Manager Sales
Resume:
Muzi Sikhumbuzo Mabunga
** ***** ** ******** **** ID NO : 851**********
071******* ***********@*****.***
Objective
Passionate Shift Manager with hands-on experience mananging day -to- day operations with 10 + years in retail. Adept at problem- solving, customer service and strong interpersonal skills and extensive retail and sales experience. Motivated practiced in customer relations, sales and inventory control. Skills : Customer Service, Management,Inventory Control, Records Keeping, MS Office and administration
Experience
Sterkinikor (Greentone cinema )
Shifts Manager
Greet customers and ask about the quality of service they are receiving. Resolve escalate customer queries and complaints and provide feedback to customers on matter resolved and establish levels of customer service and proactively determine areas of improvement Ensure all staff are up to date with latest product offering. Implement hygiene and cleanliness routines in all areas of responsibility and report all maintenance needs ( OHASA)
Schedule of staff duty roster in accordance with the Complex manager's requirements Conduct stock takes on the regular basis and complete month-end catering processing and transportation Organized special events in the restaurant, including receptions, promotions and corporate events Pizza hut ( Sterkinikor Eastgate Cinema )
Team leader
Greet customers and ask about the quality of service they are receiving. Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner. Investigate and resolve complaints regarding food quality, service, or accommodations. Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
Calculate total payments received during a time period, and reconcile this with total sales. Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
Sterkinikor ( Greentone cinema)
Controller/ Multi Skill Cashier
Greet customers and ask about the quality of service they are receiving. Controlled cash office and POS
Check tickets and show customers right cinema
Solve customers complain and assist at catering
Conduct cash up and file administration.
04/2008 - 11/2010
2004
2018
TFG Sportscene
Floor supervisor
Managed the sales force which included conducting training and orientation. Maintain and exceed sales, inventory, and store level goals. Displayed merchandise and product, as well as marketing materials and advertising campaigns, in compliance with the company's regulations.
Executed merchandise transfers, returns and/or damages, and returns-to-vendor (RTV's). Understood and communicated company policies with sales associate Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately
Education
Shayina high school
Grade 12
UNISA
Program Retail Management
Skills
Administration skills
Communication and sales skills
Customers service skills
Management and problem solving skills
Good Analytical skills
Attention to detail
Good interpersonal skills
Reference
Phumzile Mguli - "Sterkinikor ( Greentone )"
Cluster Manager
**********@***********.***
Cleeve Vollenhoven - "TFG Sportscene"
Store Manager
Jennifer L - "Pizza hut Sterkinikor Eastgate"
Cluster manager
*********@***********.***
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