P a g e *

Charissa-Ann Maher

December ****

I am a mature, positive and hardworking individual who always strives to achieve the highest standard possible at any given task. I enjoy retail, hospitality and office administration.

Charissa-Ann

Maher

PERSONAL

White

Female

Availability - Immediately

Residing on the East Rand

Fluent in English (Native)

Contact number 064*******

Contract email adjnmd@r.postjobfree.com

DOB 26 January 1995

QUALIFICATION

2014 Matric

2016- Diploma in Patisserie (Capsicum)

2018- Certificate in Beauty Tech training

2020- Certificate in Office administration

WORK EXPERIENCE – SUMMARY

FMCG Sales 5 months

Wholesale/Retail Sales 4 years

Hospitality Chef 1.5 years

SKILLS

Customer Services

Sales

Excellent Communication

Attention to detail

Team player

Work independently

Creative

Patient

Organized

COMPUTER PACKAGES

GAAP

MS Word

MS Outlook

MS PowerPoint

MS Excel

CIS

Various CRM packages

P a g e 2

Charissa-Ann Maher

December 2020

Company Nespresso coffee, Durban

Industry Retail/FMCG

Period February 2020 to June 2020

Position Sales assistant, 2IC, Key holder

Duties

Opening and closing of booth,

Sales of Nespresso machines and coffees, making free coffee samples for customers so they learn about the different aromas and strengths of coffee form different parts of the world,

Receiving of stock from stock room on system,

Merchandising stock to Nespresso guidelines,

Working out daily KPI, ATV and Promotion sales.

Authorizing promotion discounts on the system,

Making sure daily work time rosters are completed as well as covid 19 temperatures and symptoms checked daily and correct hygiene practices used in store,

All stock files are kept up to date,

Recycling emptied daily and sent weekly,

Helping clients contact customer services when dealing with machine complaints,

Creating customer profiles for promotions and machine warranties,

Registering all new machines and coffee bought on customers profile,

Reporting to manager daily,

Finding new creative ways of selling products and creating new customer relationships,

Helping staff use system, daily end of day cash-up, CRM system. Reason for Leaving

Relocated to Johannesburg

Reference:

Roshana

Manager

072*******

PROFESSIONAL EXPERIENCE

From July 2020 I have not been working as my husband and I relocated to Johannesburg and I was on maternity leave.

P a g e 3

Charissa-Ann Maher

December 2020

Company Swatch - Durban

Industry Retail

Period December 2016 to January 2020

Position Sales assistant, 2IC, Key holder

Duties

Sales, Merchandising,

Stock control (ordering and receiving consignments),

booking in repairs on CIS,

dealing with customers over the phone and in the store,

dealing with customer complaints,

control of cash and banking,

stock takes and audits,

opening and closing the store,

working out daily KPI and ATV,

ensure maintenance of the store and preparing store for new launches,

keeping store files up to date,

processing sales and authorizing discounts and exchanges,

interview new employees,

training staff about new products,

reporting to manager,

creating staff shift sheets and tea breaks.

Reason for Leaving

Better opportunity and higher income at Nespresso

References:

Rosylnn Choonoo (Manager): 065******* and Jade Pillay: 062******* P a g e 4

Charissa-Ann Maher

December 2020

Company Lentes and Marcos Madrid, Durban

Industry Retail

Period May 2016 to December 2016

Position Sales assistant, Key holder

Duties

Opening and closing of kiosk,

Merchandising stock,

Selling to customers,

Authorizing discounts,

Training new staff about product and promotions,

Dealing with customer complaints,

Dealing with daily cash up and banking,

Ordering new stock,

Making sure product suits the needs and wants of the customer. Reason for Leaving

Offered better opportunity and higher income from Swatch References:

Yukti Balalee (Manager): 062*******, adjnmd@r.postjobfree.com P a g e 5

Charissa-Ann Maher

December 2020

Company So Whipped Gateway Mall, Durban

Industry Hospitality

Period 2015 to April 2016

Position Pastry Chef

Duties

Opening kitchen,

baking all products of the store (cupcakes, cakes, cronuts, tarts, banting muffins, croissants, savoury pastries etc.)

Going to local markets and selling cupcakes and advertising company,

making coffee,

decorating cakes for special occasions and for Facebook home page,

processing customer orders on GAAP system,

making sure enough stock in the kitchen, creating new baked goods to be sold, participation in cake decorating classes for the public.

Reason for Leaving

6-month work experience for qualifications, I was offered a job there, but salary was very low. References:

Candice Courtney (Owner) 083*******

Contact this candidate