Customer support

SHWETA KULSHRESHTH

Contact: +91-837*******

Email-Id: *****************@*****.***

Permanent Address

C2-219/AJanta flats, Gharoli

Mayur vihar phase-3

New Delhi – 110096

Objective

To make use of my interpersonal skills to achieve goals of a company that focuses on customer satisfaction and customer experience.

Experience:

Company - Intelenet global services Pvt. Ltd.

Dates of employment – Oct-2015 to Dec-2018

Brief description of job responsibilities - Resolve the customer query on calls and by mails and maintain the relationship with the customer by providing them the help and service.

Company - Ison Bpo

Dates of employment – Dec-2018 to May-2019

Brief description of job responsibilities – Handled customer complaints on calls and by mails, provide appropriate solutions and build sustainable relationships and trust with customer.

Company - Teleperformance Pvt. Ltd.

Date of Employment – May 2019 to March 2020

Brief description of job responsibilities – Responding promptly to customer inquiries on calls and keeping records of customer interactions and complaints.

Company - LBF TRAVEL PVT LTD

Date of Employment – March 2020 to June 2020

Brief description of job responsibilities – Responding promptly to customer inquiries or request on emails and keeping records of customer interactions and complaints.

Company - Vcare Pvt Ltd

Date of Employment –Currently working from June 2020

Brief description of job responsibilities – Responding promptly to customer inquiries and request on chats and keeping records of customer interactions and complaints.

Knowledge & Skills:

Knowledge of Amadeus, Sabre, Worldspan and Galileo (GDS).

Good command over cancellation & refund (CNR) Exchange, Ticketing as Professionally

handled complaints and initiated refunds and Exchange.

Sincere and adaptive person with good problem solving skills.

Ability to handle customers calls.

Ability to handle customer chats.

Computer Expertise:

Completed DCA, Diploma in Computer application from IGI Bareilly.

Tally

MS Office

Outlook Express

Academic Qualification:

High School passed from U.P Board.

Intermediate passed from U.P Board.

Completed B.Com. (Bachelor of Commerce) from M.J.P.R. University, Bareilly.

Completed M.Com. (Master of Commerce) from M.J.P.R. University, Bareilly.

Completed MBA (Master of Business administration) from Naraina college of engineering and technology, Kanpur.

Language Known:

Hindi

English

SHWETA KULSHRESHTH

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