Manager Program
Resume:
Charles Koonce
Sr. Agile Coach
Applying agile foundations and practices across organizations at scale. Conveying the agile mindset and keeping the focus on fundamental agile/lean practices and concepts.
Experience Overview:
12+ years transforming organizations to agile principles and practices enabling the organization to rapidly adapt to market and environmental changes in productive and cost-effective ways
Utilization of agile scaling framework principles and practices for delivery teams and portfolio level planning across the enterprise
Interpersonal skills to effectively interact with leadership, customers, cross functional, and development teams
Utilize formal assessment, training and mentoring to develop the agile mindset and adoption of scrum/Kanban practices within teams.
Certified Scrum Master (CSM). Recent training for SAFe Product Owner (POPM), SAFe Practioner (SP), SAFe for Teams, Leading SAFe. Construx training for Scrum, Agile Requirements, Product Owner, Kanban, and Scaling Enterprise Scrum (SAFe, LESS and DAD)
Facilitate the delivery of software products with numerous cross organizational dependencies and risks with minimal direction in rapidly changing environments
Working closely with stakeholders to transform requirements into product roadmaps, visual designs, features, stories, estimation models and delivery
PMO transformation into a lean portfolio management organization, Value Management Office (VMO), Value Stream Mapping facilitation
Experienced with Agile/Waterfall blended environments as Program Manager, Product Owner, Agile Coach and Scrum Master
Coaching and Guidance based on standard frameworks, observation, formal team and role assessments, team and individual 1 on 1’s
Tools – Jira/Portfolio, JiraAlign (AgileCraft), Confluence, Version One, Rally, TFS, MS Project, Excel, iRise, InVision, Zeplin, Ms Office, Photoshop, Lightroom, Premier Pro and After Effects
Employment History:
Premera, MountLake Terrace Washington, November 2020 – Present
Product Management Agile Coach, 1-year Contract
Facilitate the creation an agile product management organization. Coaching stakeholder management, product vision development, product strategy and outcome management
Provided coaching and training for product managers in an emerging Agile transformation from waterfall practices
Assessing the current organization and delivery environment recommending optimal Agile and product development methods and practices
Establish metrics to and key performance indicators to manage product management maturity
Leading the creation of product roadmaps and team backlogs rolling up to a single enterprise roadmap
Coach IT development teams, Product Owners and Product Managers to use WSJF, Cost of delay and predictive forcasting practices
Driving the required cultural transformation in adopting new ways of thinking and working.
Participate and contribute actively to continuously evolve processes to align to the enterprise agile transformation strategy
Team level coaching to adopt Scrum and Kanban practices, stabilize and prioitize backlogs, estimatation and the agile mindset in team leadership
F5 Networks, Seattle Washington, December 2017 – November 2020
F5, Agilest –Sr. Enterprise Agile Coach, Employee
Agile Coach for new multi cloud products, automated delivery pipeline. scaled new organization from 1 team to 25 teams in six months delivering cloud beta products
Agile Coach responsible for facilitating implementation of SAFe, Scrum and Kanban across F5 enginerring teams
Developed team agile maturity self-assessments to measure and maintain teams’ agile practices
Created the Scaled Coaching program to develop coaching expertise within each organization using Scrum Masters as team coaches, leader of team coaches
Created executive visibility for agile maturity assessment, team velocity, capacity and value delivery measurements
Coaching Product Management for roadmap development, business requirements transformation to backlogs, breakdown of business portfolio to epics and stories, value based prioritization of backlog (Cost of Delay, WSJF)
Acting Release Train Engineer, facilitating, management and tracking of the Agile Release Train (ART), coached new RTE’s
Worked closely with CI/CD/CT teams to build and implement a full Continuous Integration, Continuous Test and Continuous Delivery pipeline, implementation of TDD/Continuous Testing across solutions and teams
Coach the architecture team for agile architectural practices, creation of an architectural roadmap, intentional architecture and emergent design across domains and capabilities
Introduced Program Increment planning. Organized, run and facilitated Innovation Sprint, Big Room Planning (BRP) release planning meeting
Chair the scrum of scrums (SoS). Leader and the scrum master of scrum masters
Setup Communities of Practice for Product Owners, Scrum Masters, Development leadership and enterprise agile transformation
Co coaching of the f5 Enterprise Agile transformation effort, transforming multiple organizations within f5 to adopt agile practices utilizing the SAFe framework
Setup ATO (Agile Transformation Office) across F5 providing agile transformation guidance to individual organizations
Selection of new tools to support the agile enterprise at scale, implementing JiraAlign (AgileCraft) interfaced to Jira
T-Mobile, Seattle Washington, July 2017 – December 2017
Sr. Agile Coach, 6 mo. Contract
Agile Coach responsible for facilitating implementation of SAFe, Scrum and Kanban across software product teams
Development of metrics for velocity, capacity and value delivered measurements
Coaching Product Management for roadmap development, business requirements transformation to backlogs, breakdown of business portfolio to features and stories, value based prioritization of backlog
Coaching SAFe for teams, POPM, Innovation and Planning sprint, BRP (Big Room Planning) and PI (Program Increment) implementation and planning
Transform the T-Mobile architecture team to agile architectural practices, creation of an architectural roadmap, intentional architecture and emergent design across domains and capabilities
Developed team agile maturity self-assessments to measure and maintain teams’ agile practice
Accreative Technology, Seattle Washington, February 2017 – July 2017
Agile Coach/ Sr. Agile Program Manager, Contract, Business Group Moved
Agile Coach responsible for implementing Scrum and Kanban across software product development teams developing online video delivery services
Coaching new team’s implementation of Kanban, TDD, BDD and XP methodologies
Coaching Product roadmap development, Story mapping and decomposition to backlogs, value based prioritization of backlog
Scrum master and agile coach responsible for implementing Scrum across multiple new software product teams
Management of digital projects across web and mobile platforms integrating media, ecommerce (full stack) and web content
Technical program management for multiple teams developing and releasing video delivery services
Sinclair Broadcast Digital Group, Seattle Washington, February 2016 – February 2017
Agile Coach/Sr. Technical Program Manager, Contract
Coaching of startup of an OTT (Over the Top TV) program targeting multiple platforms (IOS, Android, AppleTV, Amazon TV, Roku) and web experiences
Coaching offshore vendors implementing agile development practices for OTT mobile (iOS, Android, Roku, Apple and Fire TV) applications, ecommerce – content entitlement and In App Payments
Agile coach responsible for building Scrum practices across multiple new software product development teams
Driving enterprise scale agile and workflows for product roadmap, requirements, UX, visual design, development and continual deployment within a formal scalable agile framework (SAFe)
Migration of video platform services to the cloud utilizing Verizon’s digital media platform and AWS
Program management and creation of a DevOps team implementing continuous integration and deployment processes
Satori Software, Seattle Washington, April 2014 – February 2016
Agile Coach/Technical Program Manager, Contract
Scrum master and coach responsible for implementing Scrum across multiple new software product teams
Working with stakeholders, Product Management and development to create functional requirements and product backlogs
Coaching new team’s utilization of TDD, BDD, XP and Kanban Agile methods
Implemented enterprise framework for requirements, UX, visual design, development and continual deployment within a formal Scrum framework
Program management for DevOp team implementing a continuous integration and deployment processes
Technical program management of data quality tools, address correction and postal products
Program Manager responsible for the decomposition of .Net C# products to Java REST services and migration to Azure and AWS
Technical program management for multiple teams producing data quality products
Apollo Education Group University of Phoenix, Seattle Washington, March 2012 – April 2014
Agile Coach - Scrum Master/Sr. Technical Program Manager, Employee, Business Moved
Scrum Master and Agile Coach for 4 teams providing digital media and web services to Apollo’s University of Phoenix business units and external customers
Implemented a formal scalable agile framework (SAFe) for product roadmap, requirements, Value Streams, UX, visual design, development and Agile Release Trains.
Program management of digital media teams providing UI/UX design, web services, SEO, continuous deployment and content creation utilizing Adobe CQ5 CMS for both the UOP marketing site and online classrooms
Program management and delivery of mobile and web experiences for marketing sites, Ecommerce and online school applications,
Program management responsible for the complete SDLC for requirements, UX, visual design, development and launch within an enterprise scale Scrum framework
Delivered several new University of Phoenix Career initiatives from the ground up with new UX, web services and responsive user interfaces
thePlatform (Comcast), Seattle Washington, December 2010 – March 2012
Scrum Master/Sr. Technical Project Manager, Employee
Professional Services Project Management of video media delivery systems for movie studio, cable and telecom customers
Scrum Master leading multiple agile engineering teams utilizing Scrum practices
Working closely with customers to gather and document UX/UI and functional requirements, estimate effort, MSA creation, create SOW and integration planning
Responsible for profitability of customer engagement. Creation and management of professional services statements of work. Manage project budgets, report to C level project financials, customer issues and risks
Pre-Sales support responding to customer RFP's, sales calls
Delivered professional services for large video content providers and telecom TV anywhere companies
Newbay, Bellevue Washington, January 2010 – December 2010 (Business Unit Moved to Ireland)
Scrum Master/Sr. Technical Program Manager, Contract
Professional Services Project Management of software services for social networking, photo and video albums, digital vault for large wireless telecom customers
Scrum Master for multiple teams on and off shore
Managing professional services programs from concept to delivery for large carriers and handset design and development companies
Development and maintenance of statements of work, story creation and project schedules
Corbis, Seattle Washington, May 2008 – December 2009
Sr. Project Manager/Scrum Master, Employee
Project Management of ecommerce, PCI compliance, media search, Localization, content management and media fulfillment applications
Project Management of SAP financial system integration
Requirements Management, assuring the team has clear and complete requirements
Agile coach – Scrum Master working closely with product owners and agile teams to facilitate development of Corbis agile practices. Scrum Master for several concurrent IT projects
Myrio/Nokia Siemens IPTV Networks, Bothell Washington, June 2003 – May 2008 (Business moved to Germany)
Sr. Program Manager, Employee
Program Management of hardware/software products for IPTV (Internet Protocol Television), video content rights management, video encode/decode, access management and on demand streaming content.
Managing professional service and engineering projects from concept to delivery for large telecom TV anywhere and IPTV customers
Implement agile methodology within a waterfall framework. Scrum Master Certified Object Mentor 2006.
Development and maintenance of statements of work, story creation and project schedules
Space Labs Medical, Redmond Washington, February 2003 – July 2003
Program Manager – Contract Position
Contracted to Program Manage a new hardware/software product release
Implementation of Program Management practices across organization
Identification and correction of problem areas in new medical device program
Quintessent Communications, Redmond Washington, July 2001 – October 2002 (Business Closed)
Engineering Director – Employee
Plan task assignments, delegate to team members and maintained teams focus on tasks
Development and maintenance of metrics to measure various aspects of quality and performance
Identify and manage the resolution of technical and business issues/risks during all phases of the development cycle
Prepared performance assessment via written performance appraisals
Director Program Management - Employee
Manage multiple programs
Managed contract offshore resources, partners, customers and third-party vendors, requests for proposals, product requirements and statements of work
Managed program managers responsible for telecommunication B2B gateway programs
Marketing interface for product definition and beta support. Worked closely with product management and customers in setting product requirements and goals
Developed and executed capitol and expense budgets
Managed post development problem resolution for customers and product support
Intermec Corporation, Everett Washington, October 1984 – June 2001
Product/Program Manager Connectivity Products - Employee
Identify and manage the resolution of technical and business issues/risks during all phases of the development cycle
Prepared performance assessment via written performance appraisals
Developed and executed capitol and expense budgets
Development and maintenance of Statements of Work and Program Schedules
Plan task assignments, delegate to team members and maintained teams focus on tasks
Development and maintenance of metrics to measure various aspects of quality and performance
Identify and manage the resolution of technical and business issues/risks during all phases of the development cycle
Provided post development problem resolution for customers and product support
Define the product direction, produce requirement documents and manage the program to achieve the planned functionality, quality and delivery commitments
Principle Software Engineer Connectivity Products - Employee
Languages: C, C++, Java, Java Script, HTML, SQL, XML
Embedded and application architecture and software development
Mircobar Development Company, Redmond Washington, April 1980 – October 1984
Vice President of Product Development - Co Founder – Sold to Intermec Corp.
Responsible for product definition and product beta support. Worked closely with product management and customers in setting product requirements and goals
Developed and executed capitol and expense budgets
Provided post development problem resolution for customers and product support
Helped define the product direction, produce requirement documents and manage the program to achieve the planned functionality, quality and delivery commitments
Education Overview:
US Army electronic technician training Redstone Arsenal NASA Training Center
Construx Scrum Master, Scaling Scrum training, requirements management
Edmonds Community College, business, sales and marketing courses
University of Washington’s C and C++ Programming Certification
Program Management courses/certifications
Certified Scrum Master – Object Mentor 2006
SAFe POPM (Product Owner and Product Manager), SAFe PA (Practioner) training, Leading SAFe, SAFe for Teams
Personal Interests:
Commercial and fine art photography both still and video
Film maker, Director of Photography and Production Sound Mixer, Editor
Mountaineering, professional guide and instructor for Ski mountaineering, Avalanche safety and climbing, Mountain Rescue/Ski patrol WEMT
Sailing, sailboat racing and cruising in the Puget Sound and Canada
LinkedIn: www.linkedin.com/in/chuckkoonce
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