CoE Pharmaceutical 2020-Current

Consulted on Specialty Pharmacy Implementation to help with cloud migration strategy, identify synergies and improvement opportunities

Identified consolidation and synergies leading to savings of 25-35%, enhanced user experience

Program Manager/ Product Manager Pharmaceutical Healthcare Atlanta, GA 2017-2020

Ensure seamless delivery by optimizing process and functions across brands resulting in 25% cost savings and cross-enablement.

Cut costs by 40% in supporting customer planning and process improvements for onboarding 40 new data partners, working diligently to understand data flow and attributes and define 3-4 effective adoption processes.

Standardize reporting, patient journey outcome, payer analysis; providing vital KPIs for business decision making and revenue generation.

Patient tokenization, SPP onboarding, SPP dispense and status data, Data Standardization, MDM, CRM

Clients: Sanofi, Eli Lilly, Indivior, UCB Pharma, and Alkermes.

Data Providers: IQVIA, MSA, Lash, AssistRx, Commercial SPPs, ConnectiveRx, McKesson, Symphony health.

HUB Migration Project Manager Pharmaceutical Healthcare Sanofi Atlanta, GA 2017-2018

HUB migration from one provider to four providers, ensuring cross-enablement, data consistency and single view of patient journey leading to business efficiency gains.

Achieved 30% savings by eliminating redundant processes.

Recommended product architect and process changes for HIPAA compliance

HR Data Warehouse Project Manager Semiconductor Applied Materials Santa Clara, CA 2017

Automated HR reporting, capturing quicker turnaround time to content scattered requirements, delayed reporting and poor documentation.

Delivered efficient executive reporting needs on time and with effective outcome.

Reduced operational overhead by 3-4 resources, while enabling full current business requirements reporting capabilities.

Reference Data Project Manager Insurance Liberty Mutual Portsmouth, NH 2017

Consolidated systems and information into 1 place, yielding a single view of truth at business unit and organizational levels to improve operational efficiency and enable seamless reporting.

Eliminated manual replication of information across multiple systems from 4 to 1.

Informed decision-making with 1 team responsible to manage and provide data governance oversight.

Salesforce Project Manager Logistics UPS Sandy Springs, GA 2016-2017

Deployed SaaS (Salesforce) and MDM solution to support sales organization at UPS globally.

Planned and established business processes and communication guidelines, while facilitating business discussions to achieve business targets.

Generated key component awareness involving reference data, integration mechanism and patterns among business and IT groups.

Data Migration Project Manager Payroll ADP Inc Alpharetta, GA 2015-2016

Analyzed target system business rules and documents for 2,500+ unique business cases for validation and information correction.

Initiated process for advanced client communication regarding required process correction and inputs.

Set-up automated rules for business corrections, and reduced end-to-end client migration timeline to 8-10 weeks.

Reduced business validation and client correction timeline to 1-2 weeks, yielding significant improvements in process, client satisfaction and cost savings.

Program Manager/Delivery Manager Pharmaceutical Biogen Idec Kolkata, India 2011-2015

Established custom development methodology by combining Agile and Waterfall for an enhanced CRM release cycle, while reducing release time from 12-14 weeks to 6-8 weeks.

Supported the CRM project global delivery model 18x7, thus saving 30%-40% in costs compared to support provided by third party consultants.

Siebel CRM, Patient Services CRM, Territory Alignment, User Management and Targeting, Salesforce Service Cloud.

Improved profitability from 10%-15% to 40%+ by cross-training team on resources, SOP/SOW creation and global delivery introduction protocol.

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Application Service Manager (ASM) Pharmaceutical AstraZeneca Inc Kolkata, India 2010-2011

Led the offshore ASM for CRM suite of applications for the field sales program covering 20+ applications.

Siebel CRM, Oracle Business Intelligence, Territory Alignment, User Management and Targeting.

Managed application transition, incident management, problem management, change management, service introduction process, project planning, resource planning, transition planning and execution and customer management for on-boarding applications for ITIL AVM support.

Defined continuous enhancement and service introduction processes.

Project Manager/Project Lead Pharmaceutical Amgen Inc. Thousand Oaks, CA 2001-2010

Served as Project Manager, Project Lead, Technical Architect, Solution Architect and Developer across multiple CRM, Master Data Management and datamart projects.

Successfully led 3 CRM upgrades from Siebel 7.5.3 to Siebel 8.0.0.6.

Participated in solution workshop to understand business process and device CRM, MDM, Territory Alignment, User Management, Targeting and MRM solution.

Served as CRM Project Manager for new functionality development, enhancement and application support.

Appointed as Technical Lead/Project Lead for HCP Compliance Datamart implementation including data mart design, ETL process build, and Cognos management/state compliance reporting.

Conducted data analysis and validation, and device customer de-duplication/merging.

Education & Certification

B. Tech., Computer Systems, British Columbia Open University

B. Com. (Hons), Calcutta University

Certifications, Professional Scrum Master I – 535653 Collibra Data Steward - CS-201*****-*** Collibra Community Manager - CM-201*****-*** Siebel 7.5.3 Certified Salesforce.com certified developer

Core Competencies & Technical Aptitude

Project Management: Project planning – WBS Risk & Issue Management Stakeholder Management Leadership & Communication Resource Management Agile & Waterfall Budgeting Enterprise Implementation

IT Project Lifecycle: Requirements Gathering & Analysis Project Planning & Scheduling Team Management & Resource Management Business Analysis/Quality Assurance/Testing Database Design Deployment & Operational Support

Value-Added Leadership: Team Building & Mentoring Client Relations & Presentations Vendor Management Proposal Development & Estimations Operational Support Project Implementation SOW Writing Contract Negotiations

Project Management Tools: Jira Salesforce

Customer Relationship Management: Siebel Salesforce

Master Data Management: Reltio Custom MDM Siebel MDM

Data Governance & Data/Business Analysis/Migration: Collibra MS Access MS Excel

Databases: Oracle SQL Server SQL Anywhere

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