Customer Care Service
Resume:
Taha CHERQI BOUMAFAH
Winnipeg, MB.
tahacherqi1998 @gmail.com
Dear Hiring Manager,
My name is Taha Cherqi B. and I’m pleased to be applying for the position of Warehouse worker at your Winnipeg distribution center at Brewers Distributor Limited.
Previously, I worked within one high-volume customer-support call center for a major telecommunications carrier and a satellite television services provider. In these positions, I demonstrated the ability to resolve a variety of issues and complaints (such as billing disputes, service interruptions or cutoffs, repair technician delays/no-shows and equipment malfunctions). I consistently met my call-volume goals, handling an average of 70 to 90 calls per day. I gained considerable customer service skills during my employment.
I also bring to the table strong computer proficiencies in MS Word, MS Excel and other software that handled customer requests.
I’ve enclosed my resume, which further details my education and experience. I look forward to learning more about this opportunity and discussing my skills and qualifications in person at your earliest convenience. Thank you for your time, and I look forward to hearing from you soon.
Sincerely,
Taha CHERQI BOUMAFTAH
Taha CHERQI B.
(431) 554 – 7632
**************@*****.***
370 Stradbrook Ave
Winnipeg, R3L 0J7
Customer service representative with +1 year of experience in telephone customer service, tech support, and customer care. Familiar with several customer service software solutions. Very organized and meticulous with organizing customer interaction logs. Handled up to 100 calls daily, with duties including helping customers sign up and retrieving customer data.
SKILLS
Develop project plans
Coordinate
Problem solving
Provide client feedback
Identify pertinent
information
Promote change/New Ideas
Knowledge of computer programs and skills
Use foreign language when communicating
Experience working with people from diverse cultures
SOFTWARES
Word, Excel, PowerPoint
Outlook, Photoshop
Visualbasic, NotePad++
DIAG, SIGMA
FAST
ExtranetSelfcare, EZY
FTTH / FTTB
Avaya OneX
EDUCATION
Ongoing 01/2021 Information Technology degree, ETP – Winnipeg, Manitoba
Specializing in CyberSecurity.
Graduated 09/2019 Technician degree, EMSET – Beni-Mellal, Morocco
• Specializing in computer development.
Graduated 07/2016 High school diplomat, Lycée Hassan II – Beni-Mellal, Morocco
Undergraduate degree in life sciences.
EXPERIENCE
01/2020 – 01/2021 Customer service, Intelcia – Casablanca, Morocco
Optical fiber activation service
Customer retention
Take in charge customer technical requests
12/2018 – 07/2019 Network technician, Notary Office – Beni-Mellal, Morocco
IT security.
File tracking and records.
Computer server assembly
Contact this candidate