Manager Customer
Resume:
Manish Mathur
**********@*****.***
PROFILE SUMMARY
• General Management * ISO internal auditor offering more than 28years of experience in
• Operations Management Operations Management, Customer Support, General Administration
• Facility Management and IT Management.
• Client Management * Competent in implementing effective solutions to improve the work
• IT Management environment to cater to customer needs, with an aim to improve
• Team Management customer contentment.
• Auditing * An enterprising leader with the ability to motivate personnel towards Achieving organizational objectives and adhering to industry best practices.
CORE COMPETENCIES
● Developing budgets & annual plans to manage facilities as per organizational needs ¶meters.
● Managing the Facility Management functions and negotiating with service providers for cost effective solutions and ensuring effective & seamless operations.
● Monitoring & ensuring timely facilitation of any type of services required by other departments of the organization.
● Determining training needs of employees to enhance their operational efficiency.
● Creating and sustaining a dynamic environment that fosters development opportunities and motivates high performance amongst team members.
Present Responsibilities include but are not limited to the following:
• Responsible for getting the day to day operations streamlined, inventory and warehouse management, IT Implementation and Admin related issues managed through the respective functional heads.
• Monitor the documentation of all operations to ensure that consistent and efficient workflows are in place yielding optimal productivity and performance.
• Responsible for supporting the production and planning of production, procurement and planning daily operations.
• Coordinate activities that have direct effect on operative decisions and business requirements.
• Coordinate for all compliance related issues and help in legal matters.
• Support optimization of office and warehousing space.
• Monitor the control of stock and inventory, ensuring improvements in the coding and accessibility program of information on stock.
• Monitor and support management of logistics (shipping) department, to ensure timely and efficient service to clients, and efficient movement of purchased stock to local warehouse.
• Communicate with all relevant line managers and employees to ensure cordial work environment is maintained.
• Help in planning of schedules and reviews regarding workload and manpower to make sure targets are being met on cost effective basis.
• Continuously improve existing systems and policies, and ensure projects remain within governance of the respective function heads and adopt best practices.
• Manage HR team for day to day organizational requirements.
• Hire for various direct report roles and manage the entire gamut of Operational HR issues
• Manage all compliance related issues.
• Help in development of IT systems to meet the needs of an expanding business, in consultation with Management.
• Monitor and help IT and Finance in the introduction/innovation and usage of softwares..
• Produce and regularly update operations manuals, trackers and schedule to ensure team resilience. Promote and ensure safety in the workplace.
• As a member of the senior executive team, attend meetings as required to report on operational matters. WORK EXPERIENCE
Since Mar'12 DLK Designs Pvt. Ltd. (now KanodiaTechnoplast Ltd.) as Head (Admin. Operations, & IT ) Jul’09-Mar’12 Paharpur 3P (A Unit of Paharpur Cooling Towers Ltd.), as Sr. Manager (Admin & IT) Highlights:
● Handled Entire Customer Service support division.
● Managed project for setting up of converting unit for flexible packaging manufacturing.
● Successfully established Sales Order Information Module and Purchase Indenting and approval system.
● Coordinated with the IT team for interconnecting multiple locations for voice & data.
● Internal Auditor for ISO & BRC.
PREVIOUS EXPERIENCE
Jan’96-Jul’09 Sampuben Informatics Pvt. Ltd., location as Manager (Admin & IT) Feb’91-Dec’95 Hitek Business Systems, New-Delhi as In-charge (Customer Support) CERTIFICATIONS
● Certified Internal Auditor from BRC.
● Certified ISO Internal Auditor from TQA.
ACADEMIC DETAILS
MBA (Projects & HR)
Bachelor of Engineering (IT)
Technician member of Institution of Engineers (India) Intermediate from UP Board
High School from UP Board
PERSONAL DETAILS
DateofBirth: 07
th
Oct 1967
LanguagesKnown: English &Hindi
Address: 5/116, Palm Olympia,
GH-02, Sector 16C,
Greater Noida West,
Gautam Budh Nagar,
Uttar Pradesh-201309
Sd/-
Manish Mathur
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