Tirsha Chatterjee

*** ***** **, *******, *** Jersey, USA - 07030 +1-917-***-****

adjmrp@r.postjobfree.com https://www.linkedin.com/in/tirsha-chatterjee-b1a24138/ Summary

* ***** ** ** ******ence in all phases of Software Development Life Cycle (SDLC), predominantly in Product Management and Client Relations

Education

Rutgers State University – Newark, New Jersey, USA January 2020 – May 2021 MS in IT&Analytics GPA: 3.6 / 4.0

University Of Limerick – Limerick,Ireland August 2014 – January 2016 MSc in Project Management GPA: 3.02 / 4.0

BITS Pilani-Dubai– Dubai, UAE August 2006 – May 2010 B.E in Chemical Engineering

Technical Skills

Programming languages/ tools: Python, Selenium suite, R-Studio,C++,SQL,Jupyter Notebook,Spyder Libraries: Numpy,Scipy,Matplotlib,Seaborn,Pandas,ggplot Business Intelligence/Data Visualization tools: Tableau, PowerBI, MS Excel Project Management: Agile-Scrum, Risk Management, Time & Cost estimation, KPI Analysis, ITIL v3, COBIT,MS Powerpoint

Versioning/Tracking tools: GitHub, JIRA,Trello, MS Project, Gantt Charts Cloud Services: Familiar with the AWS cloud services like EC2, Elastic Container Service (ECS), Simple Storage Service

(S3) and Elastic MapReduce (EMR)

Work Experience

Seven Weavers Technologies, Dubai, UAE June 2020 – August 2020 Business Technical Analyst Intern/Product Management -Remote o Aggregated, manipulated and analyzed training skills data for product team and built trainer dashboard to assess market conditions for potential products and services sales opportunities. o Assisted Onboarding team to ensure smooth client integrations and go-lives Created user stories from requirements and developed schedule from Statement of work.

o Liased among Product,QA,Engineering, DevOps teams and the management teams. EdGE Networks Pvt. Ltd, Bengaluru,India May 2016 – September 2018 Project Manager/Business Analyst

o Developed dashboards in Excel for SLA/KPI reporting using VLOOKUP and Pivot. Interpreted and analyzed various KPI’s like conversion ratio, profit-margin ratio and expense ratio to transform data into meaningful insight for market strategy team.

o Responsible for client satisfaction, maintaining client communication, overall management of the relationship and client retention activities

o Completed in-depth analyses for business-optimization projects, reporting tools and back-office programs which resulted in 97%account retention rate.

o Conducted UAT for SAAS platform,handled the ticket management system. o Involved in analyzing Teradata on premise Tableau reports and uploaded reports via Amazon S3 bucket o Partnered with developers to automate manual processes, saving time and money while decreasing errors. Credited as a primary driving force behind a 5% increase in margins this fiscal year. o Spearheaded the QA function to achieve a cost reduction of ~25% while releasing bug-free applications to key stakeholders using Agile-Scrum Methodology.

o Worked on developing Dashboard application. This project was mainly focused on generating reports of incident and change tickets. Involved in ticket trend analysis o Conducted Joint Application Development sessions, worked with teams in multiple locations and acted as a liaison between business users and technical team in gathering requirements for developing BI reports via Tableau. Gefachem Petrochemicals DMCC, Dubai,UAE December 2013 – July 2014 Product Manager Manager/Business development Manager o Acquired order details, sales, stock data from different data sources, interpreted and analyzed those data to identify key metrics to provide actionable insights on future business strategies. o Studied large dataset for stock and order details and designed an interactive dashboard which lists the user’s preferred inventory stocks and the availability of those stocks. o Conducted Sprint meetings,acted as Scrum Master,created user stories in JIRA. o Gathered the business requirements and drafted ~200 test cases used by senior management to manage the clients and facilitate the Request for Proposal (RFP) process for various products. Nipro Tube glass Ltd., Mumbai, India January 2013 – September 2013 Business Development Trainee

o Prepared end-to-end Business Requirement Document (BRD) for developing the sales application for clients Application helped to optimize service costs and reduced project cycle time by ~20%. o Assist Relationship Management and Sales teams with client training Wel Bal Aircnditioning Systems LLC, Dubai, UAE December 2011 – March 2012 Product Manager/Project Manager

o Extensively documented business cases, test plans, root cause analysis and change request documents, leading to better recommendations for application performance improvements. o Gathered functional and non-functional client requirements in order to optimize the design of BI deliverables

(reports, dashboards, alerts, visualizations).