Jonathan Cleveland

Kernersville, NC *****

336-***-****

adjmnd@r.postjobfree.com

Dynamic computer support professional poised to leverage education and experience towards growing a successful career with a company seeking a candidate with a strong technical mindset with a broad knowledge of computer hardware and software installation, networking, remote problem solving, and end-user support. An articulate team player committed to supporting company objectives, superb leadership, interpersonal, planning and communication. SKILLS

● Hardware Installation and Support

● Software Installation and Support

● Large-scale OS Imaging and Setup

● Python/Command Proficient

● Database Design

● Windows & Linux Proficient

● Network Maintenance & Upgrades

● Data Backup & Retrieval

● Excellent Problem Solving Abilities

● Outstanding Customer Service

● Leadership & Management

● Project Management

● Time Management

WORK HISTORY

Dixon & Company, High Point, NC — General Foreman

January 2017 – PRESENT

● Workstation installation in company trucks

● Daily use of electronic scheduling, invoicing, and project design

● Ensure that projects are implemented effectively within cost, schedule, quality and safety parameters

● Provides input to support accurate and timely budgets and cost estimates

● Assist in employee development, created and taught basic skills to all new employees. Technical Skills:All aspects of Microsoft OS and Office programs, internet based application usage for invoicing and scheduling, database design

Meineke Car Care Center, Walkertown, NC — Service Technician June 2015 - January 2017

● In-Depth electronic troubleshooting and wiring

● Identify mechanical problems, often by using computerized diagnostic equipment

● Perform basic and extensive care on most makes and models

● Explain to clients their automotive problems and the repairs done on their vehicles Technical Skills:Reading and understanding wiring diagrams, full wiring harness construction, using computer assisted programs to troubleshoot diagnostic codes, ECU reprogramming, corporate software implementation for customer/vehicle data

Cone Health, Greensboro, NC — Service Desk Analyst II June 2012 - October 2013

● Workstation installation and repairs for EPIC/Healthlink project at all locations

● Experience troubleshooting with Echart & EPIC clinical applications

● Imaging & installation of operating systems on desktops & laptops

● Provide end user customer service utilizing remote access technology

● Full spectrum hardware and software support across multiple locations Technical Skills:Hands-On operating system installation across multiple devices, Remote desktop usage for troubleshooting and problem solving, full usage of the Microsoft Office suite, on-site workstation repair and replacement, on-site workstation installations including desktops, laptops, monitors, wall mounts, and various input devices

EDUCATION

Forsyth Technical Community College, Winston-Salem, NC 2021 - 2023 IT Programming and Software Development - Currently enrolled Greensboro Technical Community College, Greensboro, NC 2012 - 2015 Automotive performance/Minor in Computer science

Professional and Personal references available upon request

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