Data Analyst Web Developer

John W. Devine *** Yale Street Apt *** Houston, TX 77007

832-***-**** *************@*****.***

Professional

Career

History

Freelance IT Support Houston, TX — IT Support

June 2020 - Present

● Provide support for Microsoft Cloud Services setup and troubleshooting

● Hardware and software implementation and troubleshooting services

● Office network setup and troubleshooting

BH Industries Houston, TX — IT / Operations Support September 2017 - May 2020

● Implemented and supported Microsoft cloud services for small business operations

● Installed, configured and troubleshooted problems relating to laptops, connectivity, phones and printers

● Provided logistics management by coordinating ocean freight shipping and transportation of goods to export customers

● Provided training to end users on technology

● Timely responses to problems including recognition, research, resolution and follow up Shale Experts Houston, TX — Data Analyst, Copywriter www.shaleexperts.com

July 2013 - April 2017

● Web content management, data normalization, and reporting in a web-based startup environment.

● Supervised and hired contractors, managed projects, and adapted to workflows driven by customer and project demands.

● Provided help desk support by answering phones, handling email communication / web chat, and onboarding subscribers to ShaleExperts.com

● Handled customer orders for physical and web-based products and product questions. Performed troubleshooting and resolved customer issues with navigation, payment, or service quality.

Education

University of St Thomas, Houston, TX — MBA

September 2013 - Dec 2018

University of Houston, Houston, TX — BA

September 2008 - May 2011

The Iron Yard, Houston, TX — Web Developer Bootcamp May 2017 - September 2017

CSS, HTML, Javascript, Node.JS, React, Bash, SQL

Skills and

Certification

A+, Network +, Security +

Office Suite, Tableau, Excel, Intuit Quickbooks, Windows and Mac OS, Google Suite

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