Mina Salama

Reston, VA 703-***-**** adjmpe@r.postjobfree.com

Seeking a team where my extensive management and leadership experience will contribute to strong client relations, an efficiently run workplace, exceptional customer service, and overall excellence. BLUE MERCURY, Arlington, VA April 2019 – Present

Store Manager

• Develop and implement plans to exceed sales goals based on evaluations of performance

• Maintain expense reports, inventory, and client relations

• Manage payroll for a staff of 8 while also providing ongoing training and actively recruiting new employees

• Create, schedule, and execute in-store events 4+ times per month

• Ensure clients receive outstanding service by maintaining extensive knowledge of a variety of products and procedures DOLCE VITA SALON & SPA, McLean, VA March 2015 —February 2019 General Manager

• Oversaw all daily operations including managing a multi-line phone system, utilizing Millennium software, resolving conflict, reconciling the cash drawer at the end of each day, and maintaining inventory

• Developed and executed schedules, education seminars, and team building for 50 employees across 2 locations

• Collected data to incentivize staff and cultivate clientele relationships using client retention and retail sales statistics

• Coordinated charity events including marketing materials, vendor communication, invitations, and day-of execution

• Ensured the salon stayed up to date with innovations in the industry by researching the latest products and services

• Represented the salon at various networking and charity events SPA NOA, Reston, VA June 2004—January 2015

Spa Director

• Provided management oversight of all daily spa operations

• Coordinated departments, facilitated team building, and managed payroll processes for a staff of 12

• Hired and trained new employees facilitated continued education

• Maintained inventory for all spa products and supplies while also maintaining vendor relationships

• Set pricing for products and services

• Designed menu of services for print and web

• Developed marketing materials including management of social media accounts

• Completed spa opening and closing duties each day, including daily financial reports and deposits R.W. FLETCHER, Vienna, VA January 2011— August 2012 Operations Manager

• Provided oversight and assisted in the daily operations of 3 businesses

• Coordinated meetings, schedules, and travel for business owners and general managers

• Traveled between Virginia, Maryland, and Delaware businesses to coordinate projects and provide status reports

• G Suite

• Microsoft Office

• Millennium Software

• Payroll Networks

• Clinical Cosmetology

• Cosmeceutical Skincare

• Suvara Certified

• Make-up Application

• Interpersonal Relationships

• Fluent in Arabic

• Social Media Proficiency

• Staff Management

OBJECTIVE

PROFESSIONAL EXPERIENCE

SKILLS AND APPLICABLE EXPERIENCE

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