Charles S. Shumway

402-***-**** adjmk7@r.postjobfree.com

Cary, North Carolina www.linkedin.com/in/charlessshumway Professional Project Management Leader

PROFESSIONAL EXPERIENCE

Freelance, Cary, NC September 2020 – Present

Project Management Consultant

Consulting on waterfall and agile projects for small and medium size companies. Demonstrated strong hands-on core project management approach and a PRINCE2 Practitioner. Through telecommunication experience has a solid technical understanding of the layers of infrastructure technology. Seeking to provide greater value as a project management consultant through obtaining project management focused certifications including PRINCE2® Agile® Practitioner certificate and the Project Management Professional (PMP)® 7th Ed. certification. Verizon, Cary, NC October 2017 – September 2020

Sr. Coordinator, in project management organization (PMO) Executed and maintained project management processes for 2-3 Medium to large projects with support and guidance of a Lead Project Manager. Provided leadership to internal teams to secure client deliverables in the areas of project schedule, quality, communications, risk/issue management, and change management. Worked on a large multi-year projects which used a hybrid methodology of waterfall and agile project management. Demonstrated excellent interpersonal skills with proven business acumen in project planning and management.

• Worked with the lead project manager an iterative and incremental agile approach in the installation of over 100’s of new equipment and testing each site for the customer’s immediate use adding value in an overall waterfall project.

• Collaborated with the local customer to gain access to the site, installed and tested the equipment for immediate use. Ordered site surveys, right of entry and survey of work documents, collecting owner contact information and getting owner signoff of all required legal documents.

• Provided leadership to engineers, installers, and customers to get over 1600 sites installed to deliver immediate value and fulfill the customer’s expectations.

• Worked with a small group of project coordinators, telecom engineers and installers to get the products and services delivered. Achieved 97% success rating in the installation of 100’s of sites. HCL Technologies America, Cary, NC January 2017 – October 2017 Sr. Analyst

Provided IT support to customers over telephone, email chat, etc. in order to resolve tickets per the quality standard defined within the SLA. Worked through tickets generated by customers that were routed to our group for diagnosis and resolution of the IT issues the client was experiencing. Headway Workforce Solutions, Raleigh, NC July 2016 – Nov. 2016 Recruiter

Responsible for sourcing and screening qualified candidates and matching them to an open opportunity with one of our clients. Participated in dozens of online interviews over Skype and Jabber teleconferencing systems.

Charles S. Shumway

402-***-**** adjmk7@r.postjobfree.com

Cary, North Carolina www.linkedin.com/in/charlessshumway PROFESSIONAL EXPERIENCE

Xerox Corporation, Raleigh, NC Sep. 2015 – March 2016 Recruiter Assistant

Part of a group of human resource recruitment team that supported 8 medical insurance companies. Gained experience sourcing, testing, interviewing, hiring, and onboarding hundreds of candidates. West Corporation, Omaha, NE, Nov. 2013 – April 2014 Human Resource Management Systems (HRMS) Specialist Part of a HRMS benefits team that was responsible for performing data entry and audits of benefits and compensation transaction of the North American division of the company. Performed regular audits and corrections of production, enhanced production, and staff employee records within the HRMS PeopleSoft (Oracle) database as requested by management. West Corporation, Omaha, NE, May 2013 – Oct 2013

Customer Service Manager

Part of a team of Customer Service Managers who all are individually dedicated to a specific number of at&t (formally AT&T) company high revenue clients. Managed 74 assigned high revenue telecommunication customer accounts for at&t, while maintaining a satisfaction rating of 95%. Coordinating resources for resolution of billing issues, order completion, and service restoration. EDUCATION & TRAINING

Bellevue University, Bellevue, NE - Master of Science (Magister Scientiae) in Business Management, with additional concentrations in Human Resource Management and Human Capital Management Midwestern Baptist College, SBC, Kansas City, MO - Master of Arts (Magister Artium) Midwestern Baptist College, SBC, Kansas City, MO - Bachelor of Arts (baccalaureus artium) Pluralsight, online education courses for certification preparation Project Management Professional education - 14 courses for 36 hours of PDUs in September 2020 PRINCE2 Agile Practitioner education – 5 courses in September 2020 CERTIFICATIONS

PRINCE2 Foundation certification Credential ID: GR656158531CS PRINCE2 Practitioner certification Credential ID: GR657074178CS COMPUTER APPLICATION EXPERIENCE

EZStatus, Clarity, Calyso, Sema4, iVUE, VeCRM, ESP, vForce,,WebEx, IBM ISIM, TPX, SCCM, Multi- Factor Authentication, Damewear Mini Remote, Team Viewer, CA Service Desk, ITIL (SNOW) ticketing system, Lotus Notes, Taleo (Oracle), VURV (Vurv Technologies), Kenexa Proveit! (IBM), HRMS PeopleSoft (Oracle), MS Office (Word, Excel, Access, PowerPoint, Outlook), SAS (Basic), and SQL

(Basic) Programming. Typing Speed 45+ Words per Minute (WPM).