Marco Herrera

Fort Worth, TX *****, 407-***-****, adjmy6@r.postjobfree.com

www.linkedin.com/in/marcoherrera92

PROFESSIONAL SUMMARY

Aspiring IT professional with a background in Financial Services. Experience working in a team setting and solving problems for clients. Performed installations, configurations, diagnostics, and preventive maintenance on hardware and software components through hands-on technical training at LeaderQuest in Dallas, Texas in 2020.

EDUCATION

University of Central Florida, Orlando 2016

Finance (Bachelor of Science in Business Administration)

Leaderquest, an ACI Learning Company, Dallas 2020

CompTIA A+ 1001, CompTIA A+ 1002, CompTIA Network+, CompTIA Security+, ITIL

(Certifications Pending)

CERTIFICATIONS/LICENSES

ITIL Foundation

FINRA Series 7 & 63

TECHNICAL SKILLS

Hands-on training in installation of RAM, Hard Drives, Audio/Video cards, Network Interface Cards, Power-supply, Motherboard and processors

Microsoft PowerShell

Knowledgeable in installation and troubleshooting of Print Devices

Trained in configuration of Active Directory user accounts and policies

Familiar with subnetting and IP Addressing

Configuring and troubleshooting wireless routers

Understanding of various network port numbers

Familiar with OSI and TCP/IP models

Virus and malware mitigation and cleaning infested computers

Ability to set-up and maintain firewalls and anti-virus software

EMPLOYMENT HISTORY

Charles Schwab – Fort Worth, TX 03/2017 – 05/2020

Relationship Specialist

Worked on a team of 10 client relationship professionals. Responsible for providing exceptional client service and operational support to Investment Advisory Firms

Developed and maintained strong client relationships with 8 high net worth firms (AUM above $1 billion)

Managed over 30 inbound and outbound calls daily to consult Investment Advisors on best practices and software troubleshooting

Trained 20+ new hires on firm’s software products and assisted them with preparing for licensing exams

Relocated from Orlando to Fort Worth and assisted with transition of 60+ clients to new branch office

Maintained positive Net Promoter Score 2 years in a row

Contact this candidate