Manager Engineer

Shivani Bansal

*** **** ***** **, ****** Hill, NC 27514

201-***-**** *******.******@*****.***

Permanent Resident (Green Card)

Project Manager

tA seasoned IT Project manager with 15 years of experience in Project and Program Management, Program Governance and Metrics, Defining and reporting Program benefits, Driving Operational efficiencies, Change Management and Financial planning and analysis (FP&A) in Financial, Healthcare, Insurance and IT domains.

tPMP Certified, Certified Scrum Master, Six Sigma Green Belt, ITIL Foundations Certified, Certified Internal Auditor ISO 9001:2000, SAFe trained, Master of Computer Applications (MCA).

tProven ability to direct daily operations, major project portfolios, and global application development programs. Adept at leading design and delivery of technology solutions to maintain alignment with business needs. Expertise in directing complete project lifecycles, from conceptual design through to post-implementation support. Capabilities include:

Project Management Leadership Skills People Management Program Governance

Project Planning Program Governance Resource Management Change Management

Presentation Skills Communication Skills Risk Identification Risk Mitigation

Vendor Management Stakeholder Analysis Relationship Management Collaboration

Team Building Customer Service KPI Reporting Internal Audit

PROFESSIONAL EXPERIENCE

MetLife, USA 2015 – Present

2008 – Current

Project Manager

tLead multiple complex transformation projects in a matrix organizational structure. Manage customer expectations and resolve conflicts that balance Customer, Brand and Technology needs.

tDrive delivery and accountability of internal staff as well as vendors and third-party project managers

tResponsible for planning, coordinating, and implementing projects within the decided-upon budget, timeline, and scope

tLed a 20-member team responsible for driving continuous improvement initiatives through establishing a Process and Innovation Council (PIC) including charter, strategy, scope and structure of the team

tAccountable for executive operations review which includes gathering requirements, planning, preparing the performance scorecards, reviews and closure to meet the organization objectives

tResponsible for fostering business partnership within Global IT organizations

tManaged a large dot net application development program including centralization of data (data lake) using lean principles that resulted in saving 2 person effort and streamlined delivery of testing services

tEstablished a vendor governance process for contractual SLA and SLO monitoring. Chair monthly meetings with the vendor leadership and help drive behavior to enable SLA improvements.

tConsulted on financial analysis to derive 30-60-90-day project pipeline using the financial tool - Clarity

tSpearheaded rollout of internal audit process organization - gathered compliance requirements, documented audit process flows, led pilot audits, trained 700+ associates

tIn addition to the day to day responsibilities, also performed the role of Chief of Staff

tKey stakeholder on the committee evaluating projects for automation opportunities, leading to efficiency gains

tDesigned and implemented the SharePoint (O365) solution for a global team 700 strong

tNetworked and collaborated in events like Habitat for Humanity, MTU Program, Fast track trainings

tTrained 800+ associates on IT processes, metrics and tools

tProficient in O365, JIRA, MS Office suite including MS Project Plan

Cognizant Technology Solutions, USA 2011 – 2015

Business Process Consultant – Insurance and Health Care

tPlanned and executed internal audits for clients thereby helping them comply with industry standards (CMMI)

tPrepared and drove discussions on monthly Operations Performance reports for senior leadership

tAnalyzed Incident & Problem trends, recommended improvements and implemented solution through closure

tIdentified chronic configuration items that negatively affected performance through root cause analysis. Defined the mitigation plans to reduce recurring issues.

tEstablished a corporate wide communication and governance plan which enabled effective decision making. Liaised with the key stakeholders to build trust and credibility.

tEstablished a process council and drove the activities from ideation, inception and steady state execution of a process CoE

tTrained over a 100 client associates on industry best practices - CMMi and Agile framework

tDeveloped a robust Quality Management System as a part of a team using the Agile framework

Cognizant Technology Solutions, India Sep 2010 – Nov 2010

Business Process Analyst – Pharmaceutical Industry

tLed a Six Sigma Black Belt program for an FDA regulated client which lead to reduction in defects enabling them to adhere to regulatory requirements

tKey stakeholder in a 10-member team responsible to gather requirements, draft project charter and measure critical success factors

Aon Hewitt, India 2007 – 2010

Quality Analyst

tKey stakeholder of the team which led the organization to achieve a CMMI level 3 certification

tConducted process audits against CMMi and ISO best practices. Engaged in SCAMPI B assessments as an auditor, instrumental in driving the teams to adhere to standard guidelines.

tLed a team responsible for creation of artefacts such as Risk Management Plan, Configuration Management Plan, Quality Assurance and Control Plan

tLed a team as a Change Manager, deployed and facilitated process migration using tools like Rational Method Composer, Adobe Robohelp

tRated amongst top 3 trainers in the quality team in training over 1500 associates in a year

NIIT Ltd, India 2005 – 2007

Test Engineer

tFunctional, Regression and UAT for over 200 e-Learning trainings on platforms like LMS, LCMS, SCORM

tReduced defects in the system by 27% and suggested a preventive action plan

EDUCATION

Master in Computer Applications (MCA), IP University, Delhi, India

Bachelor of Business Administration (BBA) - Finance, IP University, Delhi, India

AWARDS AND COMMENDATIONS

One of the top 3 to get Recognition badges within MetLife testing group

Received the top performance rating of “Far Exceeds Expectations” in MetLife

Consistently received the top performance rating in Hewitt

Acknowledged as an Extra-miler and got an award for establishing the Quality Management System (QMS)

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