Sales Representative Engineer

TRAVEL AGENT

High energy individual with an ability to deliver exceptional professional customer service. A problem solver with expertise in time management, customer relationship management, negotiation, cross-functional communication and sales. Demonstrated ability to collaborate with internal and external stakeholders to solve complex problems. Highlights of expertise.

Self-motivated with the ability

to prioritize

Excellent problem-solving

skills, as well as initiative,

resourceful and creative

Ability to work cross-

functionally and with all levels

within the company

Excellent MS Word, Excel, and

Outlook skills

Excellent customer service skills with

ability to maintain a professional

demeanor at all times

Up-selling strategies

Geographical knowledge

World traveler

Extensive knowledge of airline and

hotel points programs.

Strong verbal & written

communication, organizational,

and interpersonal skills

Demonstrated ability to use

appropriate judgement and

problem-solving skills to resolve

issues/conflicts with travel

arrangements/plans

Travel consulting and

reservations.

Superior negotiation skill Value-based Relationship Management Budget Management EXPERIENCE

Founder & President of Edala Sons, Inc.

MANAGEMENT 2017 to Present

Own and operate franchise Once Upon A Child in Rosenberg, TX.

• Ran and managed a startup location.

• Implemented efficient business practices, striving for continuous improvement and quality assurance.

• Developed and implemented marketing campaigns and tracked performance metrics.

• Addressed customer service issues and ensured high standards.

• Reviewed franchise performance data, reviewing and adjusting operating procedures as necessary.

• Hired and trained employees and evaluated performance of 8 to 15 employees.

• Supervised daily franchise operations, ensuring compliance with operating procedures and safety and cleanliness standards.

• Prepared proposals, and vendor and purchasing agreements, strategically negotiating terms and tracking compliance and inventory.

SOURCING LEADER 2010 to 2011

Managed $50M bus-bar and tower commodities spend for the Wind Turbine Business.

• Developed supplier relationships and identified economical and cost-efficient commodities to procure across the supply chain.

• Managed supplier contracts in accordance with existing Master Service Agreement.

• Managed end-to-end supply chain process for assigned product category including product life cycle management, product spend analysis and spend reduction, inventory optimization and supplier relationship management.

• Internally owned execution of supply plan and distribution operation for assigned commodities

• Worked with the Suppliers to ensure on time delivery of components based on production lead time.

• Processed backorders and worked with customers to identify fit-for-purpose alternative products. PRODUCT ENGINEER 2008 to 2010

Led product structuring and development effort for GE Energy’s $20B Industrial Gas Turbines business.

• Worked in a program management capacity to develop product design playbooks and efficient time-to-market strategies CINDY D. ROBINSON ALADE 2110 Opal Field Ln, Rosenberg, TX 77469 347-***-**** **********@*******.***

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• Prepared deliverables for product enhancements and new product introduction (NPI) and supported design reviews and stage gate approvals

• Worked with Fluid, Mechanical, Electrical, and Fuel Systems teams to achieve 80% core product structure standardization in effort to reduce engineering and sourcing cycle.

• Optimized bill of materials (BOM) and defined standard requirements for product design offerings. Aerco International, Blauvelt, NY 10913

PRODUCT ENGINEER 2007 to 2008

Identified product failures, assessed and redesign parts to improve product operation.

• Managed and resolved issues related to engineering design

• Developed process to look upstream for pending requirements and drive engineering / manufacturing / sales in order to ensure sourcing given adequate cycle to procure material.

• Managed and expedited design and bill of material (BOM) changes for structured products.

• Defined drawing and bill of material (BOM) requirements for Design Automation team. Columbia Technologies, Baltimore, MD 21227

TECHNICAL SPECIALIST 2004 TO 2005

Managed field operations and ensured on time resolution for technical services for strategic clients.

• Worked with company Service Technicians, other professionals and technical personnel at commercial, industrial and other establishments to support the Sales Representatives, Mechanical firms/end users on equipment service, maintenance, application issues, retrofits and training.

• Developed tools to support equipment and application troubleshooting for use by both internal personnel and Sales Representative and other related parties.

• Drove defect prevention and improved process capability as it applies to Technical Service.

• Monitored field failure data to provide an analysis of opportunities for continuous improvement and customer satisfaction to the Manufacturing and Engineering groups.

EDUCATION AND ADDITIONAL HIGHLIGHTS

Master Certificate in Global Supply Chain Management 3/28/2016 Michigan State University

Graduate Studies, Mechanical Engineering 2005 - 2008 University of Maryland, Baltimore County Baltimore, Maryland Bachelor of Science, Mechanical Engineering 2002 - 2004 University of Maryland, Baltimore County Baltimore, Maryland Associate of Science, Engineering Science 1999 - 2001 Nassau Community College Garden City, New York

Certified Six Sigma Green Belt– DMAIC/DFSS 2009/2010

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