Clarissa Leon

Lakeland, FL *****

adjnp9@r.postjobfree.com

931-***-****

Work Experience

Collections Representative

GetixHealth - Lakeland, FL

Present

Taking inbound calls regarding past due balances on patients’ accounts

Arranging payment plans

Medical terminology

Accepting payments via phone

Emails

Explaining patients balances

Explaining COB

explaining insurance policies

Outbound follow up calls

Claims

Switchboard Operator/Receptionist

Cookeville Regional Medical Center

November 2018 to September 2020

Operate communication systems, such as telephone, switchboard, intercom, two-way radio.

Answer incoming calls, greeting callers, providing information, transferring calls and/or taking messages as necessary.

Route emergency calls appropriately.

Page individuals to inform them of telephone calls, using paging and interoffice communication equipment.

Relay and route written and verbal messages.

Place telephone calls or arrange conference calls as instructed.

Perform clerical duties, such as typing, proofreading, accepting orders, scheduling appointments, and sorting mail.

Monitor alarm systems in order to ensure that secure conditions are maintained.

Contact security staff members when necessary, using radio-telephones.

Keep records of calls placed and charges incurred.

Record messages, suggesting rewording for clarity and conciseness

Stamp messages with time and date, and file them appropriately.

Front Desk Receptionist

Tennessee Pediatrics - Cookeville, TN

May 2016 to November 2018

greeting and helping them patients, scheduling appointments, and maintaining records and accounts

Welcoming patients and visitors in person or on the telephone, and answering or referring inquiries.

Optimizing patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone

Keeping patient appointments on schedule by notifying provider of patient’s arrival, reviewing service delivery compared to schedule, and reminding providers of service delays.

Comforts patients by anticipating patients’ anxieties, answering patients’ questions, and maintaining the reception area.

Ensuring availability of treatment information by filing and retrieving patient records.

Maintaining patient accounts by obtaining, recording, and updating personal and financial information.

Obtaining revenue by recording and updating financial information, recording and collecting patient charges, controlling credit extended to patients, and filing, collecting, and expediting third-party claims.

Maintaining business office inventory and equipment by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies, verifying receipt of supplies, and scheduling equipment service and repairs

Protecting patients’ rights by maintaining confidentiality of medical, personal, and financial information.

Maintaining operations by following policies and procedures, reporting needed changes

Contributed to team effort by accomplishing related results as needed.

Customer Service Representative/Sales Representative

SunTrust Bank Call Center - Cookeville, TN

April 2013 to April 2016

Handled inbound service calls from clients, while looking for sales referral opportunities for personal banking products and services.

Answered clients questions within set standards.

Collections on past due accounts

Resolved problems and complaints clients may have about banking products and services.

Trained on the Company products, systems, policies and Contact Center sales skills and other procedures, client service and referrals.

Helped trained new hires

Loan & credit card applications

Unlocked online banking accounts when clients forgot password or wasn’t sure how to navigate through their online account

Education

High school diploma in General Studies

Cookeville High School - Cookeville, TN

May 2009 to May 2013

Contact this candidate