Ankita Gupta CSM, MS-IT Management

Certified Scrum Master, Certified Product Owner, currently working as an automation lead at RBC, with a keen interest in data visualization-Tableau. Seeking to leverage my skills and experience for an IT Leadership role.

Bi-lingual - English, Hindi

St.louis Park- 55426, Minneapolis

Phone No. - 612-***-****

adjnul@r.postjobfree.com

LinkedIn -

https://www.linkedin.com/in/ankita

-gupta-34496436

CURRENTLY EMPLOYED WITH

Royal Bank Of Canada: US Wealth Management, Minneapolis Technical System Analyst/Developer

Sep 23rd 2019 - till date

Job Responsibilities :-

● Process automation - using tools like Blue prism, PEGA RPA- Agile Scrum Methodology; Documented in Rally and Jira

● Reports automation Python Selenium, developing/automating reports with tools like Dynatrace, Aternity and Tableau

● Conduct Scrum events like sprint planning, sprint review and retrospective

● Meeting with Business users/stakeholders to understand requirements, created user stories, estimated, prioritised and pushed into product backlog

● Production support - Resolving ServiceNow tickets by troubleshooting / helping business users.

● Performing manual /automated testing during every release (monthly)

● Writing knowledge base articles and publishing for users self help

● Defects review (HP ALM QA Tool) and prioritization with the Product Owner EDUCATION (Most recent)

Master of Science in Information Technology Management (MS in ITM) Saint Mary’s University, Minneapolis (USA)

Mar 2018 - June 2019, Grade A+

2019 Graduation Project:

● Title: Data Visualisation on world hunger index

● Software Required : Tableau Desktop/Tableau Public 2019.1, Tableau Server

● Description: Many NGO and charity houses find it very difficult to understand and interpret 1000s of excel sheets about the world's hungry population, which leads to the problem of resource distribution gap. My data visualization presentation (published in Tableau public) helps to locate the least fed area.

● Link-https://public.tableau.com/profile/ankita.gupta2090#!/vizhome/AnuFinal_workbook/An u_FinalStory

● Presentation - https://www.youtube.com/watch?v=BFTRGU7qx0c&t=15s WORK EXPERIENCE

LinkedIn (Acesoft), Bangalore - Safety Operations Specialist Dec 19th 2016 - Sep 28th 2017

Job Responsibilities :-

● Fraud pattern identification.

● Making and designing rules that automatically detects/restricts risky behaviour, pattern, ID theft, and fake profiles, and testing them on real time linkedIn profiles, manual testing of those rules.

● Creating triggers for automated action on the profiles, for e.g., automatic email notifications, catching, restricting, suspending or blocking client’s account if necessary.

Amazon, Bangalore (India) — Risk Specialist, TRMS

October 6th 2014 - December 12th 2016

Job Responsibilities :-

● Investigation and elimination of online e-commerce fraud, by identifying patterns, Certification and Training

CSM (certified scrum master)

from Scrum Alliance (Feb 2019).

B.E. 4th semester Vocational

Training in Aptech, Bhilai (India) -

SQL Concepts and Programming,

SQL servers

B.E. 6th semester Vocational

Training in Datagram Locational

Centre, Bhilai (India) - Core Java

J2SE, Java scripts, Java

programming

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recognizing, designing rules and testing

● Detecting Fraud patterns and analyzing the risk on an account to safeguard the platform from fraudsters.

● Daily meetings with business users and stakeholders, to help their business growth in amazon .

● Prepared/documented a 6 months training material for Seller Sanctions Team

● Mentored 3 batches in Product Quality Team

● Contributed in developing the Compliance team SOP for a 3 months pilot project Unisys, (Client Unilever - NA/EU), Bangalore - Technical Support Engineer Jan 6th 2014 - Apr 28th 2014

Job Responsibilities :-

● Providing B2B technical assistance for troubleshooting hardware/software issues, sometimes by taking remote access of the client's system

● Following a strict SLA and completing targets

● Creating/resolving tickets and escalating hardware issues to the onsite technician

● Ensuring the internal and external networks have the capacity to meet business demands. SPECIAL SKILLS- TECHNICAL AND SOFT SKILLS

● Proficient in Blue prism RPA development, and automation by Python Selenium

● Strong Analytical Skills

● Proficient with data visualization in Tableau and iDashboard

● Proficient with Microsoft Excel, Word, and PowerPoint

● Familiarity with Microsoft Server Technologies (e.g. IIS, Windows Server, Microsoft SQL Server)

● Evangelist of Agile methodologies, values, principles and Agile Software Development Life Cycle (SDLC), Strong understanding of creating user stories, use cases, sizing, organizing product backlog

● Strong understanding of the tool Service Now

● Strong understanding of SQL concepts

● Team facilitation for example - Facilitating Scrum events

● Event Management and task Organization skills

● Presentation Skills

● Extremely amicable and approachable behavioural conduct

● Exceptional communication/negotiation skills

Bachelors Project:

2013 Under Graduation Project:

● Title: Management Information System (MIS)

● Software Requirements: ASP.net with C#, SQL Server 2010 .

● Description: A management information system (MIS) is a system that provides information needed to manage organizations effectively. MIS is regarded to be a subset of the overall internal controls procedures in a business, which cover the application of the employees, documents, technologies, and procedures used by management to solve business problems such as costing a product, service or a business-wide strategy. EDUCATION

● Bachelor of Engineering in Computer Science Engineering

- Shree Shankaracharya College of Engineering and Technology, Durg (India) - Aug 2009 - Jul 2013, CGPI - 7.65, Aggregate - 68.81 %

● XIIth Board - M.G.M Senior Secondary School, Bhilai (India) 2008 - 2009 Batch, Aggregate - 71.6 %

● Xth Board - M.G.M Senior Secondary School, Bhilai (India) 2006 - 2007 Batch, Aggregate - 78 %

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