Service Information
Resume:
Alexandria Hernandez
San Antonio, TX *****
***************************@*****.***
Summary
Skilled [Job Title] motivated to enhance customer loyalty with exceptional service. Maintains well-stocked, organized stations ready for any need. Exceeds customer expectations by providing friendly, prompt and attentive service tailored to customer's preferences. High-energy [Job Title] skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Smoothly makes reservations, coordinate events and monitors routine dining room activities. Collaborative, hardworking and efficient in prioritizing and handling simultaneous tasks to promote positive dining experiences for guests. Hardworking [Job Title] offering [Number] years of hospitality experience. Familiar with organizing seating for individuals or parties to maximize guest satisfaction. Demonstrates excellent communication, planning and problem-solving skills.
Skills
High-energy attitude
Product organization
Problem-solving abilities
Experience
March 2014 to December 2015
Olive Garden San Antonio, TX
Hostess
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
Answered customers' questions about hours, seating, current wait time and other information.
Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
Accommodated guests with children and special needs to promote comfortable dining experience.
Managed guest expectations by relaying information regarding hours, wait times and specials.
Helped to plan and execute parties for more than [Number] guests, including coordinating menus and preparing tables.
Enhanced guests' experiences by fulfilling special requests during visits.
Answered questions about food and order statuses for waiting customers.
Helped restaurant staff set up small and large events to coordinate smooth execution.
Answered telephone to provide dining information and take party reservations.
Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.
Greeted guests and gathered information to seat groups or place on waitlist.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Education and Training
May 2011 Southside High School San Antonio, TX
High School Diploma
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