Junior Information Security

ABDULLAH K LODHI

Professional Summary

Junior Technical Support Specialist ready for a new position in the Cybersecurity industry where in-depth knowledge of Security Protocols will be utilized and appreciated. Bringing over 2 years of experience in Network troubleshooting on technical equipment. Motivated to tackle new problems, provide new solutions, and challenge myself creatively. Work History

HCL/Caterpillar INC - IT Help Desk Analyst

Cary, NC

06/2020 - Current

• Provided Tier 1 IT support to non-technical internal users through desk side support services.

• Installed, modified and repaired software and hardware to resolve technical issues.

• Achieved a 90% success rate at diagnosing and resolving network problems within the timeframe of the Service-level agreement Toronto Track And Field Center - Facility Coordinator/IT Support Analyst

Toronto, Ontario, Canada

11/2017 - 12/2019

• Planned and implemented password policy upgrades to system hardware and software

• Optimized system security and performance with proactive changes such as Two-Factor Authentication and physical locks. Zong 4G Telecommunications - Technical Support Assistant Islamabad, Pakistan

05/2015 - 08/2015

• Configured hardware, devices and software to set up workstations for employees.

Project

GPS Program

• Built a university navigation program on an Android platform in JavaScript, and XML

***************@*******.***

908-***-****

Cary, NC 27519

Skills

• Technical Support

• Network Hardware Installations

• Network Troubleshooting

• Security logs

• Data backup and recovery systems

• Symantec Endpoint Protection

• Bitlocker

• Wireshark

• Nmap

• Nessus

• Netsparker

• Cisco AnyConnect VPN

• Active Directory

• MS Office

• C/C++

• Kali Linux

• Java/OOP

Education

01/2020

York University

Toronto, Canada

Bachelor of Science: Computer Science

Certifications

• CompTia Network+ (Net+) - 2020

• CompTia Security+ (Sec+) - 2020

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