KRISTINE MARIANO

adjngj@r.postjobfree.com 703-***-**** Ft. Washington, MD 20744

PROFESSIONAL SUMMARY

A customer service at Public Storage is where I developed an integrated discipline to meet task-oriented duties requiring completion with set-time frame. Team environment communication was key to successful work collaboration. I learned the organization is product focused and customer focused with monthly report of daily business transaction. Customer service and professionalism plays a role to connect business goals to customer wants / needs while abiding to policies and procedures required knowledge of the Public Storage regulations. Also primary goal is to maintain positive and professional reputation with customers to build customer loyalty and satisfaction. Duties also included performing thorough collection calls and assisting customers with any late payments.

SKILLS

Complaint resolution

International sales support

Report preparation

Credit card processing

WORK HISTORY

Dec 2018 - Aug 2020

Customer Service Representative

Public Storage - Alexandria, VA

Responsibilities include:

1. cleaning

2. counting inventory

3. managing time

4. appointment setting

5. serving people ( customers, members of management team )

6. collection calling

7. marketing

EDUCATION

Oct 2020

Bachelor of Science: Business Management

University Of Phoenix Online

ACCOMPLISHMENTS

Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Product Promotion - Up-sold products and motivated customers to upgrade current product plans.