Account Executive Customer Service

Shikha Jaiswal

Mob: +91-967*******

Email: ***********@*****.***

Work Experience

An Overall Experience of 2+ years in the Software Industry.

Expertise in chat process, drafting reports, reviewing work schedule etc.

Experience in banking domain, manual testing and accounting.

Update daily yield for all customer demand.

Experience in various types of testing – Functional, Regression, Scenario, Client-server based, Web based in environments like Win XP, Win 7/8 or 10.

Have good knowledge in My SQL, Oracle and SQL Server Databases.

Self-learner, self-motivated and team player.

Good client interaction and communication skills.

A quick learner with good presentation skills; can work well as a leader, as an integral part of a team, as well as independently.

Having basic knowledge of .net, core java and C programming languages. Career Objective

To work on challenging projects with a progressive company, where I can utilize my experience and expand my knowledge. I wish to work to contribute for the company and improve my skills for the mutual benefit of the company and myself.

Professional Work Experience

22th Jul 2019 – 31st Aug 2020 at Genpact India Pvt. Ltd., Gurugram Job Profile: Working as a Process Associate

1st Apr 2018 – 15th Jul 2019 at VNLINK India Pvt. Ltd., New Delhi Job Profile: Worked as a Account Executive

Educational Qualifications

2016-2018 : PG Diploma In Computer Application

Government Girls Ploytechnic College, Lucknow

Percentage: 81%

2012-2015 : Bachelor Of Science (Mathematics)

Deen Dayal Upadhyaya University, Gorakhpur

Percentage: 60%

2011 : Intermediate Examination, CBSE Board

Central Academy, Gorakhpur

Percentage: 70%

2009 : High School Examination, CBSE Board

Zenith Convent School, Gorakhpur

Percentage: 78%

Technical Knowledge

RDBMS/Databases : MySql, Oracle

Operating System : Microsoft Windows

Programming Languages : Visual Basic, Core Java & C (Basic) Domain : Banking & Finance Domain

Software : Microsoft Excel, Microsoft Office

Skills

Passionate about customer service, with a drive to deliver customer service excellence through chat,calls and mails.

Proven motivational and leadership skills, with a strong emphasis on coaching for development.

Strong communication skills with the ability to adjust style based on the situation.

Able to work under pressure and think on one’s feet when dealing with difficult situations.

Experience of Quality Management Processes.

Confident and outgoing.

Computer Literate.

Flexible with working hours.

Project-1

Project: Westpac Financial Services

Organization: Genpact India Pvt. Ltd., Gurugram

Client: Westpac Banking Corporation, Australia

Duration: 22th Jul 2019 – 31st Aug 2020

Role: Process Associate

Project Description: Westpac Banking Corporation, known simply as Westpac, is an Australian bank and financial services provider headquartered in Sydney, Australia. Bank is responsible for sales and service of its 9 million consumer customers in Australia, assisting them with their everyday banking needs. Team Size: 25

Role and Responsibilities:

Cross trained in different queue of the banking domain such as AML/KYC, sanction and transaction monitoring.

Assisting accounting and payroll as needed.

Monitoring inventory and placing supply orders.

Tracking daily operations and reporting or resolving issues.

Maintaining company databases.

Solved queries using Skype and mails.

Project-2

Project: VOIP

Organization: Vnlink India Pvt Ltd

Duration: 1 April 2018 – 15 July 2019

Role: Account Executive

Project Description: Voice over internet protocol is IP telephony,is a method and group of technologies for the delivery of voice communication and multimedia sessions over Internet Protocol networks such as the internet. Team Size: 18

Role and Responsibilities:

I have to deal with international customers on chats,calls and e- mails in order to sell the products I mainly worked in chat process to solve the customers queries regarding the product keep follow up regarding the payment

Try to solve issue related to product as soon as possible. Personal Information

Father’s Name : Shiv Shankar Jaiswal

Mother’s Name : Neelam Jaiswal

Date of Birth : 17/10/1994

Gender : Female

Nationality : Indian

Languages Known : English, Hindi

Passport No : V0324848

Permanent Address : Ward No. 24, Subhashnagar, Kasia, Kushinagar, UP-274402 Declaration

I hereby declare that the above given information is true to the best of my knowledge and I bear the responsibility for the correctness of above mentioned data.

Date: Shikha Jaiswal

Place:

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