Shyam P Jalem

**** ******** **, *********,** ****7

Phone 615-***-**** Email: adjmi8@r.postjobfree.com

Status: Green card

Objective

To obtain a position which allows me to utilize my quality analyst, management, automation and people leadership skills for successfully growing along with the organization.

Professional Summary

Innovative, results-oriented, highly motivated QA/systems analyst with excellent technical / functional understanding; offering 14 yrs. of IT experience supporting Financial institutions, Manufacturing, Education and Healthcare industries.

Core competencies

Software Development Life Cycle

Offshore & Distributed Delivery

Cross Functional Expertise

Team Leadership & Communication

Process Excellence & Optimization

User Story / Test Case Creation

Strengths

Experience in testing methodologies and process for web based, API level and desktop based systems.

Critical thinking skills to define process and approaches where ambiguity exists

Analytical skills to approach any problem and analyze for quick solution,

Strategic thinking always anticipating the coming challenges.

Team player seeking win/win for all parties (People Management)

Customer focused to achieve results through trust, direction & vision. (Business Demand)

Technical Skills

JIRA, ALM, TFS, Oracle 11g, Mainframes CICS, DB Visualizer, .Net and Java based applications, Soap UI, Postman, EPI, Sail Point, PeopleSoft HR module/ HCM,EDI,EDIFACS,SQL, PL/SQL, Windows XP, Blue Prism RPA, SharePoint, Snipping Tool, Confluence, Pegasus, Python, Microsoft Office Professional (Outlook, Word, Excel, Visio, Access) use both Agile and Waterfall project methodologies.

Education

Master of Business Administration, India

Post Graduate Diploma in Computers and Applications, India

Professional Experience

12-2018 to till date

10/2018 – 12/2018

DXC Technologies, TennCare Information Testing 111

Cigna Health springs System Analyst (RPA)

04/2014 - 08/2018

Vanderbilt University, Nashville, TN

IS Analyst

10/2012 - 03/2014

HP Enterprise Services, Health ways, Franklin TN

Systems/QA Analyst

12/2009 - 09/2012

HP Enterprise Services, TennCare, Nashville, TN

Systems QA Analyst

03/2008 - 11/2009

Affiliated Computer Systems (ACS)

Systems Analyst

04/2007 - 12/2007

Time Warner Cable, Charlotte, NC

Systems Analyst/ QA

11/2006 - 03/2007

Master Card, St Louis, MO

QA Analyst/Tester

07/2006 - 11/2006

DirecTV, Los Angeles, CA

QA Analyst/Tester

01/2006 - 07/2006

MBNA/Bank of America, Newark, DE

QA Analyst/Coordinator

10/2004 -12/2005

NEXUS Telecom, NY

QA Analyst

Information Testing 111 at DXC Technologies, TennCare Nashville, TN (12/2018 till date)

Sr QA Analyst for the State of Tennessee Enrollment project using SCRUM techniques to effectively create test cases and perform testing on Enrollment subsystem.

Enroll all TennCare recipients into TennCare’ s new PBM (Pharmacy Benefit Manager) OptumRx effective January 1st, 2020. A mass transfer of recipients from Magellan to OptumRx will need to run in Production with an 834-eligibility record produced for both PBMs.

The testing activities in this role are:

1.Functional, integrated and regression testing.

2.UI, API and database level validation using test automation via selenium, soap UI and postman and SQL queries.

3.Execution of selenium automation tests.

4.User Acceptance testing.

Below are the tasks performed in this role:

1.Mass transfer, interim daily 834/271U and on/after go-live daily 834 production files.

2.Trading partner setup with the new PBM, An EDI request form will be provided for TP table setup.

3. Pharmacy Encounter/CTX extracts for the MCOs and crossover claims for the PBM from TennCare.

4. The new PBM shall be set up in EDI as a new trading partner prior to the mass transfer process.

5. All SFTP folders for the current PBM, Magellen, shall be mirrored for the new PBM, OptumRx.

6. The new PBM, OptumRx, trading partner shall be set up in Edifices Trading Partner Maintenance.

7. The new PBM, OptumRx, trading partner shall be set up in Interchange.

8.Recipient Notice: A PBM transfer notice shall be mailed to all active eligible non-dual recipient’s letters generated.

Environment: Toad for Oracle 10, SQL, PL/SQL, PowerBuilder, Windows XP, SnagIt, Soap UI, Postman, SharePoint, Microsoft Office Professional (Outlook, Word, Excel, Visio, Access) EDI, EDIFECS, HP ALM.

SYSTEM ANALYST (Blue Prism RPA Consultant)

Cigna Health Springs (10/2018 -12/2018)

Part of a challenging project representing Wipro to prove their skills of AI tools to win the bid of a time critical project with Cigna as Client.

Playing a challenging role changing hats between Sales/Solution architect/QA.

QNXT is a client server based application designed to process claims settlements on a mass protocol. The project is to configure Blue Prism tool to automate some of the manual user steps which is one of the major reason to complete the settlement process steps for days.

Environment: Share point, TFS, Blue Prism RPA, SQL Developer, and QNXT Application.

QUALITY / IS ANALYST

Vanderbilt University (04/2014 -08/2018)

Analyzed High level Design, attended developers meetings as per their developing functionality created Test Plans, Test Cases as per Business requirements.

Created Test Cases and executed in JIRA and ensure all the Test related documents to be uploaded on Box File, Uploaded on Confluence for feature references.

Performed different types of testing like Functional, Integration, Regression, End to End, Interface and User Acceptance Testing, Black box Testing, System Testing.

Tested SAP BI reports in different domains like Financial Month end reports, G/L closing, Hospital billing etc.

Involved in new SAP BI/BO box installation project to test end to especially security roles and access related processes.

Tested the web sites of Vanderbilt University Applications using the checklist, which includes broken links, Missing images and Information.

Involved in manual testing and Pre-Release testing of the module of the application.

Tested in Alpha (Dev), Beta (UAT) and Production Environment and ensure its working in all three environments without any Issues.

Some of the functional areas tested are:

Tested multiple websites in different browser combinations like Google Chrome, IE, Firefox, Safari on Mac and sometimes On Gadgets like IPAD and I Phones.

SQL queries were written and executed to check the database integrity.

Test multiple screens and report navigation functionality to ensure it meets requirements.

UI and API testing.

Log issues, prioritize and escalate the same with developers based on timelines.

Regression Testing is performed after application enhancement is complete or issues are resolved.

Facilitate status calls with cross functional teams including development team, business and PMO as needed to achieve project goals timely and effectively.

Facilitate and attend daily scrum meetings, weekly status meetings and publish weekly status reporting in the right format to the executive management.

Some business areas/applications worked on and supported are:

oProtection of Minor: App to support VU child programs during Summer/Fall/Spring breaks.

oPeopleSoft HR Payroll Application and merge tool

oPBX Pager – 3rd party pager forward management tool

oAccess VU to EPI: Access VU is a system to create VU Identity, Email id, Student ID Card, Student and Employee security badges data ensuring the same data is been saving on Enterprise Person Index Application.

oSail Point: Cloud based Identity Governance and management tool

Sr QA Analyst, Heathway’s (HP) Franklin, TN (10/2012 – 03/2014)

Health ways is committed to applying and advancing science to improve well-being. We partner with external experts and develop and test proprietary models to enhance current and future capabilities. Our Embrace™ technology platform earned Health ways a top 10 ranking among technology innovators. We invest in the technology necessary for scalable, cost-effective support across large populations.

Roles and Responsibilities:

Using agile methodology for testing of Embrace health and wellness platform for various commercial clients.

Executing Test cases to manage implementation and migration of Embrace member web portal (MWP), WBC and Clinical Information Systems (CIS) application modules for various clients.

Updated QA Manager with results of test cases execution and defect resolution status using ALM and any project change requirement requests prior to build and deploy to Production environment.

Participated in weekly meetings with Project Management and Development team regarding status of testing effort to meet project deployment deadline.

Coordinated with application release management team regarding all deployment activities.

Involved in various different projects like ECP, NEO Project.

Involved in Performance Testing Move to QA and Automation of Performance Testing Scripts.

Performed different types of testing like End to End, Interface and User Acceptance Testing.

Experience in working with Health Care web based applications like MWP, WBC (Member Web Portal, Well Being Connect), and PEGA PRPC. •

Extensive working experience in Smoke, Functional, Regression, testing involving CRM and BPM packages of PEGA PRPC.

Environment: Soap UI, Load Runner, ALM, PEGA PRPC, Oracle 10g. SQL, PL/SQL, Windows XP, Snipping Tool, SharePoint, Microsoft Office Professional (Outlook, Word, Excel, Visio, Access)

Team Lead/ QA Analyst HP Enterprise Services, Nashville, TN (12/2009 – 09/2012)

Dec 2009 to Sep 2012

Team Lead for the State of Tennessee Encore project using SCRUM techniques to effectively create test cases and perform testing on Drug Rebate, Reference, TPL subsystems.

Roles and Responsibilities:

Analyzed High level Design, Client & Server Design Documents and created Test Plans, Test Cases as Per Business requirements.

Map requirements, create test cases execute and track the same in Quality center

Performed different types of testing like Functional, Integration, Regression, End to End, Interface and User Acceptance Testing, Black box Testing GUI Testing, System Testing.

Performed GUI Testing, Functional Testing, Regression Testing, User Acceptance Testing, System Testing

Developed test execution plan describing important details regarding how the test sets need to be conducted, organized, and executed. Extensively Performed UAT (User acceptance Test) Support.

Work with Developers, Business Analysts, and Project managers to achieve project goals timely and effectively.

Involved in creating and maintaining the Requirements Traceability Matrix (RTM) and the Testing Matrix/Inventory to track the Testing process.

QUALITY / SYSTEM ANALYST

Affiliated Computer Services (ACS)-TN

District of Columbia Medicaid Medicare Information Systems, TN

April' 09 – Nov 09

Responsibilities

Maintained requirements, Test scenarios and Test cases in RequistePro and Clear Quest Rational Tools.

Actively involved in Reference System Testing.

Actively involved in Managed care plan Testing.

Creation and Execution of test cases.

Create test results in a crystal report format and add test step screenshots.

Creation of defects and tracking it till the closure.

Actively participated in the MCP internal team meetings and Team Meetings.

Involved in analyzing user requirements for application enhancements and preparing testing specs.

Maintained requirements, Test plans and Test cases in Rational Tools.

Prepared test plans, test cases for manual and automated testing and enhancements for each release.

Prepared test data based on requirements and performed positive and negative testing.

Involved in validating major releases by running the system tests and regression tests for GSL and maintaining the defect tracker database.

SQL queries were used to retrieve data from table and to perform back-end testing.

SQL Queries Creation for Defects, Test Cases and Test Scenarios in CQ.

Status Reporting and Timekeeping

Environment: Requisite Pro, Rational Manual Tester, Clear Quest, Clear Case, UNIX, Oracle 9i. SQL, PL/SQL, PowerBuilder, Windows XP, SnagIt, SharePoint, Microsoft Office Professional (Outlook, Word, Excel, Visio, Access)

QUALITY / SYSTEM ANALYST

Affiliated Computer Services (ACS)-TN

Feb 09 – Mar 09

Project: TennCare Information Systems, TN

ACS provides the day-to-day management of TennCare Management Information systems such as eligibility, enrollment, claims processing, name and address change. TennCare is Tennessee’s Medicaid managed care program that provides health coverage for 1.2 million low-income children, pregnant women and disabled Tennesseans.

Environment: RequisitePro, Clear Quest, Clear Case, UNIX, Oracle9i, PL/SQL, PowerBuilder

SYSTEM TESTING ANALYST

Affiliated Computer Services (ACS)-TN

Mar 08 – Feb 09

Project: Florida Healthy Kids

ACS is primarily known for providing end-to-end business process and information technology outsourcing solutions to world-class commercial and government clients worldwide, ACS serves federal, state, county and city government, communications, education, energy, financial services, manufacturing, retail, transportation and travel. Affiliated Computer Services, Inc. (NYSE: ACS), a premier provider of business process outsourcing and information technology solutions, The company currently administers CHIP programs in four other states, as well as manages Medicaid and Medicare programs in more than a dozen states. ACS offers the industry's most comprehensive set of services, including managed care enrollment, eligibility administration, claims processing, provider relations, and third-party liability administration.

The Florida Kid Care program consists of Medicaid’s, Healthy Kids, and Children's Medical Services for kids with special healthcare needs. These programs cover regular doctor visits, dental check-ups, prescription medicines, immunizations, and hospitalizations.

Healthy Kids has designed one of the most comprehensive and effective CHIP programs in the nation and is a model for providing at-risk children with essential healthcare.

Responsibilities:

Testing the web sites of Florida Healthy kids using the checklist, which includes broken links, Missing images and information.

Involved into manual testing and Pre-Release testing of the module of the application.

Testing the websites in various Browser combinations.

Tested the functionality, User Interfaces and Data base Testing.

Checked different conditions in XML and validate the data according to the conditions.

Reviewed Use Cases to find out the gaps among flow of events and actions.

Performed Functionality Testing Using Selenium and also involved in Performance Testing using Web Performance Suite.

Performed Business Functionality, Navigation and Validation test of the application

The front-end application was checked against the back-end using TOAD.

Used TOAD to write SQL queries to execute and to check the database integrity.

Manually executed functionality of each screen to monitor proper navigation of different screens in the respective applications.

Reporting of the Defects into the Defect Tracking Tool using BUGZILLA

Escalated issues to developers and verified fixes.

Environment: Java 5.0, Springs 2.0, Struts 1.2.9, Unix Solaris 10.2, XML, WINDOWS XP, Tivoli for Batch job Schedules, Oracle 10g, TOAD, Mesilla firefox use for Selenium IDE Scripting for Automated Tool, Web Performance Suite.

QA ANALYST/ TESTER

Time Warner Cable, Charlotte, NC

Apr 07 – Dec 07

Project: STB Testing

Time Warner is World’s Largest Multimedia and entertainment Company. They provide wide range of services that include CNN, HBO, Warner Brothers, Newline Cinema, Time and People Magazine, Cable and Internet Services. Cable offers cutting edge digital technology, a rich range of home entertainment and information choices for the whole family to enjoy and superior service that demonstrates the customer satisfaction.

Environment: Manual Testing, Web Services, Java, C++, Test Director 8.0, Quality Center 9.0

QA ANALYST/ TESTER

MasterCard, St. Louis, MO

Nov 06 –Mar 07

Project: FLASH II

MasterCard Pay pass can enable a wide variety of programs in a variety of industries across the majority of Master Cards Brands including Credit, debit and Prepaid With the NYC Subway Trial, MasterCard sought to evaluate the benefits of contact less payment technology in the busy NYC Subway environment and, given the initial Success of the Pilot, the key stakeholders are positioned to benefit from the project through new issuance opportunities, transactions increased volumes, efficiencies, and revenues. In the current program, Cardholders have two choices in their use of the Pay pass devices.

Card holders may prepay and use their underlying MasterCard account to register for prepaid use via Website and get a discount (in this case the Paypass device is solely a taken allowing access) or

Cardholders may automatically start participating by using the card at the turnstile without first Registering and pay last Price.

Environment: OS390, Cobol, JCL, CICS, DB2, UNIX, Quality Center.

QA ANALYST/ TESTER

DirecTV, Los Angeles, CA

Jul 06 - Nov06

Project: GAMELOUNGE

DIRECTV Will is offering a new Gaming Service Known as “GAMELOUNGE” Which will Deliver Interactive Gaming Via Satellite to its Customers. Game play will be accessed through a Customers Interactive –enabled set top box. Game types may include Casual Games, and Competitive Games.

Environment: Manual Testing, J2EE, JAVA, JSP, Web Services, XML, HTML, SOAP, LINEX JAVASCRIPT, and DB2.

QA ANALYST/ COORDINATOR

MBNA /BANK OF AMERICA, Newark, DE

Jan 06 – Jul 06

Project: E Commerce

I banking am a solution for making the services of a bank into web-based system. It includes the advantages of network banking along with user-friendly GUI of all the modules. I-Banking has the advantages of n-tier architecture. This project is developed for avoiding physical presence of the customer at the bank for accessing various services by providing a website for day-to-day transactions as well as specialized services to the existing customers as well as first time visitor of the site.

Environment: Quality center, J2EE, Java, JSP, Web Services, HTML, JavaScript, VBScript, Oracle,CICS, COBOL, JCL, CICS, DB2, File Aid, QMF, SPUFI, I.E 6.0, Netscape 7.1, and Visual Source Safe 6.0.

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