Engineer Support

Contact

+639********* (Mobile)

**********@*****.***

www.linkedin.com/in/elwood-

razalo-65a12835 (LinkedIn)

Top Skills

Windows Server

Active Directory

Network Administration

Languages

Tagalog

English

Arabic

Elwood Razalo

Technical Engineer at Datacom

Metro Manila

Summary

A confident and a result driven DevOps practitioner with extensive and practical experience with computers with the ability to resolve issues raised to the service desk. Possessing the ability to administer servers, control the operation, configuration and maintenance of computer based systems. Keen to detail and able to multi-task under pressure. Having ability to work as a team and can work as individual who can relate with people of all levels. Now looking further an already successful career by working for ambitious and expanding company.

Experience

Datacom

Technical Engineer

August 2019 - Present (1 year 6 months)

NCR - National Capital Region, Philippines

•Provide assistance to customer and developer with application related questions.

•Provide support and assistance to Odin Automated Managed Services. CloudBlue cloud software and Cherwell service management.

•Maintain operational support and related system documentation

•Troubleshoot and resolve technical problems in timely and accurate manner to improve application performance and functionality.

•Proactive system monitoring functions, real-time responses, and performance tuning.

•Perform root cause & system log analysis.

•Trouble ticket research, troubleshooting, and resolution.

•Effectively report issues, risks, and timely status to the team.

•Create and maintain documentation for middle-ware installations, changes and upgrades.

INTRATIA

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DevOps Engineer

April 2018 - July 2019 (1 year 4 months)

Makati, Philippines

• Assisting with troubleshooting, performance monitoring, and tuning

• Staying abreast of new cloud technologies by constantly learning and looking for training opportunities to enhance technical knowledge

• Assist with leading problem resolution to root cause & take initiative in identifying and fixing broken processes

• Provide support of the DevOps technologies including Docker, Ansible, Jenkins, AWS etc.

• Provide support and understanding of modern programming languages such as: Shell/Bash, Perl, Ruby, Python, etc.

• Provide support and understanding of databases: SQL,MySql, etc.

• Provide support and understanding of JavaScript/JSON, Python, Powershell, Bash, Ruby, PHP, YAML to help facilitate Enterprise Systems Automation

• Provide initial assessment and possible workaround of production issues Managing and responding to incoming tickets and resource requests related to server VMs

• Perform the operational support, maintenance and optimization of network hardware, software and communication links of the cloud infrastructure

• Participate in incident management and communications, including follow-up with problem resolution post-mortem, and process improvement Shary Trading Company

System Engineer

October 2013 - August 2017 (3 years 11 months)

Al Khobar, Saudi Arabia

• Responsible for networking, design, installation and maintenance services.

• Provided technical support to end-users, leveraging broad-based expertise to handle problem identification, diagnosis, resolution, and escalation via helpdesk system, telephone, and remote support tools. Performed security administration functions for user, data, and remote access.

• Monitor Network & Server and ensure Updates and Security Issues are addressed

• Administering Software & Hardware and Network troubleshooting.

• Maintain and worked as Technical Support Engineer under the Information Communication Technology Department.

KSTF (Kaakbay Sa Teknolohiya Foundation)

Computer Instructor

August 2014 - July 2017 (3 years)

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Al Khobar, Saudi Arabia

• Basic Laptop and Desktop Troubleshooting

• Desktop assembly and Installation

• Basic desktop troubleshooting resolving problems and solutions

• Windows formatting

• Advanced PC Configuration

• Basic Networking

• Advance windows configuration and tool

• Advance windows security and troubleshooting approach

• Basic CCTV Installation

Phividec Industrial Authority

Network Administrator

July 2011 - September 2012 (1 year 3 months)

MCP Compound, Tagoloan, Misamis Oriental, Philippines

• Maintain and worked as System & Network Support Engineer under the Management Information System Department in charged in the implementation of Windows 2008 Primary Domain Controller Server R2, Microsoft Forefront, Hyper-V, DNS Server running Ubuntu Linux Server 11. Mail Server running Ubuntu Linux Server 11, Microsoft SQL Server 2008.

•Implementation of User/Group Policy using Active Directory

•Implement network policy, security and firewall by deploying Microsoft Forefront

•Virtualization of Web Server, Mail Server using Hyper-V

•Perform data back-up

• Developed a web based Mail Server with Roundcube frond-end user GUI, Postfixadmin front-end Administrative GUI and Postfix/Dovecot back-end running on Ubuntu 11 Server platform.

• Developed a Corporate Site using Joomla 2.0 front-end GUI, Apache 2.0 web server and MySQL Database running on Ubuntu 11 Server platform.

• Monitor Network & Server and ensure Updates and Security Issues are addressed

• Troubleshoots Hardware (Printer, Scanner, Fax, Desktop, Laptops). Enterprise Bank Inc.

ICT Supervisor

February 2011 - July 2011 (6 months)

Region XI - Davao, Philippines

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• Maintain and worked as System & Network Administrator under the Information Communication Technology Department in charged in the implementation of Windows 2008 Server under a Blade Center S Clustering Blade 1,2,3 & 4 Server running an SQL Server with an Active-Active Sun Storage Server .

• Implements Active Directory as well as DHCP and DNS Server.

• Monitor VPN Network using a Juniper SSG 520M router with end-point Linksys RV042 and RV082 vpn router.

• Monitor Network & Server and Insure Updates and Security Issues are addressed

• Administer and Supervised Personnel.

Aboitiz Group of Companies

Technical Support Engineer

April 2010 - October 2010 (7 months)

Cagayan de Oro

• Maintain and worked as IT Supervisor under the IT Department in charged in the maintenance of Windows 2003 Server /Active Directory and IBM Lotus Notes Mail Server and Network Infrastructure.

• Provides End-User Support for SAP Application (Oracle10g, Mirus, Nexus, Nexus Main).

• Provides Network Troubleshooting, Support and Configuration of network peripherals such as Routers (Cisco, Zyxel, Smart Router SSR-520), Modems and Switch Hubs.

• Installation and Configuration of Domain Controller, Additional Domain Controllers, Child Domain Controllers, Member Servers & Stand Alone Servers with various Configuration of Fault Tolerance and Configure DHCP, WINS & DNS.

• Troubleshoots Hardware (Printer, Scanner, Fax, Desktop, Laptops).

• Provides Remote Support (VPN) for end-user (Teamviewer, NetMeeting, Aventail & VNC).

• Monitors day to day processes, incidences and logs to insure a safe and stable system operation of the company.

AMA Education System

Online Coordinator

February 2002 - November 2003 (1 year 10 months)

Cagayan de Oro, Philippines

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• Worked under the Academic Operation Department in charged for the implementation and maintenance of Smartforce Server (Windows 2000 Server) and E-learning Module.

• Worked as a support group under the IT Department in charged in the implementation maintenance of Windows 2000 Server and the network infrastructure including and Smartforce Laboratory.

• Install & Configure Active Directory Services for Centralized Administration to Network Objects (resources) and giving network connectivity to various clients for Accessing Share Resources.

• Install and Configure Windows 2000 ISA Server and Implement policies.

• Installing and Configure NAT on Windows 2000 Server for Accessing Internet to the local Area Network.

• Installing windows 2000 Professional on client m/c by using RIS (Remote Installation Services).

• Worked under the Academic Operation Department in charged for the implementation and maintenance of Smartforce Server and E-learning Module.

• Worked as a support group under the IT Department in charged in the maintenance of the Network infrastructure including Internet Laboratory and Smartforce Laboratory.

Education

AMA University Cagayan de Oro

Bachelor of Science (B.S.), Computer Science · (1997 - 2001) Page 5 of 5

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