Service Management

Dirk DeLoach

Greater Metro Atlanta Area

*************@*****.***

www.linkedin.com/in/dirk-deloach

Mobile Phone: 470-***-****

Knowledge Management Professional

Knowledge Management Professional. Records Specialist with 15+ years of Experience. Familiarity with the maintenance, storage and purging of sensitive documents and material. Dedicated, dependable and thrives in diverse environments. Share relevant information that will be beneficial to the introduction of digitized filing. Ensure proper storage of sensitive material. Process and store excessive amounts of file work due to: Department moves, purges, and reorganizations. Skills

● Digital Records Management

● Records Compliance

● Quality Control

● Effective Communication Skills

● Conscientious

Employment History

The Coca-Cola Company 1996-

2019

File Clerk (1999-2019)

Operated functions of 2 departments and delivered request within the Service level agreement (SLA). Performed weekly shreds of material that were eligible for destruction based off their retention numbers and managers signatures. These files have all been processed and stored accordingly. Effectively controlled the release of proprietary and confidential information for general client lists. Performed department moves. Completion of Assigned Projects. Provided authorization for boxes ordered from outside vendor (Iron Mountain). Shredded 771 boxes in 2017. 6/1/18 Moved and processed 1200 files off floor (NAT21),(NAT14).12/1/16 Department move 1/1/16 assisted in purging 17k files off the shelf. Simultaneously delivered service for the Records and Box Storage accordingly Record Specialist (1996-1999)

Pulled and prepared files (Chronological order, pronged, stamped etc.…) that were requested by client. Checked in /out, created new folders and submitted request through Data base (AS400). Retrieved files from designated locations throughout Complex. Retrieve files using Terminal Digit process. Process files/created new files (AS400). Pick up /Deliver files. Honors and Achievements

● 1996 Olympics Volunteer

● Toastmasters (310 North

● Team Atlanta 2019 Super Bowl Volunteer

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