NOC Engineer

ALI ALSADAWI

PS CORE NOC ENGINEER

CONTACT

708-***-****

Palos Hills, IL

***********@*****.***

linkedin.com/in/ali-sadawi-559b7428

PROFILE

Network operation front office engineer with 9 years’ experience in various fields. Team working, passionate and self-motivated for learning and participating in new technology and projects. CCNA certified, good knowledge of Microsoft office.

SKILLS

CORE NETWORK

TEAMWORK

CUSTOMER SERVICE

SATELLITE COMMUNICATIONS

SELF LEARNING

EXPERIENCE

FO PS core MS engineer / Acuative Middle East (formerly Thrupoint), Saudi Arabia

2015 - 2020

Performed end to end Alarms monitoring and resolved network issues for STC (Saudi Arabia) UMTS/LTE networks.

Monitored STC UMTS/LTE networks alarms for Cisco, through Cisco Prime.

System knowledge and experience in telecom concepts of UMTS and LTE.

Monitored and analyzed system component (SGSN, GGSN, SGW, PGW, MME)

Knowledge and experience in Core and Access protocol modules for UMTS/LTE interfaces.

Reported data network issues and provided initial troubleshooting solution for the error problem of system call processing.

Tracked network issues and escalation to customer and T2 team for further support.

NOC engineer / SKYBAND, Saudi Arabia

2011 - 2015

Implement & configure new circuits for customers using iDirect and HUGHES technology.

Great exposure of providing supports to the client.

Oversee day to day operation of 24x7 WAN network and data center.

Good working knowledge of network management systems (iDirect: iBuilder,iMonitor and iSite)

Troubleshooting and resolving problems with clients from the Network operations center.

Well experienced in using various tools and technologies related to network management.

Implementation Engineer / Gulf Gaihab International, Saudi Arabia

MAR 2011 – JUN 2011

We were responsible for handling REDLINE equipment and meet customer requirements for connecting different locations using multiple wireless solution.

Field Engineer / CISCOM – Saudi Arabia

2009 - 2011

We were responsible for handling 2G and 3G equipment and delivering them to remote location and setup them and confirm the interoperability and stability of service. I worked as field coordinator, I was responsible for carrying out tasks between management and field teams to achieve the project goals. Finally, I worked as project coordinator for the same project.

Call Center Agent / Crystalcall, Jordan

FEB 2009 – APR 2009

I worked part time agent for various project.

I was responsible for contacting customer and getting surveys and supporting customers for government services.

EDUCATION

Bachelor's in Communications Engineering / AlBalqaa Applied University, Jordan

2004 - 2009

I have achieved 3.8 out of 4 GPA. I have completed “How to be a leader” course.

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