Rajneesh Baranwal Email: adjmuq@r.postjobfree.com

ServiceNow Lead Developer Phone: 630-***-****

Summary

Expert in Designing and configuring ITSM (incident, change, problem) customizing the custom applications using Java script, AJAX, HTML in Service Now.

Elicited Requirements from client and developed Service Catalog, Catalog Items using Workflows and Flow Designers

Designed and Developed Business rules, Script Include, Workflow, Client scripts, UI actions, UI Policies to configure Incident, Problem, Change, Request, Knowledge and other forms

Designed and Developed Self-Service Portal, Pages and Custom Widgets using CSS, HTML, Angular JS

Strategized, planned and implemented migration from Native Service-Now UI to Service Portal.

Developed email notifications, Mail Scripts, Scheduled Jobs

Developed Scripted Rest API to integrate ServiceNow with Jira, SharePoint, Azure and Other home-grown applications

Automated Active Directory tasks, Oracle Password Reset process, IIS Reset using Orchestration

Implemented event management using IBM Netcool OMNIBUS & ServiceNow

Designed and Developed data integration between ServiceNow and other sources to build and sync CMDB in ServiceNow using Data Sources, transform Map and Import Set

Developed ServiceNow SLAs for various groups and vendors

Implemented Contextual search for Incidents and Service Requests.

Implemented Agent Workspace for Service Desk

Designed and Developed ATF tests to be executed during platform upgrade

Designed, Developed and configured Employee Service Center (HR)portal

Worked with different Service and Process Owners to review, define and align the current HR Services with ServiceNow OOB Center of Excellence structure / taxonomy

Designed/Developed HR services

Worked with different HR functional area to conduct a gap analysis of their current process and work closely to redefine process areas with identified gaps

Facilitated training for the different teams and acted as the main point of contact for HRSD

Plan & conduct Release/hotfix upgrade in prod & non-prod instances, execute smoke testing post upgrade, Conduct War Room to handle post Release upgrade issues

Developed/Reviewed/Implemented release plan

Reviewed update sets to ensure that no unintended changes are being promoted from Non-Prod to Prod.

Training & Certifications:

ServiceNow certified system administrator

ServiceNow Automated Test Framework (ATF) Fundamentals

ServiceNow Agent Workspace Fundamentals

ServiceNow Agent workspace Implementation

ServiceNow Discovery basics for Software Asset Management (SAM)

ServiceNow Major Incident Management

ServiceNow Integration Hub

ServiceNow Project Portfolio Management (PPM) Fundamentals

ServiceNow HR Fundamentals

ServiceNow HR Integrations

ServiceNow Flow Designer

Microsoft Certified SharePoint Developer

ITIL foundation

PROFESSIONAL EXPERIENCE:

Kaiser Permanente, Naperville, IL Dec 2019 – Till Now

Senior ServiceNow Developer

Roles & Responsibilities:

Design and develop new ServiceNow Portal UI adhering to KP UI standard

Design/Develop custom widgets, Pages/Portal/Menu Items using Angular JS, HTML, CSS

Develop best practice to make Catalog Items portal ready

Implemented new Tickets page introduced in Paris release

Review existing catalog items to ensure they are portal ready and update them if required

Design/Develop/Upgrade catalog items as per the requirement

Develop routing rules using

Review/Develop new search sources and contextual search

Morgan Stanley Smith Barney, NYC, NY April 2014 – Dec 2019

ServiceNow Developer

Roles & Responsibilities:

Requirement Gathering from client creating catalogs items.

Developed Catalog Items with Workflows, Variable Set, Approval, UI Pages, Catalog Client Script, UI Policy, UI Script

Configured ITBM – Project Portfolio Management module by configuring Idea, Demand and project forms

Developed Service Portal and custom Widgets using AngularJS, JavaScript, CSS, HTML, REST API

Created/Promoted/Reviewed update sets to ensure changes are promoted correctly.

Developed Business Rules, UI Action, Script Include, ACL, Scheduled Job, Notifications as part of customizing the ServiceNow platform using JavaScript, Glide Record queries, Ajax

Designed/Developed custom tables to host branch data in ServiceNow.

Developed Transform maps to import branch data to ServiceNow Tables

Customized Incident, Problem, Problem Action, Knowledge, RITM and TASK forms and lists.

Developed Data Sources, transform maps and properly analyzing coalesce to avoid duplicates to integrate homegrown CMDB with ServiceNow

Designed and Developed custom reports, Dashboards, Metrics to support business users’ Report requirement

Configured Agent Workspace for Wealth Management area.

Train end users to effectively use the reporting application to build and customize their reports.

Conduct meetings with designated ServiceNow Stakeholders to discuss their requirement, performing feasibility analysis, Implementing and communicating ServiceNow changes

Integrate ServiceNow with 3rd party Applications (Jira, AWS, Azure) using Rest API

Developed UI Macro/Pages using Jelly, JavaScript

Design, Develop and configure Employee Service Center (HR)portal

Work with different Service and Process Owners to review, define and align the current HR Services with ServiceNow OOB Center of Excellence structure / taxonomy

Design/Develop HR services

Work with different HR functional area to conduct a gap analysis of their current process and work closely to redefine process areas with identified gaps

Facilitate training for the different teams and act as the main point of contact for HRSD

Configured procurement module to manage asset purchase orders

Morgan Stanley Smith Barney, India Sep 2010 – March 2014

Production Support Lead

Roles & Responsibilities:

Making sure all low priority incidents are responded and resolved within SLA.

Analyzing high severity incidents

Co-coordinating with Dev, Infra and other stakeholders in event of a high severity issue.

Finding root cause and performing problem management

Preparing release management plan

Preparing testing plan to test newly introduced functionalities

Suggesting new process to improve efficiency of the team

Configuring alert monitoring tools such as: SiteScope, HPBSM,

Creating onboarding process documents to start support of new applications

Developing various reports in order to measure SLA adherence of the team

Developing various SharePoint applications to automate various team functions

Unilever, Pune, India August 2009 - August 2010

SharePoint Administrator

Roles & Responsibilities:

Enhance the look and feel of the SharePoint sites using SharePoint designer

Creating SharePoint Site Collection, Sites, Lists, Libraries and Content types as per the requirement

Creating Site Columns, Content Type etc. to manage SharePoint content effectively

Perform typical system administrative activities such as Site creation, User training, Backup, Restore and Issue Resolution.

Create Custom Lists with Site columns and Content types.

Use SharePoint Designer to meet up all SharePoint requirements.

Responsible for implementing and maintaining User Profile Properties and MySite Functionality.

Configuring Shared services including Single Sign on Services.

Configure Search Service Application & Indexing.

Work with IT Project Managers and Business Analysts to design and develop solutions to address business needs and opportunities for more effective solution.

Responsible for Daily Monitoring, Troubleshooting and Performance Analysis.

Provide Technical Guidance to the Team in the technologies related to the development and support of an Enterprise SharePoint environment

Unilever Pune, India June 2008 to July 2009

System Administrator

Roles & Responsibilities:

Handling Server and network issues

Configuring Active Directory and providing access to the servers

Supporting Webservers (IIS, Tomcat, Apache)

Deploying Web Application, Creating Application Pool, Virtual Directory etc.

Deploying Web Application in Unix servers

Configuring DNS settings, Firewall settings etc.

Working on End-Users issues following ITIL standards using Remedy ticketing tools

Monitoring and Resolving Server issues by using HP SiteScope Tools

Working on Unix Server Disk space issues

Writing Unix Shell script to perform routine activities

Mahindra Satyam (In-house Project), Pune, India December 2006 – May 2008

SharePoint Development and Administration

Roles & Responsibilities:

Configure and Install MOSS 2007 and SQL Server 2005.

Created Content Management Sites in order to manage the authoring Workflows.

Created Site Columns and Content Types to resume schema of columns in different Lists of web application.

Administered User Security in SharePoint environment including the use of SharePoint and Active Directory Groups.

Enhanced the Search capability provided by SharePoint using handy UI and enterprise content sources.

Deployed Custom Web Parts for displaying financial data and information.

Integrated KPI's and Excel Reports data on Dashboard pages

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