Tableau Developer
Resume:
*********@***.***
US Texas, US-TX, Hutto,
United States, US, 78634
https://www.linkedin.com/in/zenzoduma/
SUMMARY
PROFESSIONAL Tableau Developer
with over 4 years of successful
experience in data analysis,
visualization, and reporting. Designed
and developed workbooks,
dashboards, global filter pages, and
complex parameter based
calculations. Skilled in analysis and
problem solving formulating and
proposing practical solutions based
on comprehensive evaluations.
KEY SKILLS
Strong attention to detail
Deep technical knowledge of both
Tableau Desktop and Tableau Server
Strong quantitative, analytical,
problem-solving and conceptual skills
Strong analytical skills, writing, and
presentation skills
formulating and proposing practical
solutions based on comprehensive
Strong interpersonal, leadership and
communication skills
SQL Proficient
PROFESSIONAL EXPERIENCE
FULFILLMENT ASSOCIATE May '18 -
Amazon Austin, TX
Logistics
Amazon Austin, TX
ACCOUNT ANALYST Feb '16 - Oct '17
Ownai Zimbabwe Mutare, Zimbabwe
e-commerce
OWNAI Classifieds Mutare, Zimbabwe
OWNAI Classifieds is online marketplace serving Zimbabwean market, mainly targeting small and informal businesses by helping them reach for more customer. Independent sellers registered to sell their products, according to the business guidelines. CUSTOMER SERVICE CONSULTANT Aug '14 - Jan '16
Econet Wireless Zimbabwe Harare, Zimbabwe
Administration and Customer Service
Econet Wireless Harare, Zimbabwe
ECONET Wireless is Zimbabwe's largest mobile network provider, with over 60% of mobile market share.
Zenzo DUMA
Tableau Developer
Managed customer satisfaction through scanning items efficiently completing above 400 packages per hour against average of 200.
Collaborated with shift manager and other team members to increase and maintained scan compliance above 99.6% from 98.5%
Fixed packages that needed attention and reported back damaged packages and packages misdirected, to keep returns near 0%.
Produced interactive visualizations and dashboards with filters, parameters and calculated fields that allowed to track and improve sellers Key Performance Indicators by 13% in 4 months.
Increased profitability by building strong marketing channels and sales strategies for 2 years.
Formulated reports and analytics about sales drivers and key revenue performance metrics using Tableau 10.1.
Evaluated all data with business leaders and communicated solutions at at all levels level.
Designed performance and analytical worksheets and dashboards that helped improve first time call resolution by 15% within 6 months Responsible for publishing customized reports/dashboards using Tableau 9.1 Cooperated with other team members and communicated findings at executive level. SALES SPECIALIST Dec '13 - Aug '14
Steward Bank Mutare, Zimbabwe
Banking
Steward Bank Mutare, Zimbabwe
STEWARD Bank drives financial inclusion through disruptive innovations beyond conventional banking of brick and mortar structures. EDUCATION
Business Analytics MMM 'YY - Jun '20
Harvard Business School, Online Massachusetts
SQL Database For Beginners MMM 'YY - Jun '20
Udemy Alumni, Online Online
Sales Management and Marketing MMM 'YY - Jun '13
British College of Professional
Management, Britian
Online
Certificate Tableau Desktop MMM 'YY - Jun '20
Udemy Alumni, Online Online
Certifications
Tableau Desktop Specialist Nov '20
Tableau
Designed numerous worksheets and dashboards, helping regional sales growth of 8% in 8 months .
Transformed data into actionable intelligence through analytics and interactive visualization using Tableau Desktop 8.0 and 8.1
Communicated with both technical and business leaders within the organization
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