Varnika Tyagi

Mobile: +91-828*******, Email: adjmdl@r.postjobfree.com

Overview

An experienced management personnel with hands on experience in supporting cross functional team and customer support with experience ofone year.

A keen learner, resource optimiser,possess problem-solving.

Professional Experience

Company: National Payments Corporation of India

Job Title: Assistant Manager(Online Operations)April 2017 – April 2018

To explore co-ordinate with financial team for IMPS product from operational stand point.

Ensuring compliance to Quality Parameters; reducing:

1.Time-Out transactions to 0.25%

2.Chargebacks to 0.05%

3.Technical Declines to 5%

4.Business Decline to 13%

Making sure all banks should do reconciliation (and should know the process) & SLA (service level agreement) on T+1 working days.

Ensuring availability of daily settlement files (Raw data files and NTSL files)/ monthly performance letters/ reports to member banks/ PPIs.

Liaising with banks and ensuring that quality parameters are achieved by them.

Training newly on-boarded banks to handle daily reconciliation in RGCS.

Analysis of transactions and following up with banks to reduce TD,BD & DA.

Ensuring zero observations in internal audits and support; adhere to regulatory compliance.

Speedy resolution of customer’s enquiries & complaints in general.

Company: iTech Ecommerce LLP- Channel Partner Alibaba.com

Job Title: Service Associate (March 2020 to August 2020)

Getting US based merchants on Alibaba.com.

Training company professionals on how to use Alibaba.com’s platform.

Handling queries and helping the customers in resolving those queries as soon as possible.

Selling iTech’s services to existing customers to increase their membership with the organisation.

Used to handle more than 100 clients at one point of time.

Academic Projects

IMT Hyderabad perception study vis-s-vis other B-School.

Cosmopolitanism Vs Ethnocentrism among young Indian Consumers.

New product launch and marketing campaign design.

Relationship between credit card defaulters and other forms of consumer debts.

Smart Robot used to sense metal, combustible gas and humans using GSM.

Educational Qualification

Degree

Year

School/College

Percentage/CGPA

PGDM

2015-17

IMT, Hyderabad

7.24

B.Tech (ECE)

2011-2015

S.R.M University, NCR Campus, Ghaziabad, U.P.

74%

XII (CBSE)

2011

D.P.S.G, Ghaziabad

69.5%

X (CBSE)

2009

K.C.M School, Moradabad

86.8%

Tools Known

MS (Projects, PowerPoint, Excel, Word), SPSS

Associations

Antragna (Cultural club of IMT Hyderabad)

Personal Details

Name

Varnika Tyagi

Father’s Name

Sudhir Kumar Tyagi

Mother’s Name

Suman Tyagi

Address For Correspondence

I-18, Krishna Garden, Sadarpur Road, Ghaziabad (201001), U.P.

Date of Birth

15December 1994

Gender

Female

Languages Known

English, Hindi

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