KATHLEEN

GAUDER

**** ****** ******

#*B

Brooklyn, NY 11221

P: 937-***-****

E: adjmww@r.postjobfree.com

W: triplebmode.com

SUMMARY

Award-winning, well-rounded sales & customer success professional with track record of building revenue-generating relationships for media, SaaS, and hyper-growth technology companies ACCOUNT MANAGEMENT EXPERIENCE

Triple B Mode New York, NY

Founder & Customer Success Consultant October 2018 - Present

● Advise startups on effective customer success & sales retention and generation strategies

● Help clients establish knowledge bases & best practices for customer support teams

● Support clients with QBR & EBR reporting for client base Salesflow (Defunct as of 1/2020) New York, NY

Account Manager August 2019 - January 2020

● Led onboarding calls & bi-weekly strategy calls for 30+ tech and agency clients

● Booked 2-5 outbound sales meetings for each client per week

● Served as project manager, coordinating efforts with sales, business intelligence, and copywriting teams to produce client email campaigns and lead generation lists

● Coach clients on prospect targeting strategies for their email outreach campaigns Foleon Brooklyn, NY

Customer Success Manager (Contract) October 2018 - April 2019

● Onboarded and trained 30+ clients in 7 months at company

● Achieved 102% Net Retention in Q4 2018

● Conducted monthly strategy calls & QBRs with 100+ SMB and Enterprise clients Shutterstock New York, NY

Account Manager, Agency & Corporate September 2013 - December 2016

● Won account team Sales Superstar award 2 years in a row for outstanding sales performance of Offset image collection

● Supported 200+ client accounts, serving as cross-departmental liaison and offering daily AM support, reporting on account status, and creative recommendations

● Sent frequent outreach to customer base informing them of relevant content, using A/B Testing to test effectiveness of email marketing efforts SALES EXPERIENCE

Photoshelter New York, NY

Account Executive February 2018 - August 2018

● Completed 2-3 meetings per day with C-Level, VP, Director, and Manager prospects Movable Ink New York, NY

Account Executive May 2017 - February 2018

● Recognized as Top 3 representative for sales performance, Q4 2017 AWARDS & RECOGNITION

Shutterstock: Offset Sales Super Star Award, 2014 & 2015 Hackathon Winner, Best e-Commerce / Global Buyers Hack, 2016 Other : Top 3 Finisher, LYLAS NYC Open Data Week Pay Parity Hackathon, 2020 EDUCATION

M.A. Psychology, The City College of New York, Summa Cum Laude, February 2011 B.A. Psychology, University of Dayton, Minor in Business, Magna Cum Laude, May 2008 SKILLS

Spanish (conversational), Salesforce, MS Office, Trello, Photoshop, G Suite, HubSpot, Asana

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